Reviews of Serenity Alpha Beach - Ex Serenity Makadi Beach 5 stars
Safaga Road 36 Km. Makadi Bay, Makadi Bay, 84511 Hurghada, Egypt
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe Vacation is perfect especially the food in the main restaurant, thanks for the chef and waiters Thanks for the reception desk staff , very professional and helpful All staff are very helpful and cheerful
Animation team didn’t engage Egyptians in activities but only engage foreigners. Beds and cushions are not comfy.
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWe really enjoyed the excellent quality of the bedding and the linen, the very comfortable and spacious deluxe bedroom, almost perfectly soundproof, and close to the beach and the Baywatch restaurant. The cleanliness was impeccable everywhere and the service staff was nice and professional, many of them speaking a very good English. Breakfast and buffet meals were to our taste, both in terms of freshness and variety. The main lobby is beautiful, the building quality is solid and the wonderful gardens are neatly maintained - such a luxury to walk under the blooming trees. Finding an umbrella and sunbeds on the beach was easy, but you need to walk the pontoon and go down the ladder to enter the sea. We loved to snorkel through the abundant coral reef.
- despite the "do not disturb" sign hung under our umbrella, we had to endure too many disturbances when we were lying on our sunbeds: someone nearly approached us every 10minutes either to sell a service or to ask unwelcome questions. Every single day. - too many obnoxious customers (shouting to each other in the distance/ throwing waste underneath the sunbeds/ using phones with the loudspeaker on, even during the live music show at happy hour time, etc)- -Despite the dress code recommendations very few customers would bother to dress up for dinner - the majority just shows up in their sleeveless shirts, shorts and flipflops.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe whole setup is really good and the food is excellent. Staff and service excellent. We had a wonderful time.
The power cut happened a few times which i was disappointed with. Once lasted for 3 hours. Also, the snorkel area(6pm) and swimming pools(7pm) shut too early.
Dear Fokrul, Thank you very much for your wonderful feedback and for highlighting our staff, service, and food so positively. We are delighted to hear that you had a wonderful time with us. At the same time, we sincerely apologize for the inconvenience caused by the power cuts and for the early closure of the pools and snorkel area. Your comments are very valuable to us, and we will take them into consideration as we continue improving our guest experience. It would be our pleasure to welcome you back again soon and offer you an even more enjoyable stay. Warm regards, Haitham Ezz Hotel Manager
Dear Fokrul, Thank you very much for your wonderful feedback and for highlighting our staff, service, and food so positively. We are delighted to hear that you had a wonderful time with us. At the same time, we sincerely apologize for the… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWe had a very nice stay in Aug 25. Hotel is big, although not new, its well preserved and maintained. Gardens and grass are lush, rooms spacious, toilets big and modern, every room is clean and has balcony with some kind of nice view, either garden, pool or beach. Its has 5 pools, 2 salty with bar ínside. There are hundreds of sunbeds so no race for sunbeds as other resorts, incluinding beach huts which are always available. Animation is nice day and night. Lobbies are beautiful and theres a 24 h bar. Its has 2 main all inclusive restaurants, one main near lobby another by the beach and five thematic restaurants from Indian to mexican, from asian to marocan also included. There s a wide range of food in the main restaurants buffets and its reasonable, could be better but still good. Now, Im my opinion the best this hotel has: when on the beach there is a pier stretching some 50 m into the ocean. At the end, it has stairs for a 12 m deep coral reef with thousands of fish around, making it a snorklers paradise. Awsome.
Buffets are big,with wide range of different food, although good, could be improved.
