Reviews of Lazuli Hotel, Marsa Alam 5 stars
45 KM North Marsa Alam Airport, 84721 Quseir, Egypt
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Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewEverything
Nothing
Dear Mr. Salah, Greetings from Lazuli Hotel. The management and team thank you for your positive feedback. We are happy to hear that you liked our hotel facilities so much. Its also great to hear that you were so satisfied with our staff and customer service. We surely hope to welcome you in our hotel again soon! Until then, we wish you just the best. With kind regards, Atef Hassan. Lazuli Management Team
Dear Mr. Salah, Greetings from Lazuli Hotel. The management and team thank you for your positive feedback. We are happy to hear that you liked our hotel facilities so much. Its also great to hear that you were so satisfied with our staff … Show more
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewOne of the best hospitality that I’ve ever seen
Dear Mr. Mohamed, Thank you very much for your nice reply after your stay at our Lazuli Resort. We are pleased to hear that we could exceed your expectations and that you liked our hotel. Guest satisfaction is our number one goal, and there is nothing better than achieving that! Furthermore, we will pass on your compliments to our staff, which is the best motivation we can offer! We hope to welcome you back in the near future and wish you all the best. With kind regards, Atef Hassan. Lazuli Management Team
Dear Mr. Mohamed, Thank you very much for your nice reply after your stay at our Lazuli Resort. We are pleased to hear that we could exceed your expectations and that you liked our hotel. Guest satisfaction is our number one goal, and ther… Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewReally nice design, spacious rooms.
Food is very basic, nothing special. Exactly the same breakfast every single day. Food at the pools are the same every day too, boring: french fries, sausage, pizza.
Dear Mr. Andrea , First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really pleased to hear that you had an enjoyable stay with us and liked our hotel in general. Thank you for not being indifferent and pointing out to us some points that should be improved. Based on what you have written, we definitely draw all the necessary conclusions for ourselves and all your comments had been taken into the highest consideration. We really hope that your vacation in our hotel left you with pleasant moments to remember and you will give us one more chance, and your next visit to us will be filled with exceptional comfort and pleasure from high-quality service! Kindest Regards, Lazuli Hotel Marsa Alam Management & Team
Dear Mr. Andrea , First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really plea… Show more
Reviewed: 11 November 2024 · Stayed in October 2024
Verified reviewVery spacious and clean hotel complex right on the beach. Great reef for snorkeling and diving! Pleasant atmosphere. Most of the staff was friendly and helpful. The kids pool with slides is in a different location than the main pool.
The buffet restaurant could still improve. A few suggestions: - more vegetarian options - a few plants in the outdoor to create a more inviting ambience - automatic door to the outdoor area (this is really a pain point)
Dear Mrs. Karin , First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really pleased to hear that you had an enjoyable stay with us and liked our hotel in general. Thank you for not being indifferent and pointing out to us some points that should be improved. Based on what you have written, we definitely draw all the necessary conclusions for ourselves and all your comments had been taken into the highest consideration. We really hope that your vacation in our hotel left you with pleasant moments to remember and you will give us one more chance, and your next visit to us will be filled with exceptional comfort and pleasure from high-quality service! Kindest Regards, Lazuli Hotel Marsa Alam Management & Team
Dear Mrs. Karin , First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really plea… Show more
Reviewed: 16 October 2024 · Stayed in October 2024
Verified reviewVery nice hotel, new spacious rooms cleanness level is perfect, friendly staff especially in the bars the food is delicious and varied .. we would like to come back again .. highly recommended
The beach
Dear Mr. Mohamed, Thank you very much for your nice reply after your stay at our Lazuli Resort. We are pleased to hear that we could exceed your expectations and that you liked our hotel. Guest satisfaction is our number one goal and there is nothing better than achieving that! Furthermore we will pass on your compliments to our staff, which is the best motivation we can offer! We hope to welcome you back in the nearest future and wishing you all the best. With kind regards, Atef Hassan. Lazuli Management Team
Dear Mr. Mohamed, Thank you very much for your nice reply after your stay at our Lazuli Resort. We are pleased to hear that we could exceed your expectations and that you liked our hotel. Guest satisfaction is our number one goal and there… Show more
Reviewed: 12 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 September 2024 · Stayed in September 2024
Verified reviewFriendly staff. Great view. Reef is excellent and there’s a diving school on site. Towel art is great.
