Reviews of Steigenberger Pyramids Cairo 5 stars
Alexandria Road, Pyramids, Giza, 45345 Cairo, Egypt
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe Food & Beverage team ( special thanks to Mr. Khairey ) at Steigenberger went above and beyond to make our anniversary truly special. From the warm hospitality to the thoughtful details, everything was perfect. Their effort, professionalism, and genuine care created an unforgettable experience for us. We are so grateful for their dedication and highly recommend the hotel to anyone looking for exceptional service
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewUnfortunately, the checkout experience completely overshadows the positive impression. At this price point, I also expect good service upon departure. I'm not used to that from the Steigenberger.
Checking the minibar at checkout slows things down: No trust in the guest's honesty. Room service bill from another room is added to my bill. I'm held up for 20 minutes looking for a bill that can't exist. Here, too, my statements are ignored. The staff ruin the entire impression of a very expensive stay for a $10 bill. I repeatedly make it clear that this can only be a mistake. Afterward, I'm asked to provide a written statement before I'm finally allowed to leave. Again, it's $10, and I'm treated like a thief. Unfortunately, very unprofessional. I would recommend you reconsider this approach in the future! You should read the Steigenberger philosophy!
Dear RedHawkCanni, Your feedback is invaluable to us and we deeply regret the unfortunate experience you had during your checkout. We are normally known for our exceptional attention to detail, and we regret that we missed the mark on your visit. It's unfortunate to hear that you felt the service was not up to our usual standards. We uphold a high degree of trust in our guests and it's disheartening that your experience seemed to suggest otherwise. We understand the inconvenience that you have faced due to the confusion with the Room Service bill. We assure you that this is not a reflection of our usual practices. We appreciate your suggestion to revisit our approach and we believe in the Steigenberger philosophy, which resonates with meticulous service and guest satisfaction. We deeply value your relationship with us and are committed to providing you with the highest level of service simply because our guests deserve the very best. We hope to have the opportunity to better serve you in the future. Yours Sincerely, Steigenberger Pyramids Hotel Management Team
Dear RedHawkCanni, Your feedback is invaluable to us and we deeply regret the unfortunate experience you had during your checkout. We are normally known for our exceptional attention to detail, and we regret that we missed the mark on your … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWonderful place with very nice and helpful staff, especially the supervisor Dina.
RAS
Dear Yeboua, It brings us immense joy to hear about your positive experience at our hotel. Your kind words about our staff, and especially our supervisor, Dina, are greatly appreciated. Our team is motivated by the satisfaction of our guests and it is rewarding to know that their efforts have been successful. We also acknowledge your feedback regarding areas for improvement. Rest assured that our ultimate goal is to offer an unmatched experience for each of our guests. Your feedback is invaluable to us and we look forward to welcoming you back. Yours Sincerely, Hotel Management Team
Dear Yeboua, It brings us immense joy to hear about your positive experience at our hotel. Your kind words about our staff, and especially our supervisor, Dina, are greatly appreciated. Our team is motivated by the satisfaction of our guest… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI chose this hotel because of its location, to have a view of the pyramids. The hotel is wonderful – the food is delicious, and the staff is incredibly kind. The room has all the necessary amenities, and the view from the terrace window is just fantastic. Highly recommended!
Dear Odeta, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Odeta, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We look forward to welcoming you once again at our hot… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewBreakfast was great, so was the location
The rooms are a bit outdated. The lobby is very small.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewClean facilities, good food and incredible service from the staff. Truly exceptional
Nothing
Dear Ahmed, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Ahmed, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We look forward to welcoming you once again at our ho… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified review1/10 – Worst hotel experience ever The room was awful — constant water leaking from the AC soaking the carpet, which smelled of mold, with a strong damp odor throughout. Staff refused to change our room, sent an “engineer” with dirty shoes who made it worse, and overall were unhelpful and only seemed interested in tips. The location is misleading — you can see the famous museum, but there’s zero pedestrian access. Our safe died with our passports inside; it took hours to fix because they replaced only one battery, so the same problem happened again. Restaurant service was incredibly slow (1–2 hours for a simple pizza or even an apple) and overpriced. Chaotic, unhygienic, and completely unacceptable. Avoid at all costs.
Dear Jose, We would like to thank you for your recent visit to Steigenberger Pyramids Cairo . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised regarding the service and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable. Yours Sincerely, Hotel Management Team
Dear Jose, We would like to thank you for your recent visit to Steigenberger Pyramids Cairo . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you hav… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe restaurants and bars offered a delightful atmosphere with beautifully curated interior design that added to the overall charm of the stay. The staff were exceptionally welcoming and attentive, with special thanks to our housekeeper Karima who kept our room clean and comfortable, as well as the dedicated teams at the bars and restaurants who made us feel truly cared for. The hotel’s taxi services were efficient and reliable—Hossam, in particular, was incredibly helpful. Our room was spacious, spotlessly clean, and offered a breathtaking view of the pyramids. The swimming pool was a pleasant and relaxing escape. If we’re ever going back to Cairo, we will happily stay there again.
An umbrella on the 3rd-floor balcony would be a great addition, as there was very little shade during the day. Cushions on the balcony furniture would also make the seating much more comfortable and inviting.
Dear Alina, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We are delighted to read that the accommodations, services and our team were up to your expectations, as complete satisfaction is our goal. Rest assured that your comments concerning umbrella & Cushion shared with our management team. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Alina, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We are delighted to read that the accommodations, serv… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation, excellent food, room service, staff, and how fast our issues were sorted out. The views of the pyramids were spectacular!
Rooms a bit on the small side, pool was tiny, construction was going on, ATMs didn't work and the taxis organised by the hotel were overpriced
Dear Sangita, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. Rest assured that your comments shared with our team. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Sangita, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. Rest assured that your comments shared with our team… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewStaff is very friendly, helpful and try their best to give you the best experience
Hotel furniture is old and worn out we did not expect this tbh as it is not a cheap hotel to stay in, but the room cleaners are doing a wonderful job to keep things tidy.
Dear Mohamed, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. Rest assured that your comments shared with our team. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Mohamed, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. Rest assured that your comments shared with our team… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewGreat view, large and comfortable rooms, very nice staff, great breakfast buffet
The à la carte food in the restaurants wasn’t really great.
Dear Michael, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. Rest assured that we shared your comment with the management team for improvement and action. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Michael, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. Rest assured that we shared your comment with the … Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewLocation very good and hotel very clean
Dear Mohamed, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We are delighted to read that the accommodations, services and our team were up to your expectations, as complete satisfaction is our goal. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Mohamed, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We are delighted to read that the accommodations, s… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewAfter a long delayed flight, we arrived very late to the Hotel and while speaking with the reception he upgraded pur room as a compliment. Mohamed Hamdy in reception was very professional and very well knowledgeable with customer service and made our stay in the hotel unforgettable. The view is very unique as you can see the pyramids from your balcony.
Dear Mahmoud, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We are delighted to read that the accommodations, services and our team were up to your expectations, as complete satisfaction is our goal. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Mahmoud, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We are delighted to read that the accommodations, se… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewA This place is truly magical ;location, location, location! Location!!!Steigenberger Pyramids Hotel is a hidden gem whose name perfectly suits its grandeur. Nestled right by the majestic pyramids, directly opposite the New Grand Egyptian Museum, and just minutes from the mall, the setting is simply unmatched. From the moment we arrived, the ambiance, cleanliness, and warm hospitality made it feel like a dream. Every detail was thoughtfully attended to, and the atmosphere strikes the perfect balance between elegance and comfort. A special mention goes to Dina from Guest Relations, whose warmth, professionalism, and personal touch elevated our stay. Mohamed at the front desk was exceptional ; welcoming, efficient, and always ready to help with a smile. In fact, the entire staff went above and beyond to ensure our experience was unforgettable. We left feeling not just relaxed and pampered, but truly cared for. Thank you to the management and team for making our stay so memorable. We’ll absolutely be back!
N/A
Dear Kiggundu, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We are delighted to read that the accommodations, services and our team were up to your expectations, as complete satisfaction is our goal. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Kiggundu, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We are delighted to read that the accommodations, s… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation is perfect.
Disappointing experience as the facilities were outdated, as Smart TVs are not available in the hotel with no support offered by the hotel staff to connect the mobile to the TV despite it is a basic request in 2025. The shock also happened while I heard the staff responding on the IT engineer question about my nationality (Egyptian) before handling the request, which seems to be if I hold another nationality the response might be different. This is totally unacceptable, and despite the deputy and customer relationship managers acknowledged my concerns politely, but the issue wasn’t solved, which affected my overall experience and satisfaction.
Dear Khaled, We would like to thank you for your recent visit to Steigenberger Pyramids Cairo . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised regarding the service and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable. Yours Sincerely, Hotel Management Team
Dear Khaled, We would like to thank you for your recent visit to Steigenberger Pyramids Cairo . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you h… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe location and the view. Asraf was really kind and friendly always available . Very nice gesture the dessert on the room as a welcome treatment
A little bit old facilities . Most of the staff in the breakfast didn’t speak English.
Dear Tzortzi, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We are delighted to read that the accommodations, services and our team were up to your expectations, as complete satisfaction is our goal. Rest assured that all your comments shared with our management tWe look forward to welcoming you once again at our hotel and team for action. we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Tzortzi, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We are delighted to read that the accommodations, se… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe staff was very friendly and accommodating. Especially Menna at the reception and Magdy the bags helper. Amazing Pool and the food at the room service menu was very decent
The Ac in the bedroom was very high. The water pressure in the shower was pretty low. The bedsheets and linen could be softened and different
Dear Ibrahim, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. Rest assured that all your comments shared with our management team for action. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Ibrahim, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. Rest assured that all your comments shared with our… Show more