Dear João, Thank you very much for sharing such a detailed and wonderful review of your stay with us. We’re delighted to hear that you enjoyed our spacious rooms, lush gardens, pools, restaurants, and especially the pier with its beautiful coral reef – truly a paradise for snorkeling lovers! Your kind words about our staff, facilities, and the relaxing atmosphere are greatly appreciated. We also take note of your suggestion regarding the buffets and will use your feedback as we continuously strive to improve. It was a pleasure to host you, and we hope to welcome you back soon for another unforgettable holiday by the Red Sea. Best regards, Haitham Ezz Hotel Manager
Dear João, Thank you very much for sharing such a detailed and wonderful review of your stay with us. We’re delighted to hear that you enjoyed our spacious rooms, lush gardens, pools, restaurants, and especially the pier with its beautiful… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewI had a wonderful stay at Serenity Alpha Beach. First, I want to thank Mr. Osama at the reception for his warm welcome and for giving me a free room upgrade without me even asking. He was very helpful during my whole stay. The hotel is excellent, I booked all inclusive and the food was very good, tasty, and with a lot of variety. I especially enjoyed breakfast at the beach restaurant, it was really special and had some gourmet options. The main restaurant is also big with many choices. A big thank you as well to Chef Alaa for the amazing desserts — he really cares about the quality and details, something I don’t usually see even in more expensive hotels. The animation team was great too, very friendly and funny, they made the atmosphere so lively with their shows and activities. The beach is beautiful and perfect for snorkeling, with many coral reefs right by the shore. There are also many different pools, and I visited the Aqua Park at the sister hotel Serenity Alma — it was very big with all kinds of slides. I usually don’t like to stay at the same hotel twice because I prefer trying new places, but I think I will come back here again. With the high prices of hotels nowadays, it’s hard to find another place that offers such good value, service, cleanliness, and quality. Highly recommended!
Nothing
Dear Yasser Ali, Thank you very much for your wonderful and detailed feedback. We are delighted to hear that your stay at Serenity Alpha Beach exceeded your expectations. Your kind words about Mr. Osama’s hospitality, Chef Alaa’s delicious desserts, and the animation team’s lively spirit will be shared with them — they will be thrilled to know they made such a positive impact on your stay. It’s also great to know you enjoyed the variety of dining options, our beach and coral reef, as well as the many pools and Aqua Park at our sister resort. We truly appreciate your comments about the value, cleanliness, and quality we strive to deliver. It was our pleasure to host you, and we look forward to welcoming you back for another memorable holiday very soon. Best regards, Haitham Ezz Hotel Manager
Dear Yasser Ali, Thank you very much for your wonderful and detailed feedback. We are delighted to hear that your stay at Serenity Alpha Beach exceeded your expectations. Your kind words about Mr. Osama’s hospitality, Chef Alaa’s delicious… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewI had the pleasure of staying at Serenity Alpha Beach Makadi, and it was truly an amazing experience from start to finish. The whole place is exceptionally clean and well-maintained, which makes you feel comfortable and relaxed the moment you arrive. The swimming pools are beautiful, spacious, and very well looked after – perfect whether you want to swim, relax on a sunbed, or just enjoy the peaceful atmosphere. The restaurants and food were excellent, offering a wide variety of delicious dishes with something for everyone, always fresh and beautifully presented. One of the highlights of my stay was the friendly and welcoming staff. Everyone I met was professional, polite, and genuinely kind, always going the extra mile to make sure guests feel happy and well taken care of.
Dear Youssef, Thank you so much for sharing your wonderful feedback. We are delighted to know that you enjoyed your stay at Serenity Alpha Beach Makadi and that our cleanliness, pools, and dining options made such a positive impression. Your kind words about our team mean a lot to us — it’s always our goal to make every guest feel welcome and cared for. It was a pleasure having you with us, and we look forward to welcoming you back for another relaxing and memorable holiday. Best regards, Haitham Ezz Hotel Manager
Dear Youssef, Thank you so much for sharing your wonderful feedback. We are delighted to know that you enjoyed your stay at Serenity Alpha Beach Makadi and that our cleanliness, pools, and dining options made such a positive impression. Yo… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewI really enjoyed my stay at this hotel! The property is absolutely beautiful and located right on the beach, where you can go snorkeling and see stunning marine life. The food and drinks were excellent, with plenty of variety and even different à la carte restaurants to try. The staff were incredibly kind and always helpful, which made the experience even better. Overall, a perfect stay and I would definitely recommend it!
