The restaurant food and service was bad

Location, staff, facility

Stayed in August 2025

nothing all was perfect

I had a wonderful stay at this Makai. The people are truly great and cheerful, which made the atmosphere very welcoming. A special mention goes to the reception team—they were especially friendly, professional, and always ready to help with a smile. Their positive energy really set the tone for my entire visit. Highly recommended for anyone who values excellent service and warm hospitality!

Stayed in August 2025

Very nice and near to beach ,swimming pool and restaurant

The most professional and qualified management darah team General manager /Aya is really qualified as know how to made accommodation for guest interesting and how to made guest satisfied Reception team / korolos and luchia are most welcoming and professional

Stayed in August 2025

Amazing place, staff are extremely friendly & helpful especially Aya (GM I guess) and Kirollos. Also Ritsa is about 3 min driving - great food spots & kids activities. Would definitely come again!

Stayed in August 2025

I had a very pleasant time in makai , everything is new and neat, nice pool ,nice clean beach and the staff is unbelievably helpful especially nervana , aya and serag

Stayed in August 2025

We stayed here for 2 nights around our wedding, and it was truly special. On the first night we had two separate rooms, and on the second night, after the wedding, we moved into the same room. The staff were extremely understanding and accommodating of our situation, which meant a lot to us during such an important time. The place itself is beautiful, comfortable, and well-kept, but what really stood out was the kindness and helpfulness of the team. They went above and beyond to make our stay smooth and memorable. We’ll always remember this stay fondly, and we highly recommend this place to couples looking for comfort and thoughtful service.

Stayed in July 2025

Nothing

Very organized and modern buildings and structures

Stayed in August 2025

Everything is very good

Stayed in August 2025

Nothing

the cabana js super clean and suitable size with a beautiful sea view balcony and roof like the idea that they also have a pool as well so you can have diff options. staff are so friendly and helpful

Stayed in August 2025

The breakfast is limited, bur I understand that it’s not the hotel restaurant.

Cozy, clean, and relaxing

Stayed in August 2025

Nothing I didn’t like

Exceptional staff and hospitality is unbeatable. Cleanliness and quality service. Only 10s

Stayed in August 2025

Hopefully in the near future there should be more food variety

Excellent staff , attentive to all needs , positive attitude Beautiful beach., clean and calm .

Stayed in August 2025

It was a very wonderful stay, a lovely experience, and an extremely hospitable staff. It was the perfect ending for our time in Egypt North Coast 🙏🏻👍

Stayed in July 2025

Nothing

The location and the staff was very helpful

Stayed in July 2025

For those who appreciate serenity and privacy. Everything is spotless, and the staff are exceptionally friendly.

Stayed in July 2025

We had a wonderful stay at Makai! The cabanas are literally right by the beach, giving you direct access to the stunning North Coast sea. The atmosphere is incredibly peaceful and relaxing — far from the crowded and noisy areas of the North Coast. If you’re looking to unwind and disconnect while still enjoying the beauty of the region, this is the place for you. The staff were absolutely amazing — warm, helpful, and always smiling. A special thank you to Aya, Nervana, and Kurolos for making our stay feel like home. Their hospitality truly made a difference. Highly recommend for anyone looking for a quiet escape without compromising on the beachfront experience

Stayed in July 2025

Unbelievable level of details to satisfy the guest! Dhara group really I trust all your hotels in Aswan and Sahel given your great hospitality

Stayed in July 2025

One of the first inconveniences encountered was the absence of clear signposts on the surrounding roads, making the hotel difficult to locate for first-time visitors. Improved external signage would greatly enhance accessibility. The hotel features only one swimming pool, which is relatively small and not particularly suitable for children or inexperienced swimmers. For a resort-style property, this limitation is quite noticeable and disappointing. There is only one restaurant on-site, and the variety of dishes is extremely limited, particularly for guests staying several days. Menu diversity is lacking, which detracts from the overall culinary experience. Breakfast was especially underwhelming. There were no fruits, croissants, or any fresh pastries typically expected at even mid-tier establishments. This needs immediate reconsideration to meet basic guest expectations. The extra beds provided resembled outdated hospital cots, both in appearance and comfort level. This was particularly disappointing for families or groups needing additional sleeping arrangements.