Dear Ms. Tia , Thank you for taking the time to leave feedback about your stay at our hotel. We are sincerely glad that you have only pleasant emotions and memories of staying with us. It is always a great pleasure to read a comment left by our guests because these commentaries help us to improve on the growth and quality of our hotel and our services. We hope to welcome you back to Lazuli Hotel Marsa Alam in the near future. Best regards, Atef Hassan Lazuli Hotel Marsa Alam Management & Team
Dear Ms. Tia , Thank you for taking the time to leave feedback about your stay at our hotel. We are sincerely glad that you have only pleasant emotions and memories of staying with us. It is always a great pleasure to read a comment left by… Show more
Reviewed: 17 July 2024 · Stayed in June 2024
Verified reviewLocation , animation team , life guards team and waiters
Food , bar staff and houskeeping team
Dear Mr. Kreem, First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really pleased to hear that you had an enjoyable stay with us and liked our hotel in general. Thank you for not being indifferent and pointing out to us some points that should be improved. Based on what you have written, we definitely draw all the necessary conclusions for ourselves and all your comments had been taken into the highest consideration. We really hope that your vacation in our hotel left you with pleasant moments to remember and you will give us one more chance, and your next visit to us will be filled with exceptional comfort and pleasure from high-quality service! Kindest Regards, Lazuli Hotel Marsa Alam Management & Team
Dear Mr. Kreem, First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really please… Show more
Reviewed: 12 July 2024 · Stayed in June 2024
Verified reviewFlex and co operating
Wide and very comfortable
Dear Ms. Eman, Greetings from Lazuli Hotel Marsa Alam, We hope that you have arrived home safely!. On behalf of the Management and Team we would like to thank you very much for your kind words and excellent review of our property. We are very pleased to know that we were able to fulfill and exceed your expectations, as it is always a pleasure having you as our guests. It was a pleasure to read that so many of our employees were able to make a positive impact on your holiday. We look forward to seeing you again soon, and until then will remain with sunny greetings With kind regards, Atef Hassan. Lazuli Management Team
Dear Ms. Eman, Greetings from Lazuli Hotel Marsa Alam, We hope that you have arrived home safely!. On behalf of the Management and Team we would like to thank you very much for your kind words and excellent review of our property. We are v… Show more
Reviewed: 22 June 2024 · Stayed in June 2024
Verified reviewReviewed: 22 June 2024 · Stayed in June 2024
Verified reviewReviewed: 19 June 2024 · Stayed in June 2024
Verified reviewHousekeeping isn’t good enough and the view wasn’t like what I booked
Dear Mrs. Donia, First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really pleased to hear that you had an enjoyable stay with us and liked our hotel in general. Thank you for not being indifferent and pointing out to us some points that should be improved. Based on what you have written, we definitely draw all the necessary conclusions for ourselves and all your comments had been taken into the highest consideration. We really hope that your vacation in our hotel left you with pleasant moments to remember and you will give us one more chance, and your next visit to us will be filled with exceptional comfort and pleasure from high-quality service! Kindest Regards, Lazuli Hotel Marsa Alam Management & Team
Dear Mrs. Donia, First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really pleas… Show more
Reviewed: 18 June 2024 · Stayed in June 2024
Verified reviewReviewed: 4 June 2024 · Stayed in June 2024
Verified reviewVery intimate, cozy place. Big rooms.
Not everything was included in the price such as popcorn, ice cream and so on.
Dear Ms. Klaudia, First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really pleased to hear that you had an enjoyable stay with us and liked our hotel in general. Thank you for not being indifferent and pointing out to us some points that should be improved. Based on what you have written, we definitely draw all the necessary conclusions for ourselves and all your comments had been taken into the highest consideration. We really hope that your vacation in our hotel left you with pleasant moments to remember and you will give us one more chance, and your next visit to us will be filled with exceptional comfort and pleasure from high-quality service! Kindest Regards, Lazuli Hotel Marsa Alam Management & Team
Dear Ms. Klaudia, First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really plea… Show more
Reviewed: 6 May 2024 · Stayed in May 2024
Verified reviewLocation, Cleaning, Building design, Room size, baby stroller accessibility for all things, food tasting, Using Egyptian products as much as possible.
