Reviews of Makai BY Dhara Hotels 5 stars
Seashore Hyde Park, 5005101 Marsa Matruh, Egypt
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation, staff, facility
The restaurant food and service was bad
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewI had a wonderful stay at this Makai. The people are truly great and cheerful, which made the atmosphere very welcoming. A special mention goes to the reception team—they were especially friendly, professional, and always ready to help with a smile. Their positive energy really set the tone for my entire visit. Highly recommended for anyone who values excellent service and warm hospitality!
nothing all was perfect
Dear Mr Mohamed Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Mr Mohamed Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for anoth… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewMakai is a beach resort hotel, and as such the beach was actually really nice. It's not busy, the water is a gorgeous blue color, and there's plenty of umbrellas to sit/lie down at on the beach. There is also a lovely pool, with a similarly nice seating. There is staff on hand to bring you food and drinks that you can order.
Unfortunately, while the beach and pool were nice, the rest of the experience was bad. Firstly, after the first night, a terrible smell started coming form our bathroom. We promptly reported this to the hotel, and they sent an employee to fix the problem. This fixed it for some time, but it came back soon after. When we reported it again, they again sent an employee to fix it. At this point we realized the employee isn't really doing much, he's just dumping a bunch of soap down the drain so it smells better temporarily. This repeated another 2 times (4 times total), and the smell did not leave our room for the entirety of the 3 night stay for us. This is unacceptable for a 5-star resort at this price point, and we should have immediately been moved to another vacant room. The next big problem was the towels we were provided for the pool and the beach. These were dirty and stained, again unacceptable for a 5-star experience. At some point I went with the staff to the towel room, and we went through 5 towels together, each one dirty before a settled for the least stained option. Not a good experience. There were other, less big issues: - There is still construction around, and the path to the resort is hidden through a literal construction site. This makes it difficult to exit the hotel to go get food for instance. - The food available on-site is mediocre, and slow. They take 50mins to prepare your food, cancel orders randomly, charge a fixed service fee of 12% even though the service isn't good. But they run a monopoly. The free breakfast comes with cold bread and many annoying flies. - This is a matter of preference, but for me the place was a bit too empty. I don't want an overcrowded beach, but having only 1 or 2 other people is also a little sad for me. But the beach experience was still very very good. Finally, we were offered some compensation for the bad experience, but this also ended up being a very slow problem with many hurdles.
Dear Mr Ahmed Thank you for taking the time to share your feedback. At Makai by Dhara Hotels, we value every guest’s perspective, and your comments have been shared with our team for review and action. Delivering a seamless experience that reflects the essence of Dhara Hospitality remains our top priority, and we hope to have the opportunity to welcome you again for a stay that better reflects our standards. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Mr Ahmed Thank you for taking the time to share your feedback. At Makai by Dhara Hotels, we value every guest’s perspective, and your comments have been shared with our team for review and action. Delivering a seamless experience th… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewStaff are young and friendly
Too far in a desert location workers are building still the hotel the cabins far from beach
Dear Mr Mosab Thank you for taking the time to share your feedback. At Makai by Dhara Hotels, we value every guest’s perspective, and your comments have been shared with our team for review and action. Delivering a seamless experience that reflects the essence of Dhara Hospitality remains our top priority, and we hope to have the opportunity to welcome you again for a stay that better reflects our standards. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Mr Mosab Thank you for taking the time to share your feedback. At Makai by Dhara Hotels, we value every guest’s perspective, and your comments have been shared with our team for review and action. Delivering a seamless experience tha… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe most professional and qualified management darah team General manager /Aya is really qualified as know how to made accommodation for guest interesting and how to made guest satisfied Reception team / korolos and luchia are most welcoming and professional
Very nice and near to beach ,swimming pool and restaurant
Dear MR. AHMED , Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear MR. AHMED , Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for anothe… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAmazing place, staff are extremely friendly & helpful especially Aya (GM I guess) and Kirollos. Also Ritsa is about 3 min driving - great food spots & kids activities. Would definitely come again!