Dear Dorottya, Thank you so much for your wonderful feedback and perfect rating. We are delighted to hear that you enjoyed the beautiful beach, the snorkeling experience, and the variety of food and drinks, including our à la carte restaurants. It’s especially rewarding to know that our kind and helpful staff made your stay even more memorable. We truly appreciate your recommendation and look forward to welcoming you back for another perfect beachside holiday. Best regards, Haitham Ezz Hotel Manager
Dear Dorottya, Thank you so much for your wonderful feedback and perfect rating. We are delighted to hear that you enjoyed the beautiful beach, the snorkeling experience, and the variety of food and drinks, including our à la carte restaur… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewEverything is more than excellent, from the food quality and variety , room service, animation team that turn every day to a celebration party and the overall well organization. Simply everyone doing their best, working 24/7 to make your stay an excellent experience . I definitely recommend it to everyone and definitely I will be back.
No thing. Honestly if I can I will give them 20 stars
Dear Nermin, Thank you so much for your wonderful feedback and for sharing your experience with us. We’re truly delighted to know that everything from the food and room service to the animation team and overall organization exceeded your expectations. It’s amazing to hear that our team’s efforts made your stay feel like a continuous celebration. Your recommendation and kind words mean a lot to us, and we can’t wait to welcome you back again for another excellent experience—20 stars from you is the greatest reward! 🌟 Warm regards, Haitham Ezz Hotel Manager
Dear Nermin, Thank you so much for your wonderful feedback and for sharing your experience with us. We’re truly delighted to know that everything from the food and room service to the animation team and overall organization exceeded your e… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe location, the food,the pool
There Wi-Fi is very very low… almost no WiFi in every place..
Dear Antonia, Thank you for your excellent feedback and for sharing your experience with us. We are delighted to know you enjoyed the location, food, and pool, and that you had a pleasant stay overall. We sincerely regret the inconvenience you faced with the Wi-Fi connection. Please rest assured that we are working on improving our internet service to provide a smoother and more reliable experience for our guests. We look forward to welcoming you back soon for an even better stay. Best regards, Haitham Ezz Hotel Manager
Dear Antonia, Thank you for your excellent feedback and for sharing your experience with us. We are delighted to know you enjoyed the location, food, and pool, and that you had a pleasant stay overall. We sincerely regret the inconvenienc… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewNice Pools Good AC Pretty views Amazing coral reef Right infront of the hotel
Not much shadow Spaces at the Pool area
Dear Laura, Thank you for your review and for choosing to stay with us. We’re delighted to know you enjoyed the pools, the comfort of the AC, the beautiful views, and especially the coral reef right in front of the hotel. We appreciate your feedback regarding the shaded areas by the pool. This is valuable input, and we will review ways to make the pool area even more comfortable for our guests. We look forward to welcoming you back for another relaxing stay. Best regards, Haitham Ezz Hotel Manager
Dear Laura, Thank you for your review and for choosing to stay with us. We’re delighted to know you enjoyed the pools, the comfort of the AC, the beautiful views, and especially the coral reef right in front of the hotel. We appreciate yo… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewThe garden was an absolutr marvel
All etaff was smiling, nicd and very helpful.
Dear Hajnal, Thank you for your kind words and wonderful feedback. We’re delighted to hear that you enjoyed our beautiful gardens and that our smiling, helpful team made your stay pleasant. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable holiday. Kind regards, Haitham Ezzelarab Hotel Manager
Dear Hajnal, Thank you for your kind words and wonderful feedback. We’re delighted to hear that you enjoyed our beautiful gardens and that our smiling, helpful team made your stay pleasant. Your satisfaction is our greatest reward, and we … Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewThe food was somewhat good but only the buffet not thr beach cafeteria
It needs to be Renovated. ACs and WiFi are horrible The staff was overwhelmed with number of guests overbooking. The beach is not for young children at all. My son got food poisoning from the cafeteria at the beach.
