Air-conditioning at the room and at the restaurant

You can see the seaview from many places The position of the lobby bar was perfect They have an ATM in the reception The staff was so kind The variety of pools And the man restaurant was perfect I will never forget this vacation

Stayed in June 2025

The Beach- you need to Walk far from the border to swim and to see some fishes.. Food- Always the same. Very western cooking.. Too much quantity.. It would be better less quantity and more quality. Animations- Maybe the dont put a lot of money on That because of the Low season but as I was alone, i must say that i Felt bored on the evening time. A special show Of the Mister of the hotel was the Worth thing Ive Never Seen sorry.. please dont do that again!!

Beautiful Resort Great swimming pool ! All the Staff are very Kind and they do their best to Make sure you having a good time. Special thank to all the cooker cooking on the grill Chiken and pizza under 30°-35°!!

Stayed in June 2025

All was ok

I like everything there start from the stuff and the manager

Stayed in June 2025

A wonderful place with a very kind and welcoming team! Special thanks to Ms. Zeinab, Mr. Mina Napoleon , and Mr. Mohamed Farahat for their exceptional hospitality. The food was absolutely delicious, and my kids truly enjoyed their stay—especially the time spent in the pool. Portel Beach offers a breathtaking sunrise that added a magical touch to our experience.

Stayed in May 2025

The stinginess and lack of courtesy of the wine server at the main restaurant (mohammed ASHRAF) who serves you a glass of wine and tells you that you will just have to come back! so, we order 2 glasses of wine at the same time to make one! completely stupid! Also pay attention to their card system for obtaining beach towels: we take the card from you, we lend you a beach towel, you return the towel but we don't give you the card back and in the end, when you leave, you are ask for the card (which you don't have) otherwise 10€ deduction! scam!

Good place and room confortable. Good food.

Stayed in September 2024

Food could be better, specially the Italian restaurant

I highly recommend the Mongolian restaurant.The staff was very friendly and welcoming

Stayed in August 2024

Location is amazing, staff are very helpful, room has a magnificent view. Very recommended place

Stayed in September 2024

Clean hotel, decent staff,and the marina was marvellous.

Stayed in September 2024

It is good But food is so bad Marina without lifeguard 😌

Stayed in August 2024

The food in the canteen wasn't great, but the BBQ and Mongolian restaurant had delicious food. No proper cocktails - do not expect any real juices in them.

The coral reef was amazing. I was very warmly received and helped by Ahmed Abdel Hamid, who helped me in every way and gave good tips and recommendations, and in general, went an extra mile. I wish all receptionists were like him. The housekeeping guy was very nice too - he made a towel heart for me, although I was staying alone 😅😍 Besides, I found NLT travel company just great - Alex helped me to get to Luxor by booking a tour with an outstanding Egyptologist, whose Italian was next to perfect.

Stayed in August 2024

I like it , Just the need to increase the food varieties

Good hospitality , the staff are friendly and helpful, and the hotel is generally beautiful.

Stayed in July 2024

As an advice, try to have more variety in food especially during lunch. And the quality of patisseries need to be somehow upgraded. The snorkeling area must be bigger, you have all the area needed along the coral reef.

Since we came, a very warm welcome beginning with the reception and going through all members of the hotel. We had an immediate upgrade without even asking for it. The rooms were comfortable, the restaurant was good quality and taste, several pools, with good animation team, especially at night performances. We enjoyed the sandy sea (unfortunately the sea was a little bit too shallow), but this is nature, can't complain.

Stayed in July 2024

Variety of food and the supervisor of restaurant didn't smile infront of guests

Everything except for variety of food

Stayed in May 2024

maintenance need some developments

food was wonderful & variety , beach was so beautiful , room was clean with full amenities , furthermore has a good view, Staff was so friendly

Stayed in May 2024

No internet at room and bad connection of wifi..

Food, beach and snorkeling and atmosphere of the resort. All staffs were kind and friendly but especially thanks to Mohammed. He was super supportive and made our vacation more comfortable and memorable.

Stayed in April 2024

What we don't like was not about the hotel, more about the 90% of guest were there.

Good variety of food at Bf, lunch and dinner. Very friendly, nice and professional Team, ready to help and solve problems.

Stayed in March 2024

Very friendly staff

Stayed in February 2024

The staff were very friendly, especially the staff at the restaurant and the reception

Stayed in November 2023

Drinks, dive center, gym

Location, view, rooms, beach, staff, spa

Stayed in October 2023

Food quality and variety is below average.

The place is nice and cozy. Rooms were lovely. Fast check-in. They gave us the best room in the hotel (at least that is my personal opinion). It was 1st row sea view and next to the pool and the restaurant.

Stayed in August 2023

Outdated air condition devices The beach is too shallow but good for children. Cash payments only as the Hotel is in soft-opening mode.

Free upgrade to a direct seaview suite. Excellent hospitality all over the property. Great food experience Proximity from the main attractions of Marsa Alam Great guided snorkeling experience Exceptional staff member from front desk to housekeeping Nice interactive animation team Quietness and serenity 95% International guests Special thanks to Mr Kamal El Hawary, Mr. Mohammed and Ossama at the FD. Mr. Taha and Mr. Ahmed at the Restaurant Mr.Mustafa at the snorkeling marina. Mr. Ahmed at housekeeping. Mr. Ahmed Ezz and the great chefs they have.

Stayed in July 2023

The constant music by the pool could be lower in volume, or simply turned off.

Ahmed, from the reception, was really helpful, as well as all other staff members.

Stayed in July 2023

Great renovated hotel. The hotel's chef is a real magician, he cooks meat dishes deliciously, and desserts are delicious. Excellent and very tasty dishes. Large rooms, lovely pool and convenient beach.

Stayed in June 2023

The staff is incredibly kind and go above and beyond to ensure your stay is comfortable. Food is very good. I even had car problems during my stay and the staff were instrumental in helping me during this challenge.

Stayed in June 2023