The foam party was ok, however there was only one shower working near the beach, which made washing off the sand chaotic, as a big hotel like Sunrise should have more shower facilities available near the beach

We loved the facilities, the pools, and the beach. Kids loved the food and the Gamila restaurant make delicious food. The pool bar makes nice cocktails, however they can taste watery at times. Zizo from reception was amazing, he greeted us upon arrival and made us feel very welcome.

Stayed in August 2025

Nothing

Every thing was amazing, and highly recommended to family

Stayed in August 2025

Lack of towels spots to large resort like that

The resort management and staff are very welcoming, and very flexible in every thing that meet your will and confront , the food & the entertainment team are very active

Stayed in August 2025

The facilities the service at the restaurants they have 8 restaurants AL card I like the Asian and Mexican food I would like to say thanks Mr ( Zizo ) for everything hope we can back again ❤️

Stayed in August 2025

Everything is wonderful

Stayed in August 2025

Nothing except that there are some things in the room need to be maintained like the electric plug

The experience overall

Stayed in August 2025

The only drawback in my opinion is the beach, the water is not clear at all, and you can feel sticky mud-like material underneath your feet, and the only snorkeling spot is very far

The hotel architecture is very nice, the rooms are spotless with nice view, the restaurant has a wide variety of food and the pools are clean.

Stayed in August 2025

we did face one recurring issue during our stay — the room locks and key cards. Unfortunately, the keys kept malfunctioning. We had to call the staff multiple times (about 5–7 times) to resolve the issue. Each time, they changed the keys or even the locks, but the problem persisted. We were told not to keep the key cards near phones or in bags, but even with precautions, it didn’t help. This issue was not only with our room — we noticed that many other guests were also having the same problem. It seems to be a widespread issue, and we truly hope the hotel management will consider updating the lock system.

We had a wonderful stay at Sunrise Mamluk Palace in Hurghada. The hotel was exceptionally clean and comfortable, offering a relaxing and pleasant atmosphere throughout. The staff was very friendly and helpful, always ready to assist with a smile. The food was absolutely delicious, with a wide variety to choose from. The roasters in particular were incredibly tasty, and the service in the restaurants was perfect — efficient and professional.The beach area was clean, spacious, and very comfortable.

Stayed in July 2025

Nothing

Nice hotel with beautiful landscape and amazing staff. Service in all restaurants and on bars are very friendly and attentive. Reception guys were very helpful, first hotel on my experience that called me two days before arrival to ask my room preferences. Food is very tasty in main restaurant and also in Al carte - Mexican Spanish Asian Indian. Big thank for the booking assistant- Mr Zizo for non stop follow up and support o be in contact from the beginning till the end.

Stayed in August 2025

It was great overall but the Asian food could have been better and the buffet was a bit repetitive

The staff were great. Gamila restaurant and Mr Salama were the best

Stayed in August 2025

The airconditioning at the reception is not good Spically at the lobby barr

This resorte have good drinks and food at the asian restaurant and Mexican restaurant

Stayed in August 2025

Everything is good they have good stuff and good service thanks mr zizo for Everything

Stayed in August 2025

فندق ممتاز

Stayed in August 2025

Good hotel and godd service thanks <3

Stayed in July 2025

The beach was craweded and people were reserving the chairs in the beach at 6 in the morning. We had to sit always far away from the shore . A person from the stuff and a client of the hotel made fun of my sister because she is Italian , they made no nice comments about her nationality. The IC in my room was not working well. The water from the shower came out on the floor of the bathroom, every time we took a shower.

It is very clean and the swimming pool is stunning. We had to use the clinic for me and my son, and we found a great doctor and a good service! The food is excellent!

Stayed in July 2025

"I’d like to thank Mr. Hossam at the reception for being so helpful and making sure our rooms were perfect. I’d also like to thank Mr. Zizo, for being so cooperative and making our entire trip enjoyable and comfortable. The hotel itself was wonderful, the stay was lovely, and the beach was amazing with great water."

Stayed in July 2025

We enjoyed our stay so much, the staff here are super friendly especially kusho from the animation team who made our time very enjoyable and took care of every detail Thank you Mr.Mahmoud from the front desk for fulfilling all our requests Ala carte restaurants were very nice especially the Italian and the Asian ones Hope to come again next year, to be the third time in a row

Stayed in July 2025

Front desk staff are very professional, especially Mr.Mahmoud at the front desk thank you for your patience and understanding. Kosho made our stay super enjoyable, very active and very considerate I highly recommend the Italian and Asian restaurants, the food was delicious and the service was perfect We have been there last summer,this summer,and hope to come back next summer ISA

Stayed in July 2025

Nothing

Cleanliness and professionalism

Stayed in July 2025

Everything is close to perfect , very highly recomended

Stayed in July 2025

We liked this place and We would like to back again soon Thanks for all stuff they are so kind

Stayed in July 2025

Good service at the resturans they have 8 resturants AL card

Stayed in July 2025

Big resort the have 8 restaurants A L card We like Asian restaurant the stuff is so kind

Stayed in July 2025

Very friendly staff in all departments, lots of pools, access to aqua park, great entertainment and activities for all ages all the time, great sandy beach and nice seawater to swim in that is suitable for all ages. Very clean rooms and hotel facilities

Stayed in July 2025