Reviews of Sataya Resort Marsa Alam 5 stars
Kilo 100 alqusier Marsa Alam, 84721 Marsa Alam City, Egypt
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewFood was great
Sea was rocky and very bad
Dear Mr. Khaled, Warm Greetings from Sataya Resort, Thank you for your review and for highlighting that you loved the food—we’re thrilled to hear it was a highlight of your visit! Regarding the beach, we want to clarify that our beach in Marsa Alam is primarily geared toward snorkeling and diving, as the rocky coastline, typical of most beaches in this region, draws enthusiasts eager to explore the vibrant underwater world. Please note that sea conditions can be affected by natural tides, which are beyond our control. We hope you had the chance to enjoy the snorkeling or diving opportunities, and we’d be delighted to have you back to experience more of what our location offers. Feel free to share any further thoughts or suggestions! Warm regards, Hotel Management.
Dear Mr. Khaled, Warm Greetings from Sataya Resort, Thank you for your review and for highlighting that you loved the food—we’re thrilled to hear it was a highlight of your visit! Regarding the beach, we want to clarify that our beach in Ma… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAmazing staying in Sataya resort. Everything is well prepared and attention to details is sensible anywhere in the resort. Three high quality restaurants, several pools and a beach with an outstanding view of the reef. The diving team is really prepared and very helpful, organising day trip excursions and diving certifications.
Dear Daniele, Warmest regards from Sataya Resort, Thank you so much for your wonderful review! We're thrilled to hear that your stay at Sataya Resort was so special. The attention to detail, the three high-quality restaurants, the numerous pools, and the spectacular views of the house reef are our pride, and we're happy you enjoyed them. A big thank you for praising our diving team: their expertise and willingness to organize daily excursions and diving certifications are what make every experience unique. We look forward to welcoming you back for another unforgettable vacation, perhaps with new underwater adventures and moments of relaxation on our beautiful beach! 🌴🌊 Kind regards, The General Management.
Dear Daniele, Warmest regards from Sataya Resort, Thank you so much for your wonderful review! We're thrilled to hear that your stay at Sataya Resort was so special. The attention to detail, the three high-quality restaurants, the numer… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewGood Quality food. Kids tables in restaurant . Nice beach.
Electricity cuts frequent. Not much shaded areas to walk under when heading to the pools and beach.
Dear Mr. Kareem, Warm Greetings from Sataya Resort, Thank you for sharing your review! We’re thrilled to hear that you enjoyed the high-quality food, the dedicated kids’ tables in the restaurant, and the beauty of our beach. We sincerely apologize for the inconvenience caused by the frequent electricity cuts and the limited shaded areas on the paths to the pools and beach. Please note that power cuts are a recurring issue throughout the Marsa Alam region, which is beyond our control. However, we are working diligently to implement backup solutions to minimize disruptions. Additionally, we are exploring options to add more shaded walkways to enhance comfort during your strolls. We truly value your feedback and hope to welcome you back for an even more enjoyable stay! Best regards, Hotel Management.
Dear Mr. Kareem, Warm Greetings from Sataya Resort, Thank you for sharing your review! We’re thrilled to hear that you enjoyed the high-quality food, the dedicated kids’ tables in the restaurant, and the beauty of our beach. We sincerely ap… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewNothing
Every thing
Dear Mr. Ahmed, Warmest Greetings from Sataya Resort, We are profoundly saddened and genuinely sorry to hear about your extremely disappointing experience at our hotel. Your feedback is of utmost importance to us, and we deeply regret that we failed to meet your expectations in every possible way. We strive to provide exceptional service and a memorable stay for all our guests, and it’s disheartening to learn we fell short in your case. We have taken your comments seriously, and please rest assured that we are at all-time taking appropriate measures to address any of our esteemed guests reporting and if your comments were received during your stay directly to any of the hotel management team, we would have directly handled them to your entire satisfaction that is of most importance to us. Our team is wholeheartedly committed to enhancing our services and ensuring every guest enjoys a seamless and delightful experience. We would be immensely grateful for the chance to rectify this matter and restore your confidence in Sataya Resort. Please don’t hesitate to reach out to us directly so we can discuss how we can make things right for you. Warm regards, The Sataya Resort Management Team
Dear Mr. Ahmed, Warmest Greetings from Sataya Resort, We are profoundly saddened and genuinely sorry to hear about your extremely disappointing experience at our hotel. Your feedback is of utmost importance to us, and we deeply regret that … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewI had a wonderful experience during my stay with my family. The staff were warm, professional, and attentive to every detail. The room was spotless, spacious, and tastefully decorated, with a comfortable bed and all the amenities I needed. The hotel facilities were top-notch — the pool area was clean and relaxing, the buffet offered a wide variety of fresh and delicious options to suit every taste. Overall, this hotel exceeded my expectations in every way. Whether you’re traveling for business or leisure, I highly recommend staying here. I will definitely return on my next visit!
