Our stay at the hotel was overshadowed by very disappointing staff behavior. Instead of creating a welcoming environment, they acted aggressively when enforcing new rules. At one point, a staff member pulled one of our children out of the sea just to demand a room number, which was completely inappropriate and distressing. On another occasion, we were stopped in a hostile manner for bringing in a simple food delivery. Throughout the stay, the repeated questioning about our room number was done in a very unfriendly, almost interrogative tone. This approach made us feel more like suspects than guests, and it completely ruined the sense of relaxation we expected.

On the positive side, we truly appreciated the way our concerns were handled once escalated. The manager, Mr. Sayed, took our complaints seriously and acted promptly, ensuring our final day was incident-free and much more comfortable. His professionalism helped restore some trust in the service. In addition, Shahd at the reception deserves special recognition — she welcomed us warmly and facilitated a smooth room change with great courtesy. Her attitude stood in sharp contrast to any other negative experiences, and it made a real difference in how we ended our stay.

Stayed in August 2025

They don't accept bringing food and drinks from outside. We had to argue with them on that but they let us in the end bring light snacks like pizza and sandwiches inside the hotel as an exception. Some of the employees were rude and should treat customers a bit better. Hospitality tries to fix the situation and gave us some complimentary to improve our stay.

Location is great. Beach is private so you will always find a place. Great breakfast directly on the beach. Rooms are clean and cozy. Pool is amazing and not in direct sunlight thanks to the palm trees that give a good mood.

Stayed in August 2025

Breakfast time was a bit crowded

Excellent pool and Beach

Stayed in August 2025

The rooms and furniture needs renovation

The beach and the swimming pool are great. I would like to thank the manger Mr Sayed and Ms Shahd from the reception for their effort to make our visit more pleasant.

Stayed in August 2025

- Maintenance team need to be more faster I faced a small problem in AC ""Solved but take some time" - No supplies beside the Facial wash basin - Water supplies to the rooms is limited 2 small bottles only and any additional need to request it . - - Parking is little tight and no car awning.

Nice location, staff friendly specially Mr.Khaled in the reception and a professional girl who showed us our rooms and the facilities but no remember her name , like swimming pool and the green areas and beach is clean.

Stayed in August 2025

Room size

Stayed in August 2025

The room was a bit small, and some of the appliances, like the TV and kettle, felt outdated and could use an upgrade. The Wi-Fi signal inside the room was also quite weak

I really appreciated how the staff took customer concerns seriously and made an effort to resolve any issues. The food at the restaurant was delicious, the pool was excellent, and the beach was clean. The service was very good overall. It’s a calm and relaxing place, and the location is perfect. Special thanks for Heba/room service.

Stayed in August 2025

Breakfast is poor with hygiene is zero even after complain nothing changed

The location, housekeeping and cleaning, reception is perfect.

Stayed in August 2025

When we first arrived at the hotel while checking in, MR. Marwan he gave us a smaller room than we have reserved at Booking, Com. when i tried to clarify this issue, he said that the reserved room on booking.com doesn't exist and the photos for the room on the website is totally wrong. i really doubted what he is saying, so i asked again in the other shift at about 7 pm, MR. Mohamed Mostafa was at the reception at this time, surprisingly he transferred me to the original room that i exactly reserved on Booking that MR, Marwan claimed that it didn't exist. Mr. Abd El Moteleb helped be to transfer to the other room and offered his help along my whole stay in the hotel finally, i don't know the reason behind such misunderstanding with Mr. Marwan but it really gave me a bad experience

overall, the place is amazing, clean, organized and peaceful. regarding the room, it was nice and clean, the hotel location is perfect and the breakfast was good with moderate variety

Stayed in July 2025

Cats are annoying, hard to enjoy your meal on swimming pool or restaurant.

Family friendly accommodation, classic style and decent

Stayed in July 2025

Breakfast quality is average No half board option Parking is tight

Room is very good Resort location is excellent Beach is excellent Resort is clean and tidy

Stayed in June 2025

The beach Food

Stayed in June 2025

Some furniture need renovation

This is our second time in this hotel. We really enjoyed it The property is great and pool and beach are wonderful. The staff are very friendly and helpful.

Stayed in June 2025

The room needs serious renovation and updates, including in the bathroom.

Great location, next to the beach. good swimming pool just next to the room. Great breakfast served on the beach and the possibility of ordering food at anytime and anywhere within the resort.

Stayed in June 2025

Nothing

All is good

Stayed in June 2025

It’s not equipped for disabled people access to facilities or families with strollers

Very good Beach and staff were helpful and friendly

Stayed in June 2025

Amenities are old and need upgrades. It’s also a bit far from the city if you want to go out and explore Alexandria

It has a private section of the beach and a gorgeous view. Staff are very accommodating. The hotel is a gated compound -so you will be asked to pay a gate fee when you first come but the hotel will give you a passkey once you check-in. It’s a very vibrant neighbourhood especially at night.

Stayed in June 2025

breakfast quantities need enhancement. No ramps for wheel chairs,..this needs addition. However the experience was very nice.

Nice beach ,beautiful decoration ,relaxing vibe Staff are very helpful. Room is clean and quiet.

Stayed in June 2025

Some of the staff kept asking for paying food orders immediately while there was an option to charge expenses to the room. But all went well at the end.

Very nice location, excellent beach, clean and well organised. Staff very helpful. Quality of food is fine.

Stayed in June 2025

We changed the room many times … once because of the bad and dirty mattress then another change as the bathroom was in awful conditions and the many bar was in awful condition … To summarize the first night spent in moving among rooms with our luggage more exhaustion added to our tiredness of arrival …. Hateful situation we never experienced before

Paradise In Beach Resort… has been the best place to spend our vacations… Due thanks to The new manager Mr. Mohammed Azmy for the truly great effort to please us & settle many affairs … We hope the Resort keep its reputation & high classified one as well . The beach was wonderful … the restaurant team under the management of Mr Sameh Mr Ayman was great . Due thanks to Captain Shaimaà for being nice and gorgeous.

Stayed in June 2025

The room , food variety

The staff, the beach, the pool

Stayed in May 2025

Carpets and Cats

The property was in a very nice location, directly by the sea, and had great facilities. The staff was really friendly. Special thanks to the lady at the reception, Hassan, Shaimaa, and Hanan from the staff.

Stayed in May 2025

They don’t have baby high chairs which is basic and essential for any family with little ones below 2 years old. Although the breakfast was intentionally done on the beach side to make scenic, but it is disturbed by small fruit flies in the beach area. It’s not their fault of course but they could help to deter them using some ideas such as big powerful fans. There were small ones and ceiling ones that were not effective.

The rooms were big and clean. The staff were super nice. The pool area including the heated pool were great. The quality of the restaurant was exceptional.

Stayed in May 2025

We had a wonderful stay at this hotel, the staff were incredibly welcoming and helpful. The room has a very comfortable bed and all the amenities I needed. I especially appreciated the attention to the cleanliness throughout the hotel. The location was perfect — close to the beach and everything I wanted to see and do, but still quiet and peaceful at night. The breakfast was delicious with a great variety of options, stunning view of the sea and the service was excellent every morning.

Stayed in May 2025