Dear Valued Guest, Thank you for sharing your review following your stay with us in August 2025. We sincerely appreciate your honest feedback, as it helps us improve our services and facilities. We are glad to hear that you enjoyed the buffet offerings, but we regret that other aspects of your stay did not meet your expectations. Your comments regarding the beach cafeteria, facilities, and overall comfort have been carefully noted, and we will address these points with our team to ensure necessary improvements. We are particularly concerned to hear about your son’s experience at the beach cafeteria, and we sincerely apologize for any discomfort this caused. Please rest assured that we take food safety very seriously, and your feedback will be reviewed with our culinary and hygiene teams to prevent such issues in the future. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that our guests typically enjoy. Should your travels bring you to the area again, please do not hesitate to contact us directly—we would be honored to make your next stay truly memorable. Best regards, Haitham Ezzelarab Hotel Manager
Dear Valued Guest, Thank you for sharing your review following your stay with us in August 2025. We sincerely appreciate your honest feedback, as it helps us improve our services and facilities. We are glad to hear that you enjoyed the bu… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewVery beautiful property . The garden and the building is super beautiful. The many pools were amazing. My kids had a lovely holiday
It’s a true definition of a resort with many cool animations and activities. The staff were friendly and very helpful. Many thanks to Mohammed , Ali and all the staff members for proving us a great experience in Egypt
Dear Thierry, Thank you so much for taking the time to share your wonderful feedback with us! We are absolutely delighted to hear that you and your family had an excellent experience during your stay. It brings us great joy to know that you appreciated the beauty of our property, the gardens, and our pools, as well as the variety of activities and animations we offer. Providing a true resort experience is our goal, and we’re thrilled we could deliver that for you and your kids. Your kind words about our staff, especially Mohammed and Ali, mean a lot to us. We’ll be sure to share your compliments with them—they’ll be so happy to know they made your holiday memorable. It was a pleasure hosting you, and we hope to welcome you and your family back for another amazing stay in the future! Warm regards, Haitham Ezzelarab Hotel Manager
Dear Thierry, Thank you so much for taking the time to share your wonderful feedback with us! We are absolutely delighted to hear that you and your family had an excellent experience during your stay. It brings us great joy to know that y… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewExcellent resort
Dear Nick, Thank you for taking the time to share your fantastic feedback following your recent stay with us. We’re absolutely delighted to hear that you had an excellent experience and rated us so highly across all categories—especially our staff, cleanliness, and facilities. It’s wonderful to know you enjoyed the resort and found great value in your stay. We’ve noted your rating on location and will certainly take your feedback on board as we continually strive to enhance our guests’ experience. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another outstanding stay in the future. Best regards, Haitham Ezzelarab Hotel Manager
Dear Nick, Thank you for taking the time to share your fantastic feedback following your recent stay with us. We’re absolutely delighted to hear that you had an excellent experience and rated us so highly across all categories—especially o… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect
Nothing
Dear Mr. Mahmoud Elgharbawy, Thank you so much for your wonderful feedback! We’re delighted to know that everything was perfect during your stay with us. Your kind words mean a lot to our entire team, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back again very soon for another memorable visit. Warm regards, Haitham Ezzelarab Hotel Manager
Dear Mr. Mahmoud Elgharbawy, Thank you so much for your wonderful feedback! We’re delighted to know that everything was perfect during your stay with us. Your kind words mean a lot to our entire team, and we truly appreciate you taking th… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewWe’ve just come back from an unforgettable family holiday, and we genuinely had the best time! From start to finish, everything was spot on – amazing service, friendly faces, and an atmosphere that made us feel right at home. Special shout-out to Alla at the pool bar – an absolute legend. Always welcoming, quick with the drinks, and just a genuinely great guy. Mohammed at the main pool bar was just as fantastic – friendly, professional, and always making sure everyone was happy. Husain, our “crazy waiter” (in the best possible way), brought so much fun and energy to every meal – but also delivered top-notch service. We absolutely loved him! And then there’s Mohammed, the head waiter in the restaurant – what a guy! We love you, mate! You made every meal feel like a gathering with friends. So many laughs, jokes, and even sharing family stories – you truly made us feel like part of the hotel family. The food was top class – every dish was fresh, delicious, and beautifully presented. We also had the pleasure of meeting the top chef – and we just want to say: thank YOU and your team for doing such an amazing job! Mansoor at the main pool was another standout – helpful, kind, and always ready to assist. The customer service girls and the reception staff were exceptional too – always smiling, polite, and ready to go the extra mile. A big thank you as well to our brother from housekeeping – what a star! Our room was always spotless, and the minibar was always fully stocked (a small detail, but so appreciated!). We were lucky enough to meet the entire hotel management team personally – and honestly, they were top class. Professional, friendly, and truly invested in the guest experience. The entertainment staff deserve all the praise – full of energy, creativity, and fun. Every evening was something special, but the fire show at the beach was absolutely jaw-dropping – one of the true highlights of our stay. Honestly, we can’t imagine a holiday where everything goes so perfect
Dear Andrzej, Thank you so much for your incredible and heartfelt review! We are absolutely delighted to hear that you and your family had such a fantastic and unforgettable holiday with us. Your detailed feedback has truly made our day – it is comments like yours that inspire our entire team to keep doing what we love: creating exceptional and memorable experiences for our guests. We will be sure to pass on your kind words to Alla, Mohammed, Husain, Mansoor, our amazing housekeeping team, the chefs, the reception and guest service teams, and of course, our fantastic entertainment crew. It means a lot to each one of them to be recognized for their efforts. Your appreciation for the fire show, the food, and the personalized service really touches us. You have truly become part of the Serenity Alpha Beach family, and we can’t wait to welcome you back for another perfect stay. Warmest regards, Haitham Ezzelarab Hotel Manager
Dear Andrzej, Thank you so much for your incredible and heartfelt review! We are absolutely delighted to hear that you and your family had such a fantastic and unforgettable holiday with us. Your detailed feedback has truly made our day –… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe staff are helpful and it is clear they want to help.