Dear Mr Omar Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Mr Omar Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another s… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewI had a very pleasant time in makai , everything is new and neat, nice pool ,nice clean beach and the staff is unbelievably helpful especially nervana , aya and serag
Dear Mr. Mahmoud, Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Mr. Mahmoud, Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for anothe… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewWe stayed here for 2 nights around our wedding, and it was truly special. On the first night we had two separate rooms, and on the second night, after the wedding, we moved into the same room. The staff were extremely understanding and accommodating of our situation, which meant a lot to us during such an important time. The place itself is beautiful, comfortable, and well-kept, but what really stood out was the kindness and helpfulness of the team. They went above and beyond to make our stay smooth and memorable. We’ll always remember this stay fondly, and we highly recommend this place to couples looking for comfort and thoughtful service.
Dear Mr. Moataz, Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Mr. Moataz, Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery organized and modern buildings and structures
Nothing
Dear Ms. Basma, Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Ms. Basma, Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewEverything is very good
Dear Akbermet, Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Akbermet, Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another s… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewthe cabana js super clean and suitable size with a beautiful sea view balcony and roof like the idea that they also have a pool as well so you can have diff options. staff are so friendly and helpful
Nothing
Dear Ms. Hania Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Ms. Hania Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another s… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewCozy, clean, and relaxing
The breakfast is limited, bur I understand that it’s not the hotel restaurant.
Dear Mr. Muhamed Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Mr. Muhamed Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewExceptional staff and hospitality is unbeatable. Cleanliness and quality service. Only 10s
Nothing I didn’t like
Dear Mr. Ahmed Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Mr. Ahmed Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another s… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewExcellent staff , attentive to all needs , positive attitude Beautiful beach., clean and calm .
Hopefully in the near future there should be more food variety
Dear Mr. Mohamed Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Mr. Mohamed Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe location , the sea & the clean air
The hotel was a construction site noise day & night workers building something wandering around no privacy. Only 1 cafe not enclosed no AC & flies are every where over the food & inside the rooms. Main access road & drop off were under construction. My car got covered with construction dust all the time so our clothes as well. My wife expensive sun glasses fendi usd 500 price was stolen while we swam in the pool. No cctv cameras operating in this area & no security looking after our belongings The pool was not clean & I picked up ear infection. This was frustrating. Nearest shopping was like 30 km away & so is the gas station I had to drive on flat tyre to get there. No facilities at all in the hotel. If you wish to eat in your room to enjoy ac & avoid flies the meal price is 1.5 what you get in the open cafe called tant. I could not park my car in front of my room while other guest were allowed to do so , no execuse given when I complained that all guests should be treated equalky.
Dear Mr. Sherif Thank you for taking the time to share your feedback. At Makai by Dhara Hotels, we value every guest’s perspective, and your comments have been shared with our team for review and action. Delivering a seamless experience that reflects the essence of Dhara Hospitality remains our top priority, and we hope to have the opportunity to welcome you again for a stay that better reflects our standards. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Mr. Sherif Thank you for taking the time to share your feedback. At Makai by Dhara Hotels, we value every guest’s perspective, and your comments have been shared with our team for review and action. Delivering a seamless experience t… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThey are not ready to operate properly , don’t go there, it’s not value for money.
Dear Ms. Nayera Thank you for taking the time to share your feedback. At Makai by Dhara Hotels, we value every guest’s perspective, and your comments have been shared with our team for review and action. Delivering a seamless experience that reflects the essence of Dhara Hospitality remains our top priority, and we hope to have the opportunity to welcome you again for a stay that better reflects our standards. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Ms. Nayera Thank you for taking the time to share your feedback. At Makai by Dhara Hotels, we value every guest’s perspective, and your comments have been shared with our team for review and action. Delivering a seamless experience t… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIt was a very wonderful stay, a lovely experience, and an extremely hospitable staff. It was the perfect ending for our time in Egypt North Coast 🙏🏻👍
Dear Mr. Abdullah Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Mr. Abdullah Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for anoth… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe location and the staff was very helpful
Nothing
Dear Mr. Ayman Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Mr. Ayman Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewFor those who appreciate serenity and privacy. Everything is spotless, and the staff are exceptionally friendly.
Dear Mr. Moataz Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for another serene escape. Warm regards, Aya Haddad Director of Sales Dhara Hotels
Dear Mr. Moataz Thank you for your lovely review. We’re so glad you enjoyed the charm of the sea, the distinctive design of Makai, and the heartfelt service that reflects Dhara Hospitality. We look forward to welcoming you back for anothe… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified review