We booked a Deluxe room with Pyramid views, Balcony and Bath. We were given a room on the 2nd floor with a limited view of the Pyramids and no bath. Was told I would have to pay $100 USD per night for a room with a bath. After a few hours and negotiations that would rival any courtroom we ended up compromising for a better view but still no bath. There was no way they were going to give me the room I had booked. Their tours are overpriced. We booked a camel ride to the Pyramids with entry tickets included. When we arrived at the gates to the Pyramids we were told we had to buy our entry tickets. Made the guide ring the hotel and get a promise we would get a refund for our tickets before buying them. Took 2 trips to the desk to get the money back. Paid for transfer to the airport on the last day, half way to the airport was told we would have to pay an extra $15 USD because "the girl" had not charged us right. Most of the staff were very nice

Views of the Pyramids was great.

Stayed in May 2025

Just needed some minor maintenance to be performed.

Very friendly staff, great location

Stayed in June 2025

I booked a room with a big bed and ended up with a a room with double beds

Stayed in March 2025

The locations and the view for pyramids is so great.

Stayed in May 2025

Except the Breakfast, which was not good n fresh. The crockery was old and stained. Need to be improved.

All was good and only basic facilities were provided.

Stayed in May 2025

Food. They should focus more with international food more than local food.

Location and price

Stayed in April 2025

Property facilities were fine for what we needed and staff were very nice to us, but it was located in the back of a dodgy alley way and the location was very difficult to find on maps (there was a seperate pin closer to the pyramids which confused on on where it was located), however once we settled in we made it work, meals were cheap but average

Stayed in May 2025

We wrote to the hotel that we will arrive late in the night to check in after 2am, our flight was delayed and we reached the hotel around 3.30- they cancelled our reservation at 3 and the rooms were not cleaned and we had to wait extra time in the morning for the staff to clean 2 rooms for us, terrible.

We always come to this hotel when we are in Cairo, we like the location and food and all.

Stayed in April 2025

A bit hidden in a back alley. WiFi useless.

Clean and fairly recently renovated. Everybody was very welcoming.

Stayed in April 2025

I asked about some Services like Toilet Paper and Bringing it was quite late But I am feeling Happy about my Stay at such an amazing Hotel!

I liked so much the Room's View which overlooking the Garden,the view with the dramatic landscape is incredible!

Stayed in February 2025

The breakfast didn't have options to our liking. The showers were dirty and didn't drain very well. We were surprised at the entrance to the hotel, it could be labelled clearer as we arrived at night and it was down a dark alleyway and hard to find.

The views from the roof were amazing, staff was helpful, they were able to organise tours on short notice and were very accommodating.

Stayed in April 2025

King suite is under the roof top where is the breakfest. So at 7 am is too laut...moving chers from above, you have a feeling that this is in your room, so laut was it. No espreso. We were 4 people, they put two towels.

View of the pyramides. Breakfest was okey.

Stayed in April 2025

It was ok but the worst customer service so far. I wouldn’t recommend this hotel. Looks completely different in real life than on the pictures first of all. Second of all it was stated on booking that they have hot tub. When we asked they didn’t even know what is a hot tub. Wifi is super bad shower running out of hot water after one person. Etc.. anyway I don’t recommend it.

Stayed in March 2025

The initial room we got at check-in was not cleaned - there were stains on the bed linen however the staff were quick to act and moved us to another room

The view from the hotel was exceptional

Stayed in March 2025

Bathroom needs to be updated other than that everything was up to standards

The staff was very friendly and accommodating to all my needs. Great location, not too far from the Pyramids.

Stayed in March 2025

No Muslim shower. Relatively new so no proper trained staff at the reception yet.

Good clean food and restaurant , 24/7 check in. Comfortable rooms.

Stayed in February 2025

The cleanliness was quite poor in the room, shower blocked and the staff weren’t very helpful or friendly

Good view and a great breakfast included in the price. You also received two free bottles of water each day.

Stayed in February 2025

Wifi signals was very bad, thin walls so you will hear people walking and talking in the corridor.

Location and view

Stayed in December 2024

Views from the rooftop restaurant/bar. Close to the pyramids in walking distance. Very comfortable beds and clean. Staff always smiling and very helpful. Lovely breakfast on the roof with views of the pyramids.

Stayed in February 2025

Good view of Pyramid on the roof top.

Stayed in January 2025

The area is not great and for us pampered Europeans it may seem a bit overwhelming but we had no problems and had nothing but help from the staff. I would utilise Uber more though as the drivers were fantastic

It is in a great position for the Pyramids. The staff are really helpful and the food was good. The rooftop bar is fantastic and arguably one of the best around! Should be full each night!

Stayed in February 2025

The staff was amazing, the view on the pyramids while taking your egyptian breakfast was worth the money

Stayed in February 2025

Breakfast was a bit naff, but you get what you pay for. The hotel was incredibly difficult to find and the location in Booking.com sent me to a completely random place. Upon arrival, a member of staff escorted me to my room and immediately held his hand out. I soon realised this is the way in Egypt. The hotel was poorly soundproofed, there was a lot of noise and being directly underneath the restaurant, I was woken by the sounds of chairs scraping.

Great value for money, superb location. Staff are very friendly and helpful. Opening the curtains in the morning and getting a direct view of the pyramids was a treat, as was the view from the terrace on the fifty floor.

Stayed in February 2025

I missed the breakfast in the morning because they did not clearly communicate the hours.

NO breakfast as I dint know it needed earlier that they told me

Stayed in December 2024