I was a bit concerned that the food quality and flavor was way below the expectations. The timing for the food is also concerning. Turned down service is non existent. The same Towels and bedsheets for 3 days and 2 nights. There was no beach service. When I called room service, to ask for a continental breakfast I was advised that I should better wait for lunch which is in a couple of hours.
Dear Mr. Omar, Thank you very much for sharing your feedback following your recent stay with us. We’re glad to hear that our team was helpful and eager to assist you. However, we’re truly sorry to learn that certain aspects of your experience did not meet your expectations. Please accept our sincere apologies for the issues you faced with food quality, room service, housekeeping, and beach service. These points do not reflect our usual standards, and your comments have already been shared with the relevant departments for immediate attention and improvement. Your remarks are very valuable to us, as they help us enhance the experience for all our guests. We would love the opportunity to welcome you back again and provide you with the quality of stay you rightfully expect and deserve. Kind regards, Haitham Ezzelarab Hotel Manager
Dear Mr. Omar, Thank you very much for sharing your feedback following your recent stay with us. We’re glad to hear that our team was helpful and eager to assist you. However, we’re truly sorry to learn that certain aspects of your experi… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReception and all staff were very kind and helpfull about everything .animation team also good
Dear Nebi, Thank you for your wonderful review and for awarding us top marks across all categories! We’re absolutely delighted to hear that you had such a positive experience during your stay with us. It’s particularly rewarding to know that our staff—from reception to the animation team—made such a great impression with their kindness and helpfulness. We’ll be sure to share your compliments with the entire team, as feedback like yours is truly motivating. We’re so pleased you enjoyed every aspect of your stay and hope to welcome you back for another exceptional experience in the future. Best regards, Haitham Ezzelarab Hotel Manager
Dear Nebi, Thank you for your wonderful review and for awarding us top marks across all categories! We’re absolutely delighted to hear that you had such a positive experience during your stay with us. It’s particularly rewarding to know t… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewEverything is good
Nothing
Dear Valued Guest, Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed your stay and appreciated our wonderful property and great team. Your satisfaction is our greatest reward, and it's always a pleasure to know that everything met your expectations. We hope to welcome you back again soon for another perfect stay. Warm regards, Haitham Ezzelarab Hotel Manager
Dear Valued Guest, Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed your stay and appreciated our wonderful property and great team. Your satisfaction is our greatest reward, and it's always a pleas… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewI liked the facilities and the food. Staff were friendly and helpful.
Dear Mahmoud, Thank you very much for taking the time to share your kind feedback. We are delighted to know that you and your family had a great stay with us and that you were pleased with our facilities, food, and the friendliness of our staff. A special thank you for mentioning Mr. Mohamed Fawas – we are proud to have him on our team, and your recognition will be shared with him. It was a pleasure having you with us, and we truly hope to welcome you back again for another enjoyable holiday. Warm regards, Haitham Ezzelarab Hotel Manager
Dear Mahmoud, Thank you very much for taking the time to share your kind feedback. We are delighted to know that you and your family had a great stay with us and that you were pleased with our facilities, food, and the friendliness of our… Show more
Reviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified review