Reviews of Sofitel Cairo Downtown Nile 5 stars
1191 Corniche El Nil, Cairo, Egypt
Loading
Guests also reviewed these properties:
Chicago, United States
Naousa, Greece
Alcover, Spain
Glacis, Seychelles
Maresias, Brazil
Tarajalejo, Spain
Arugam Bay, Sri Lanka
Kalaw, Myanmar
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewStaff
Traffic outside the hotel
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe place is amazing
Nothing
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewRoom was good
crowded many people in the lobby and need long waiting to complete check in - and also checkout .
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation
This is the second time at this hotel, and thank good it was for one night. I dont recommend the place.
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat location. Lovely staff. Hotel is full of amenities pool spa gym and multiple restaurants.
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such high ratings from our distinguished guests, as it truly serves as a motivational factor in striving to achieve excellence. Thank you for making Sofitel Cairo Downtown Nile your choice. We look forward to welcome you back soon! Magnifique Regards, Iman El Gabaly Director of Guest Experience
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such high ratings from our distinguished guests, a… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified revieweverything good except the bathroom on the room
location
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Downtown Nile. Rest assured that your constructive comments were shared with concerned department head for improvement. Sincerely yours, Iman El Gabaly Director of Guest Experience
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Downtown Nile. Rest assured that yo… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThere is nothing good about this hotel at all. It’s a total rip-off and a complete waste of money. Avoid it at all costs.
Absolutely furious with my experience. I reserved a specific room in advance, but when I arrived, not only did I not get the room I booked, I was told I had to wait nearly TWO HOURS just to check in. When I rightfully complained, my concerns were completely ignored. The receptionist staff were incredibly rude, dismissive, and completely unprofessional. It’s clear they have no interest in providing decent service—just in squeezing as much money out of you as possible. Disgraceful. I will never stay here again, and I strongly advise others to avoid this place.
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at Sofitel Cairo Downtown Nile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iman El Gabaly Director of Guest Experience
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at Sofitel Cairo Downtown Nile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofi… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewStaff
Traffic outside the hotel
Dear Valued Guest, It was our pleasure having the chance to have you with us. We all look forward to be of service to you once again at Sofitel Cairo Downtown Nile. Magnifique Regards, Iman El Gabaly Director of Guest Experience
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewLocation is Very Good with Good Facilities and clean Place
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such high ratings from our distinguished guests, as it truly serves as a motivational factor in striving to achieve excellence. Thank you for making Sofitel Cairo Downtown Nile your choice. We look forward to welcome you back soon! Magnifique Regards, Iman El Gabaly Director of Guest Experience
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such high ratings from our distinguished guests, a… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewOk in general Very good hotel, excellent breakfast, room and location, very good staff, i get support from MAREYA, thanks to her, also SPA member called REHAB, she is excellent, and you feel in excellent SPA with her services.
only my concern when i book through booking .com should tell me which room is facing swimming pool & Nile river, because i was having tuff time to get room facing swimming pool to relax on it.
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Downtown Nile. Please be informed that you can specify your room preference while doing your reservation, kindly consider this for your future reservations. Sincerely yours, Iman El Gabaly Director of Guest Experience
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Downtown Nile. Please be informed t… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewMs. Maria Mr. Hussain kamel Both are the best staff ever with their hospitality and caring
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such high ratings from our distinguished guests, as it truly serves as a motivational factor in striving to achieve excellence. Thank you for making Sofitel Cairo Downtown Nile your choice. We look forward to welcome you back soon! Magnifique Regards, Iman El Gabaly Director of Guest Experience
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such high ratings from our distinguished guests, a… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewThe location was good
I don’t like the security , We were robbed by the security men
Bonjour Valued Guest, First of all thank you for your comment, the Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. Rest assured that your constructive comments will be shared with the Director of Security for investigation. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Director of Guest Experience
Bonjour Valued Guest, First of all thank you for your comment, the Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. Rest assured that your constructive comments will be shared wi… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified review