Reviews of Royal Maxim Palace Kempinski Cairo 5 stars
First Settlement, Eastern Ring Road, New Cairo City, 11477 Cairo, Egypt
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe clean rooms
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewSpacious room with direct access to the pool. Good breakfast. Nice Italian food at Luca’s restaurant. Clean, tidy and safe kids area with lots of activities. Friendly staff. Complementary extra bed for kids. Free water bottles on the pool.
The AC wall controller was a bit complicated and it took me a while to figure out how it works.
Dear Mr. Mohamed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. We have also noted your kind valuable comment and please accept our sincere apologies for any inconvenience this might have caused. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Philippe H. Charraudeau General Manager
Dear Mr. Mohamed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in June 2025
Verified reviewVery contempary hotel, with amazing staff. My daughter left her teddy bear at the hotel and was in distress over it (couldnt sleep without it) Mr Mohamed Saber from the conceige team arranged for it to be sent by courier to us in Qatar which was an incredible touch.
Dear Mr. Gyan, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Philippe H. Charraudeau General Manager
Dear Mr. Gyan, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectat… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewNijar and Eman the Ladies in Red were so thoughtful, kind, friendly and they treated me beautifully. They both went above and beyond for me in extending my booking till 2pm, taking me to a beautiful spa where I relaxed for hours and I also read there a lovely book about Arabian Horses in Egypt 🐎 ♥️, they ordered a quality chocolates and fruit into my room as a surprise and were treating me as their family. The stunning flowers arrangements, breathtaking art throughout the hotel, the beautifully played piano music, excellent food and most of all the kindest staff made my stay super special♥️. The staff during my breakfast and dinner were excellent, they paid so much attention to me and offered me their best treats. The chef who made the pizza for dinner, that was certainly the best pizza I ever had, too delicious, Italians can learn from him 😆. The 🇪🇬Egyptian owner is an amazing business man who brings the top notch experiences to his guests, I felt like a princess in his hotel in every single way. It really felt like living in a beautiful palace not in a hotel. The views from the outdoor swimming pools were incredible and I couldn't stop admiring all the stunning paintings inside of the hotel. The cleaning lady was so sweet and hardworking and paid attention to every single detail. The guests were super friendly and kind too. It was very painful checking out though 😆, of course I wanted to stay so much longer. Thank you so much to everyone for making my stay so wonderful 🇪🇬♥️♥️♥️ Best wishes, Henrieta
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe place is classy and distinctive
The room is big and the swimming pool is nice.
Dear Ms. Azza, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Philippe H. Charraudeau
Dear Ms. Azza, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It i… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe best hospitality ever The staff are all exceptional very helpful and they offer their help even without me asking I really enjoyed the pool The breakfast was amazing Room service was great though expensive The housekeeping were very welcoming The reception answered the phone very quickly The room was nice and spacious
It is expensive
Dear Ms. Bassant, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Philippe H. Charraudeau
Dear Ms. Bassant, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. I… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewfriendly staff
privacy
Dear Mr. Turki, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow me to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will take all the necessary measures, to improve the overall quality of our facilities and services, to ensure that we meet and exceed our valued guests' expectations. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Philippe H. Charraudeau General Manager
Dear Mr. Turki, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow me to thank you for your detailed feedback and to unreservedly… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewExcellent
Cleanliness
Dear Mr. Sherif, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Philippe H. Charraudeau
Dear Mr. Sherif, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It… Show more
Reviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe reception staff were acceptable, the room was the perfect size and comfortable, and it was located ahead of the swimming pool. No complaint, all facilities and room requirements are well provided.
My main complaint is about the breakfast hall and the service team. smiley faces with slow minimum performance. You ask for fried eggs. You will have to wait for ages until provided. You ask for a fork and a knife. They will bring it to you from the nearby table, and most probably it will be used and not clean. Management has to stand behind the service team with more training and professional action.
Dear Mr. Tarek, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. We have also noted your kind valuable comment and please accept our sincere apologies for any inconvenience this may have caused. As a result, let me assure you that we will take all the necessary measures to improve the overall quality of our Food & Beverage service. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Philippe H. Charraudeau General Manager
Dear Mr. Tarek, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. … Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewROOM AND STAFF
PHONE SOUND
Dear Mr. Yazeed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. We have also noted your kind valuable comment and please accept our sincere apologies for any inconvenience this may have caused. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Philippe H. Charraudeau General Manager
Dear Mr. Yazeed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe room was perfect for us as new married couple. Well organized and had everything and clean as well. Breakfast was beyond excellence.
Actually nothing
Dear Ms. Habiba, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Philippe H. Charraudeau General Manager
Dear Ms. Habiba, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewA truly wonderful stay! The hotel was clean, well-maintained, and the staff were incredibly kind and helpful. Highly recommended
Nothing
Dear Ms. Gehad, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Philippe H. Charraudeau General Manager
Dear Ms. Gehad, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It … Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in May 2025
Verified review