Dear Mr. Isalm, Warm Greetings from Sataya Resort, Thank you so much for sharing your wonderful review of your stay with us! We're thrilled to hear that you had a fantastic experience with your family and that our staff's service, the room's cleanliness and amenities, and our hotel facilities met and exceeded your expectations. We're proud of our team's hard work and dedication to providing exceptional service, and it's great to know that their efforts were appreciated. We're also glad you enjoyed our pool area and buffet offerings. We're honored that you would highly recommend our hotel to others, and we look forward to welcoming you back on your next visit. Thank you again for your kind words and for choosing to stay with us! Best regards, Hotel Management.
Dear Mr. Isalm, Warm Greetings from Sataya Resort, Thank you so much for sharing your wonderful review of your stay with us! We're thrilled to hear that you had a fantastic experience with your family and that our staff's service, … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewEverything thing was nice but the front office leader Nader was very helpful guy quick acting with me and my friend he even helped me extend my stay because of my late flight
Nothing just stop booking the sun beds more fast with some little orders .
Dear Mr. Müller, On behalf of Sataya Resort Management and Team, please allow us to express our sincerest appreciation for the amazing comments you mentioned on booking. On regards of sun beds, we are working on this situation to to improve our guest's experience. Once again, thank you very much. We look forward to welcoming you soon. Thank you, Hotel Management – Sataya Resort
Dear Mr. Müller, On behalf of Sataya Resort Management and Team, please allow us to express our sincerest appreciation for the amazing comments you mentioned on booking. On regards of sun beds, we are working on this situation to to improve… Show more
Reviewed: 17 July 2025 · Stayed in May 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewAfter one week at Sataya Resort, Marsa Alam, I could say that my experience had both pros and cons. However, there are some good things such as the genuinely nice staff, the sea, the aqua park, and the in-pool bar. Overall, our experience was both good and bad, but I don't think we will be coming back any time soon. Everyone was trying to be extra nice, just after our vacation was already ruined.
Firstly, we found out that under one of the beds and after a few days there was an opened zip-lock bag of mouldy pizza that was here before we came. It was very disgusting. We all were suffering from rashes coughing and sneezing, and under the bed was the answer. Obviously, no one had cleared cleaned or changed the bed sheets and covers. The second thing is that I was scammed by the spa administration. The thing is just to stop the spa guy who was very annoying at the pool and insisting to get us a reservation, I agreed to a one hour of PRIVATE Jacuzzi, Sauna & steam only for the 3 of us. I went there on time, and I checked twice with both the staff there before payment, who assured us that they won't let anyone in. We started with a female staff a 3 minutes of Sauna while which 2 guests where at the jacuzzi I waited and waited and the assigned staff went out 3 times to ask them what she is supposed to do now but no response. I went out myself to be surprised by the worst reply ever...Private means only no staff yet guests are allowed, however I entered the area with a staff!!!! I had to complain to the administration, and the spa manager was so unprofessional and waited a whole day to get my money back.
Dear Ms. Nancy, Thank you for sharing your feedback about your recent stay at Sataya Resort. We genuinely appreciate the time you’ve taken to provide us with your comments, and we are sorry to hear that your experience did not meet the high standards we aim to provide. Regarding the issue you encountered with the room cleanliness, we deeply regret the condition you described with the opened zip-lock bag of moldy pizza. Please accept our sincere apologies for this oversight. Our housekeeping team’s goal is to provide a comfortable and clean environment for all guests, and we will be investigating the matter further to ensure this situation does not happen again. We understand that the refusal of cleaning services was a factor here, but we will review our internal protocols to ensure that our guests’ rooms are properly maintained, regardless of whether they request cleaning during their stay. As for the experience with the spa, we are genuinely sorry that the situation did not meet your expectations. We strive to offer a relaxing and private environment for all guests, and it is clear from your description that there was a misunderstanding between our team and yourself. Please know that this is being addressed with the spa department to ensure that all future spa services are fully aligned with what was promised to our guests. We take your feedback seriously and will be working with our staff to ensure better communication and transparency in the future. Warm regards Hotel Management – Sataya Resort
Dear Ms. Nancy, Thank you for sharing your feedback about your recent stay at Sataya Resort. We genuinely appreciate the time you’ve taken to provide us with your comments, and we are sorry to hear that your experience did not meet the high… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe food and the pools were really amazing. Beautiful surroundings and super nice staff. Ahmed al Adawy and Mohammed in the reception were really helpful and poffessional. The same goes to Kariman. Overall every single staff I met were really polite, proffessional and helful.
