breakfast was humble 😌, one of days the electricity went off for 3 hours, so the AC and the breakfast menu disrupted as the frier,coffee machine didn't work,,no sorry was mentioned from staff , the food ( pizza) was terrible,,

The staff was polite didn't peg for tips as in Alexandria,

Stayed in July 2025

-It was very noisy till very late. -Staff kept us for more than 30.minutes to check us in -there was no wifi in the room although it was mentioned in the reservation that there is wifi in the room

It was clean and the location was nice

Stayed in June 2025

No more activities

Location

Stayed in April 2025

Cleanliness

The location

Stayed in February 2025

The price paid in Booking is double the price I could pay in the hotel reception desk. I paid around 14000 Egyptians Pound for 2 nights, when checking out the hotel offered me around 8000 Egyptians Pound for the same room for 2 nights!. But it was too late! 😔

Location, view, large common spaces, pool and beach

Stayed in February 2025

The room was a bit cold and I wanted to use hot fan with the AC which didn't work. I asked for help at the reception two times but nobody of the two caretakers who came to my room in the course of 2 days were not able to fix the problem, despite assuring me so.

I liked the location and peaceful environment in the hotel. The beach was beautiful.

Stayed in January 2025

The toilet wasn'T well equipped and its wall need to be cleaned

Location, room space, the view, the pool

Stayed in September 2024

Poor management controll. Poor facilities and disappointed cleaning either at the lake or at the swimming pool. There is no Internet in the rooms. Breakfast is average and does not match with 5 stars hotel.

Excellent location with a good view over the lake. Welcoming reception staff. Room space is good.

Stayed in September 2024

They didn't give me the remote for the TV and bathroom shoes I called the reception many times to bring something to wear for the bathroom. They keep telling me we are sorry and we will bring it to you and didn't bring anything at all They are just answering the phone but don't give you any help

Stayed in July 2024

The kitchen, whatever you ask, will take ages

The pool, the hotel location on the lake

Stayed in July 2024

- You cannot swim in the lake, you're only allowed to use the pool. - We had to wait at the reception for about 45 minutes for our room to be ready.

Stayed in July 2024

No internet in the room. AC in the room was very weak but I stayed for only one night.

Great location, nice lake view from the room, spacious room and clean pool and beach (not for swimming). Breakfast was ok. The two ladies at reception for check in and out were very helpfull with nice smile.

Stayed in June 2024

Nothing

Very nice

Stayed in June 2024

Breakfast could have more variety.

It is located in a nice area and the cleanest part of Ismailia town.

Stayed in June 2024

Bathrooms on the ground floor are not always clean, and there are no tissues. Service for ordering drinks and food at the pool is very late, unfortunately.

Rooms are clean and comfortable, and the staff are great

Stayed in May 2024

Air conditioning was just cold no warm mode It causes me sick

Stayed in February 2024

Friendly stuff, clean, wonderful location, tasty foid

Stayed in April 2024

When booking we understood there would be a bar, a pool, a sauna, spa etc but on arrival were told none of it was available and the bar was non alcoholic. I understand the pool being closed as it was winter months. Not all the restaurants advertised on the booking site were available. The rooms could have been better equipped with extras as we had to ask for extra blanket, toilet paper, a spoon. We were disappointed not having a view of the Canal as that was a main reason for visiting Ismailia.

Our rooms were clean and had tea and coffee making facilities. We had a balcony although not looking over the water but the roadside.. There was a good selection for breakfast. The staff in general were friendly. They opened the Italian restaurant specifically for us after we asked where it was situated in the hotel!!

Stayed in January 2024

I booked 2 club view rooms, which were double or twin rooms, they took extra fees for a child and told me the room is single!! I showed them the description saying it’s a double or twin room they said no it’s single!

Seaview and facilities

Stayed in January 2024

The bathroom was not clean, waste basket was broken. Conference guests should have a special check in desk to allow others to check in in good time and avoid waiting in long que. The music at the beach was very loud.

Size of the room, the lake view.

Stayed in September 2023

A rude phone call at 11:30 asking to hurry up to leave as checkiut is at 12:00 !! Breakfast below average Electricity was down for about an hour

Good furniture Great location Good pool and beach

Stayed in September 2023

No Variety of food

Location Comfortable

Stayed in September 2023

Room service Food quality Weekend noisy parties

Spacious Air Conditioning

Stayed in September 2023

I didn't like the fact that it wasn't clean, or maybe my expectations are too high. In the hallway, the same song could be heard all the time from the speakers in the ceiling, which was repeated. There is no internet connection in the rooms, it only works in the hallway.

The location is safe.

Stayed in September 2023