It was the perfect place for an exceptional family vacation. The rooms, food, pool area—everything was outstanding. A special thanks to Yasser from housekeeping, who went above and beyond by noticing my daughter’s note requesting a towel shaped like a goose. Not only did he understand the message, but he fulfilled it so beautifully. His thoughtful gesture truly made our day

Stayed in August 2025

1- I hope that there was a marine to enjoy snorkeling 2- There should be at least one drink available at dinner in half board Except those two points every thing was great

Every thing was great except 2 points

Stayed in August 2025

The bed sheets were never fitted to the size of the bed, always loos . The furniture in the room is the same not rejuvenated since i last visited in 2005 . The hotel premesis is too big need to have more golf cars to help guests reach wherever they want . The main pool is not that good. it's only 1 meter depth and was always crowded .

The lagoons and the sea access The pool at cluster 7 was nice Balcony and Room view

Stayed in August 2025

Staff are super friendly

Stayed in August 2025

Location, views, size of the rooms,

Stayed in July 2025

Cleanliness and hygiene Room mugs are washed in the bathrooms Not sanitary at all

Location and staff

Stayed in August 2025

An exceptional vacation with my family, everybody was happy and enjoying the saty

Stayed in July 2025

more kids are noisy

Staff are very helpful and kind, location is very good, facilities are great, especially the lagoon. Room has very nice view on the sea and Lagoon.

Stayed in August 2025

Old furniture

Closeness to the sea

Stayed in July 2025

The beach is very shallow and not sandy

The food is nice, location is super and friendly stuff

Stayed in July 2025

The dinner buffet at peak times is chaotic and is not as good as the outstanding breakfast. Do consider not choosing the half board option and going instead to the great restaurants in downtown or at the Marinas. If you choose the half board option, avoid going dining after 8pm and if possible go as soon as the buffet opens at 7pm. At peak time you will find unaccompanied children running everywhere (even in scooters) and other guests skipping lines or being rude, forcing you to be blunt in order not to be run over by them. You may also have to wait outside when the hotel is running in full capacity. At breakfast time, we went quite early (8.30 am) because we suspected that later it might have been as chaotic as the dinner buffet. About the dinner, it is also quite upsetting that it doesn’t include at least one soft drink. You only get a small bottle of water per 2 people for free, and everything on top is to be charged. In a country where the can of soft drinks costs 30 dollar cents or less if you buy them by the bulk, it’s quite unexplainable that you have to pay around 3 dollars each in a half board option. The people selling tours or diving trips on the beach were quite a pain in the neck and when you told them that you weren’t interested in engaging in business or conversation, they insisted in a rather rude and gaslighting manner.

On checking in, we were offered a complimentary upgrade to a deluxe suite by the kind staff at the reception. The room was huge, with a living room, a closet and dressing room, an enormous toilet, a king size bed and all sorts of amenities. You get a decent (but not sufficient) amount of drinking water for free. There was even a popcorn maker! The deck had a view to the east, overlooking the lagoon and the sea. It was also very close to the beaches (on the sea and on the lagoon). The complimentary upgrade also enhanced our experience, as the suite was a bit off the track, in a very quiet spot. All the staff was kind, especially the waiters at the dining room. The breakfast buffet was very nice: it has probably the best viennoiserie and pastries in all the hotels I’ve been to in Egypt. Coffee is not instant, but instead made from freshly ground beans, which is a huge difference from other similar options on the Red Sea. The hotel is located in a prime location, in one of the connecting points between the lagoon and the sea, and five minutes away in the public tuk tuks from downtown (there is a flat rate of 50 Egp (one dollar) to every place in Gouna.

Stayed in July 2025

The room area is a bit small

Yes it was great

Stayed in July 2025

Nice room, large bathroom, good airconditioning.

Stayed in June 2025

The staff during check-in was unprofessional.

The food Cleaning Facilities

Stayed in June 2025

I really like the place and sometimes stay there for a long time. This visit led to significant changes. The room in cluster 5 with a view of the sea needs to be fixed up, especially the furniture and the electricity. If you don't tip a lot, you won't get any of the normal services. Additionally, the room lacks almost all the amenities typically expected in a five-star hotel (perhaps only acceptable for Egyptians), and it is not even clean enough to meet those standards. Despite our request for a quiet spot, the resort became loud and crowded. The restaurants and pools make too much noise. I hope that the people in charge see our criticism as helpful suggestions for a place that I want to visit again and again.

The location.

Stayed in June 2025

Nothing specific. maybe they can increase golf cars and shuttle as the resort is quite large.

I like the hotel facilities, cleanliness, location the most. Staff is helpful, Food is very good but could be better.

Stayed in June 2025

Gorgeous views. Extremely clean and comfort rooms. The pool side and beach are connecting. Secluded beach with aqua waters.

Stayed in June 2025

not having as a breakfast quality was accepted but the problem that it was located in one hole which makes the atmosphere noisy and so cruod ..we suggest that they find and use a seconed one beside the exsisting ones

staff was very helpfull and the location too

Stayed in June 2025

Not enough activities for kids, and the beach area and beach entrance were below average.

Food was of an excellent quality and taste. Excellent cleanness level and staff were amazing and helpful. It is worthy to note that we enjoyed our 5 days stay during the most crowded season during Eid Al-Adha holidays.

Stayed in June 2025

The staff should be more professional.. the pool bar should not allow kids at it, especially there is a 2 pools for kids

Everything was lovely .. the pool was amazing

Stayed in May 2025

-Water pressure in room is very weak -Room fridge is not working -No transparency about prices: dinner price in room card is different from what restaurant actually charge (double the price!!) - On beach: staff interrupt guests although putting the “don’t disturb” sign!! - Waiters in the restaurant are very loudly

- Location is amazing, resort got direct access to beach - Lagoons and pools - Breakfast buffet got lots of varieties - Room service is fast

Stayed in June 2025

Nothing

Spacious rooms, great view of beach

Stayed in May 2025

Maybe need some renewal

Location Breakfast Pool

Stayed in May 2025

Ripped off first night in the hotel shop. We were on a bed and breakfast rate and asked for the breakfast to be delivered to our room at what we knew was an extra cost. However at the end of our stay we found ourselves paying for breakfast for a second time as well as delivery. We were given a very minimal discount and a very unfriendly interaction with the Manager.

Very friendly staff, and facilities were great.

Stayed in April 2025