Dear Ms. Sara, Warm greetings from Sataya Resort, On behalf of Sataya Resort Management and Team, please allow us to express our sincerest appreciation for the amazing comments you mentioned on booking page. With great pleasure, we aim to guarantee our valued guests a feeling of being home while away from home, and your comments have given us more satisfaction than what you have experienced during your stay here at Sataya Resort. As such, we will strive to provide our guests with even better hospitality service not only to meet but to surpass their expectations. We wish to thank you for mentioning and appreciating our staff, and our customer service as they were all intended to provide you comfort and an enjoyable stay. Once again, thank you very much and we are looking forward to welcoming soon. Thank You, Hotel Management – Sataya Resort
Dear Ms. Sara, Warm greetings from Sataya Resort, On behalf of Sataya Resort Management and Team, please allow us to express our sincerest appreciation for the amazing comments you mentioned on booking page. With great pleasure, we aim to g… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewNice Location,amazing house reef Lots choice of food
Dear Mr. Carlo, Warm greetings from Sataya Resort, Thank you for choosing Sataya Resort, for your recent visit to Marsa Alam. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guests is very gratifying and knowing that you enjoyed so much the facilities and services. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. I do hope that we will have the opportunity once again to serve your good self very soon. Thank You, Hotel Management – Sataya Resort
Dear Mr. Carlo, Warm greetings from Sataya Resort, Thank you for choosing Sataya Resort, for your recent visit to Marsa Alam. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit.… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewOne of the best places I ever stayed in Wonderful views and exceptional snorkeling area. The food, the sea and all the team working there starts from reception team, housekeeping, food and animation team. It is really a friendly place. Kids area is really great also for the kids. Overall exceptional
The water on the beach is till the reef till noon time and it is very hard to enjoy it with kids at this time. Beach and pool beds are not sufficient while the hotel is full or a lot of guests and need to speak to the pool guard or beach personals to get one. Mosquitoes in open areas are painful but inside rooms no issues.
Dear Mr. Mahmoud, Warm greetings from Sataya Resort, On behalf of Sataya Resort Management and Team, please allow us to express our sincerest appreciation for the amazing comments you mentioned. With great pleasure, we aim to guarantee our valued guests a feeling of being home while away from home, and your comments have given us more satisfaction than what you have experienced during your stay here at Sataya Resort. As such, we will strive to provide our guests with even better hospitality service not only to meet but to surpass their expectations. We wish to thank you for mentioning and appreciating our staff, and our customer service as they were all intended to provide you comfort and an enjoyable stay. Regarding your comments on mosquitos and lack of sunbeds and ,we're actively working on providing new ones and preventative measures against mosquitoes in outdoor areas. We're committed to surpassing the expectations of our valued guests. Once again, thank you very much and we are looking forward to welcoming soon. Thank You, Hotel Management – Sataya Resort
Dear Mr. Mahmoud, Warm greetings from Sataya Resort, On behalf of Sataya Resort Management and Team, please allow us to express our sincerest appreciation for the amazing comments you mentioned. With great pleasure, we aim to guarantee our … Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewI liked The stuff .. the size of the room and the view was awesome.
Didn't like the food was repeated..the honey moon cake and breakfast was very bad, the jacuzzi was very bad to fill and drain
Dear Mohamed, Warm greetings from Sataya Resort,, On behalf of Sataya Resort Management and Team, please allow us to express our sincerest apologies for any inconveniences you might have experienced during your stay with us. We have taken your comments seriously, and please rest assured that we are at all-time taking appropriate measures to address any of our esteemed guests reporting and if your comments were received during your stay directly to any of the hotel management team, we would have directly handled them to your entire satisfaction that is of most importance to us. Once again, we would like to apologize for not fulfilling any of your holiday expectations, and wishing to give us the chance to host your good self again ensuring that all your expectations will be met. Thank You, Hotel Management – Sataya Resort
Dear Mohamed, Warm greetings from Sataya Resort,, On behalf of Sataya Resort Management and Team, please allow us to express our sincerest apologies for any inconveniences you might have experienced during your stay with us. We have taken… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified review- Price for the all inclusive package. - location. - activities at the pool and by the sea cafe.