I recently spent four days at this hotel in one of their junior suites. The experience was generally pleasant in some aspects, though a few shortcomings impacted the overall impression. The hotel boasts a fantastic private beach that is both clean and spacious. The sand is well-maintained, and there are plenty of umbrellas already set up, offering shaded relaxation spots for all guests. This is undoubtedly one of the hotel's strongest assets. The service throughout the stay was consistently warm and professional. The staff were genuinely welcoming and went out of their way to ensure guest comfort. Special appreciation is due to Miss Nervana at the reception desk, whose professionalism and courteous demeanor made check-in and all inquiries seamless and pleasant. The junior suite was fully furnished in a canabas-style aesthetic, giving the room a cozy, natural feel. The suite was clean, and housekeeping maintained high standards throughout the stay. The layout and spacing were generous, contributing to a relaxed atmosphere.

Stayed in July 2025

Nothing

Very friendly staff and excellent location

Stayed in July 2025

Extremely supportive owner

Stayed in June 2025

Unfortunately, while the beach and pool were nice, the rest of the experience was bad. Firstly, after the first night, a terrible smell started coming form our bathroom. We promptly reported this to the hotel, and they sent an employee to fix the problem. This fixed it for some time, but it came back soon after. When we reported it again, they again sent an employee to fix it. At this point we realized the employee isn't really doing much, he's just dumping a bunch of soap down the drain so it smells better temporarily. This repeated another 2 times (4 times total), and the smell did not leave our room for the entirety of the 3 night stay for us. This is unacceptable for a 5-star resort at this price point, and we should have immediately been moved to another vacant room. The next big problem was the towels we were provided for the pool and the beach. These were dirty and stained, again unacceptable for a 5-star experience. At some point I went with the staff to the towel room, and we went through 5 towels together, each one dirty before a settled for the least stained option. Not a good experience. There were other, less big issues: - There is still construction around, and the path to the resort is hidden through a literal construction site. This makes it difficult to exit the hotel to go get food for instance. - The food available on-site is mediocre, and slow. They take 50mins to prepare your food, cancel orders randomly, charge a fixed service fee of 12% even though the service isn't good. But they run a monopoly. The free breakfast comes with cold bread and many annoying flies. - This is a matter of preference, but for me the place was a bit too empty. I don't want an overcrowded beach, but having only 1 or 2 other people is also a little sad for me. But the beach experience was still very very good. Finally, we were offered some compensation for the bad experience, but this also ended up being a very slow problem with many hurdles.

Makai is a beach resort hotel, and as such the beach was actually really nice. It's not busy, the water is a gorgeous blue color, and there's plenty of umbrellas to sit/lie down at on the beach. There is also a lovely pool, with a similarly nice seating. There is staff on hand to bring you food and drinks that you can order.

Stayed in August 2025

Too far in a desert location workers are building still the hotel the cabins far from beach

Staff are young and friendly

Stayed in August 2025

The hotel was a construction site noise day & night workers building something wandering around no privacy. Only 1 cafe not enclosed no AC & flies are every where over the food & inside the rooms. Main access road & drop off were under construction. My car got covered with construction dust all the time so our clothes as well. My wife expensive sun glasses fendi usd 500 price was stolen while we swam in the pool. No cctv cameras operating in this area & no security looking after our belongings The pool was not clean & I picked up ear infection. This was frustrating. Nearest shopping was like 30 km away & so is the gas station I had to drive on flat tyre to get there. No facilities at all in the hotel. If you wish to eat in your room to enjoy ac & avoid flies the meal price is 1.5 what you get in the open cafe called tant. I could not park my car in front of my room while other guest were allowed to do so , no execuse given when I complained that all guests should be treated equalky.

The location , the sea & the clean air

Stayed in August 2025

They are not ready to operate properly , don’t go there, it’s not value for money.

Stayed in August 2025