Reviews of Sun City Hotel - The Gabriel 5 stars
Suncity Mall, Autostrad Road, Heliopolis, 99999 Cairo, Egypt
#516 of 756 hotels in Cairo
Guests' ChoiceReview score
Based on 378 hotel reviews
7.1Score breakdown
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Cleanliness
7.5
-
Comfort
7.6
-
Location
7.3
-
Facilities
7.3
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Staff
8.3
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Value for money
7.1
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Free WiFi
6.4
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Reviewed: 23 August 2025
Jika
Nigeria7 reviews7.0“my stay there is ok”- • People with friends
- • Deluxe Room
- • Stayed 4 nights
- • Submitted via mobile
Distance from city center
Staffs are Helpful
Stayed in August 2025
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Reviewed: 22 August 2025
Kenji
India10 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Couldn’t use hot shower for 2 days.
Very old, no maintenance
Stayed in August 2025
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Reviewed: 6 August 2025
Jamal
Saudi Arabia104 reviews21 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
The AC was bad
The staff
Stayed in July 2025
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Reviewed: 19 July 2025
Jamal
Saudi Arabia104 reviews21 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
التكييف تعبان
Stayed in July 2025
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Reviewed: 10 June 2025
Seja
South Africa34 reviews4 helpful votes7.0“Just meh nothing to rave about…”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
- • Submitted via mobile
While the room itself was comfortable and sizeable - the ambiance around the hotel itself is dull as it is located in a shopping mall which has since been mostly decommissioned. The price was relatively high for what we received. We stayed at Hilton Cairo Heliopolis before this hotel so perhaps our expectations were higher than they should have been. The WiFi was very unstable for the entire four nights of our stay. The breakfast was okay but poor command of English made it a challenge for our eggs to be prepared the way we like them.
Property is was definitely great many decades ago but it is now overdue for a major revamp. The bed was comfortable and the rooms sizeable.
Stayed in June 2025
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Reviewed: 23 February 2025
Rola
Qatar17 reviews1 helpful vote7.0“It was ok”- • Leisure trip
- • Solo traveller
- • Deluxe Room
- • Stayed 5 nights
- • Submitted via mobile
Noise from wedding venues Cleanliness was not that great
Staff very welcoming and helpful Comfortable beds Room service 24 hours
Stayed in February 2025
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Reviewed: 7 January 2025
Manal
United States8 reviews8.0“Pleasant stay but wish the mall was open”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 4 nights
- • Submitted via mobile
The mall attached to the hotel ( Suncity mall ) was almost closed The location is a little far from the attractions
The Room was spacious , quiet and the beds were comfortable the front desk and security were professional, very kind and helpful.
Stayed in January 2025
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Reviewed: 20 December 2024
Mohamed
Egypt23 reviews4 helpful votes7.0Good- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Rooms need maintenance, especially toilets
Staff was great and friendly
Stayed in December 2024
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Reviewed: 22 October 2024
Linda
Ireland6 reviews7.0“Needs to be updated”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 3 nights
- • Submitted via mobile
Breakfast was a hit and miss . Didn’t get what I ordered any morning
Staff and swimming pool
Stayed in October 2024
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Reviewed: 16 October 2024
Helen
United Arab Emirates73 reviews12 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
I can't say I didn't like the hotel... It's decor is very local Egyptian style..bling bling. Staff were helpful but the breakfast staff appear very unexperienced Breakfast choices are a bit of a mixture of everything. Location is not great.. The attached mall has only 1 or 2 shops open in it.
My room.
Stayed in October 2024
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Reviewed: 30 August 2024
Mohamed
Saudi Arabia2 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Deluxe Room
- • Stayed 2 nights
- • Submitted via mobile
Bed sheets was very dirty , food taste wasn’t good
Stayed in August 2024
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Reviewed: 7 August 2024
Lina
Germany30 reviews4 helpful votes7.0Good- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 3 nights
- • Submitted via mobile
Rooms need to be renovated
Staff are very friendly Location is good
Stayed in July 2024
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Reviewed: 17 July 2024
Philip
South Africa3 reviews1 helpful vote6.0“There are other better hotels”- • Leisure trip
- • Group
- • Deluxe Room
- • Stayed 5 nights
Hotel is out dated, run down and not in a great area. It is next to a shopping centre and the vast majority of shops are closed.
Room was nice and staff were very friendly
Stayed in July 2024
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Reviewed: 30 June 2024
Bernhard
Cyprus9 reviews3 helpful votes6.0Pleasant- • Business trip
- • Solo traveller
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Restaurant did not work. Closed party for people from outside.. Bar on the roof was dirty and not taken care of well.
Clean. Near to the airport terminal 3.
Stayed in June 2024
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Reviewed: 9 May 2024
Charmaine
United Kingdom10 reviews6 helpful votes6.0“A bit run down, but excellent service.”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Unfortunately the decor and supposed glamour does not make up for the lack of maintenance and cleanliness of the hotel. I think it was amazing in its hay day but seems to be neglected of late.
The property is very opulently decorated and has everything you need. The staff weee incredibly friendly and helpful and really impressed us.
Stayed in April 2024
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Reviewed: 21 April 2024
Al
Egypt3 reviews7.0“Incredibly friendly staff.”- • Leisure trip
- • People with friends
- • Junior Suite
- • Stayed 3 nights
- • Submitted via mobile
Needs more care
Close to the airport
Stayed in April 2024
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Reviewed: 31 March 2024
Enriquehg
Spain40 reviews5 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
The initial room they gave us had a soaking wet carpet in front of the bathroom door, which nobody had spotted prior to our arrival, so after we had unpacked our stuff we had to call reception and be relocated. In the second room the AC did not work properly so we ended up opening the window to cool down the room. Additionally, the room door did not work properly and it was not possible to lock it from the outside, so when we were about to step out for breakfast we had to call reception again and they did a temporary fix just to allow us to go out. Definitely this hotel needs some maintenance and attention to detail for the price they charge.
The hotel is close to the airport if you have an early morning flight.
Stayed in March 2024
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Reviewed: 17 February 2024
Mahmoud
Egypt15 reviews5 helpful votes7.0“Good”- • Business trip
- • Family with young children
- • Deluxe Room
- • Stayed 4 nights
- • Submitted via mobile
Needs major repairs, furniture are all old
Cleanliness
Stayed in February 2024
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Reviewed: 1 February 2024
Mustafa
United States3 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Deluxe Room
- • Stayed 4 nights
- • Submitted via mobile
The location is very well is very close from the airport and the staff was really really friendly
Stayed in January 2024
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Reviewed: 31 January 2024
Bf-usa
United States59 reviews10 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • Deluxe Room
- • Stayed 1 night
See above.
Convenient to the airport, The Gabriel is rated highly, but there are issues. Apparently, the glory days are long gone. The windows were filthy, the bathroom sink didn't drain, one skimpy towel was provided and no creamer was available for coffee. Breakfast was passable, but the Full English Breakfast is not that. Cleaning supplies and equipment litter the hallways. The staff are friendly and very helpful. Full room service with a varied menu. Comfortable bed.
Stayed in January 2024
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Reviewed: 12 January 2024
Daksh
India5 reviews8.0Very good- • Business trip
- • Solo traveller
- • Deluxe Room
- • Stayed 1 night
They dont have buffet for breakfast, you can call in your room or go down in restaurant to have it by giving order
Stayed in December 2023
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Reviewed: 16 December 2023
Kai
United Kingdom16 reviews5 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Deluxe Room
- • Stayed 2 nights
- • Submitted via mobile
The food was awful.
Very nice room, large comfy bed. Nice bath and shower.
Stayed in September 2023
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Reviewed: 26 November 2023
Robert
United Kingdom62 reviews6 helpful votes8.0Very good- • Leisure trip
- • Group
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Friendly staff. Clean and comfortable.
Stayed in November 2023
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Reviewed: 21 November 2023
Menna
Saudi Arabia13 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Facilities need to be added as toothpaste and brush as well as swing kit to meet the 5 stars requirements And the price is very high
Breakfast is menu not open pouffe and price is overmatched
Stayed in November 2023
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Reviewed: 17 November 2023
Chimphamba
Malawi5 reviews1 helpful vote8.0“Fantastic”- • Business trip
- • Solo traveller
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
It was great
Stayed in November 2023
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