At the dinning area, i realized that the staff initially are very friendly. Their attitude changes over time of the stay (looks like they were expecting something from me and i failed to meet their expectations so they decided not to waste time with me and the family). Also, there is no consistency for the staff behavior with the guests, looks like they are lacking unified training. Having said that when one of the owners present in the dinning area they all behaved as expected. Gym was not yet ready with no AC yet available at my time of visit. I realized that the gym is outsourced and still new. The food quality is normal but to be honest lot of varieties. For Egyptians, watch out you will treated as tourists and you will be paying in Euros. No advantages for being egyptian in this resort. With no surprises they will be pay the least attention in Safari or snorkeling…etc.
Dear Mr. Ehab, Warm greetings from Sataya Resort,, On behalf of Sataya Resort Management and Team, please allow us to express our sincerest apologies for any inconveniences you might have experienced during your stay with us. We have taken your comments seriously, and please rest assured that we are at all-time taking appropriate measures to address any of our esteemed guests reporting and if your comments were received during your stay directly to any of the hotel management team, we would have directly handled them to your entire satisfaction that is of most importance to us. Once again, we would like to apologize for not fulfilling any of your holiday expectations, and wishing to give us the chance to host your good self again ensuring that all your expectations will be met. Thank You, Hotel Management – Sataya Resort
Dear Mr. Ehab, Warm greetings from Sataya Resort,, On behalf of Sataya Resort Management and Team, please allow us to express our sincerest apologies for any inconveniences you might have experienced during your stay with us. We have taken… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe sea is very good and also the pool is good
The food and the cleaning
Dear Emad, Warm greetings from Sataya Resort! We would like to extend our sincere gratitude for taking the time to share your thoughts about your stay with us. Your feedback is invaluable in helping us improve and enhance your experience on future visits. We're delighted to hear that you thoroughly enjoyed your time at Sataya Resort. Compliments like yours motivate us to strive for excellence in everything we do. Regarding your comments on the food, we're actively working on improving our theme nights and maintaining the highest cleaning standards. We're committed to surpassing the expectations of our valued guests. We hope to have the pleasure of welcoming you back to Sataya Resort soon. Thank you again for your feedback, and we are looking forward to serving you in the future. Best regards, Hotel Management – Sataya Resort
Dear Emad, Warm greetings from Sataya Resort! We would like to extend our sincere gratitude for taking the time to share your thoughts about your stay with us. Your feedback is invaluable in helping us improve and enhance your experience on… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe property is very diverse and people spread nicely so it’s never to crowded in one place. There is an aquapark, several pools (adults-only, relax pools, animated pools), the beautiful beach. Also the greenery is meticulously kept in place.
Dear Ariana, Warm greetings from Sataya Resort, Thank you for choosing Sataya Resort for your recent visit to Marsa Alam. I would like to sincerely thank you for sharing your feedback with us and letting us know about your recent visit. To receive such praise from our guests is very gratifying, and knowing that you enjoyed the facilities and services. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. We hope that we will have the opportunity once again to serve your good self very soon. Thank you, Hotel Management – Sataya Resort
Dear Ariana, Warm greetings from Sataya Resort, Thank you for choosing Sataya Resort for your recent visit to Marsa Alam. I would like to sincerely thank you for sharing your feedback with us and letting us know about your recent visit. To … Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewClean environment and kind staff
Nothing
Dear Martin, Warm greetings from Sataya Resort, Thank you for choosing Sataya Resort for your recent visit to Marsa Alam. I would like to sincerely thank you for sharing your feedback with us and letting us know about your recent visit. To receive such praise from our guests is very gratifying, and knowing that you enjoyed the facilities and services. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. I do hope that we will have the opportunity once again to serve your good self very soon. Thank you, Hotel Management – Sataya Resort
Dear Martin, Warm greetings from Sataya Resort, Thank you for choosing Sataya Resort for your recent visit to Marsa Alam. I would like to sincerely thank you for sharing your feedback with us and letting us know about your recent visit. To … Show more