Terribly slow service at restaurant. I found the meals expensive, not tasty, with nonchalant staff. Customer service from security to reception to catering can be improved.

Good secure location, not far from the airport. Spacious rooms, great facilities.

Stayed in August 2025

I ordered dinner from the room service at night - it was not good meal at all. The meat was very sticky and hard to eat. The rice seems to be cooked a week ago. plus it is very expensive. I would recommend having the lunch and dinner from any restaurant outside.

I really like the way the receptionist (Mr. Youssef) meet the people. He always smiles, makes the check-in process very smooth and very helpful. The breakfast buffet is very good, several items are offered.

Stayed in August 2025

The freezer is not working also the fridge not working well

The atomsphere. The calmness and staff.

Stayed in August 2025

Air-condition is a little noisy

A good hotel, when I check in, Youself made my checkin with warmly welcome-smile 🌺 also two staff say hello to me and told me they remembered me, yes, two years ago, I also booked this hotel, thanks for them still remember me after two years, this give your customer feel so happy and comfortable to stay here. The people so good job for clearing my room every day, thanks all 🙏

Stayed in August 2025

Cleanliness. Not much variety & not as fresh.

Comfortable & convenient. Special thanks to Hassan, Yasser, Ahmad. The cleaner who made our room, rom service on level 5.

Stayed in August 2025

The WiFi

The staff are very friendly and cooperative.

Stayed in July 2025

the late checkout up to maximum 1:30 PM

Great

Stayed in July 2025

1. Internet is sooooo bad and useless, I used my mobile data all the time. 2. The hallways are not air-conditioned.

Location Room size Gym 2 pools

Stayed in July 2025

The internet connection was weak

Stayed in July 2025

The food was 3 stars and coffee was not good at all

The pool and cleaning and service

Stayed in July 2025

not allowing you to enter from the gate without paying, you still feel that it's Military club

good location and normal breakfast, room size is big

Stayed in April 2025

The staff was not cooperative in ordering taxi for me to the airport. I had to ask one of client to do so for me . it was really surprising and froustrating and I almost lost my plane .

it was ok for one night , As I was in transite the next day .

Stayed in May 2025

Breakfast

Location

Stayed in June 2025

There are a few things missing from the room, like the Iron and the Iron board, no scale. The bed mattresses are old and not comfortable neither are the pillows - too soft. The house keeping dont always replace the consumables like tissues, tea and coffee, water, we have to ask for them daily and they sometimes dont respond. *The gym AC dosnt work -- hasnt been fixed through my 3 weeks stay!* Although these are all things they they can work on, the receptionists and the PR try their best to accomedate your requests but it gets uncomfortable when you have to repeat the same issues over and over.

This is my 4th stay in Tolip! Every time my stay is close to 3 weeks. The hotel location is excellent, very close to airport and highways leading anywhere in Cairo. The staff is very polite and accomedating, I would like to especially thank Ms.Naglaa Ismail from house keeping and Public, she has always been a very welcoming and helpful, Also Mr. Amir from the resturant, he is quite polite and on top of his work, and Mr. Mohamed (evening shift) and Ms. Lobna (morning shift) from the reception, very decent, welcoming and helpful. Even though they have room for improvement they also have good service to money value.

Stayed in June 2025

Breakfast

Location

Stayed in June 2025

Large comfortable rooms; very helpful staff; excellent location (very close to airport)

Stayed in May 2025

A little bit old

The kindness of the people

Stayed in April 2025

Not everything was fresh for breakfast ( sweets, cake )

Staff VERY friendly, hotel clean, room size amazing big , prices for dinner affordable and low

Stayed in May 2025

No maps in the room

Android TV with Netflix or amazon prime

Stayed in April 2025

I didn’t like that the reception insists to charge half of the room cost for my young brother when i asked for extra bed Very bad customer service they just looking for upselling

Stayed in March 2025

The food in breakfast was limited. Lot of sweets poor on protiens

. Clean, and good service . Special thanks to Najla for cleaning my room

Stayed in February 2025

Friendly staff and clean rooms

Stayed in February 2025

Was all good

Perfect for a stop over close to the airport. was a very quick stay booked in after midnight and was gone by 1PM the same day. But the staff where nice and polite and did all that we asked of them. Room service was quick and well priced.

Stayed in February 2025

I had a friend visit me and the concierge interrogate him and left him scared and uncomfortable.

It was a fair price and fair room

Stayed in November 2024