Little Food varieties, double standard for Egyptian and Foreign guests, Bad Juices quality.
Dear Mr. Ahmed, First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really pleased to hear that you had an enjoyable stay with us and liked our hotel in general. Thank you for not being indifferent and pointing out to us some points that should be improved. Based on what you have written, we definitely draw all the necessary conclusions for ourselves and all your comments had been taken into the highest consideration. We really hope that your vacation in our hotel left you with pleasant moments to remember and you will give us one more chance, and your next visit to us will be filled with exceptional comfort and pleasure from high-quality service! Kindest Regards, Lazuli Hotel Marsa Alam Management & Team
Dear Mr. Ahmed, First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really please… Show more
Reviewed: 19 April 2024 · Stayed in April 2024
Verified reviewReviewed: 15 April 2024 · Stayed in April 2024
Verified reviewReviewed: 25 February 2024 · Stayed in February 2024
Verified reviewNear my house and everyone knows me
They work in slow motion
Dear Ms. Eman, First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really pleased to hear that you had an enjoyable stay with us and liked our hotel in general. Thank you for not being indifferent and pointing out to us some points that should be improved. Based on what you have written, we definitely draw all the necessary conclusions for ourselves and all your comments had been taken into the highest consideration. We really hope that your vacation in our hotel left you with pleasant moments to remember and you will give us one more chance, and your next visit to us will be filled with exceptional comfort and pleasure from high-quality service! Kindest Regards, Lazuli Hotel Marsa Alam Management & Team
Dear Ms. Eman, First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really pleased… Show more
Reviewed: 17 September 2023 · Stayed in September 2023
Verified reviewBeautiful hotel, very clean (!), great snorkeling and fantastic animation team! Ettu’s aqua gym was legendary ☺️ and Mido’s fire show was amazing
Nothing
Dear Ms. Pavla, May we thank you for taking the time to post these comments on Booking.com An exceptional holiday experience for all of our guests is what we expect from our hotel and all feedback is vital to our constant efforts to improve our service. We are pleased to hear that we could exceed your expectations and that you liked our hotel. Guest satisfaction is our number one goal and there is nothing better than achieving that! We will pass on your compliments to our staff, which is the best motivation we can offer! Lazuli Resort Team is looking forward to welcoming you again and hopes to meet your expectation once again. With kind regards, Atef Hassan. Lazuli Management Team
Dear Ms. Pavla, May we thank you for taking the time to post these comments on Booking.com An exceptional holiday experience for all of our guests is what we expect from our hotel and all feedback is vital to our constant efforts to improve… Show more
Reviewed: 2 September 2023 · Stayed in September 2023
Verified reviewno things
It is one of the worst hotels I have ever booked in. Incompetent staff, especially the reception and food, are also very poor. All meals are bad. There is little provision in everything (tissues, water, food, bad staff, very poor cleanliness). *Summary: The height of randomness, stinginess in everything, and lack of professionalism in dealing * An experience that will never be repeated
Reviewed: 2 September 2023 · Stayed in September 2023
Verified reviewThe service and the staff and the beach with beautiful coral reef and of course the cleanness of the property
The low variety of food
Dear Ms. Salma First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really pleased to hear that you had an enjoyable stay with us and liked our hotel in general. Thank you for not being indifferent and pointing out to us some points that should be improved. Based on what you have written, we definitely draw all the necessary conclusions for ourselves and all your comments had been taken into the highest consideration. We really hope that your vacation in our hotel left you with pleasant moments to remember and you will give us one more chance, and your next visit to us will be filled with exceptional comfort and pleasure from high-quality service! Kindest Regards, Lazuli Hotel Marsa Alam Management & Team
Dear Ms. Salma First of all, we would like to thank you for choosing Lazuli Hotel Marsa Alam for your holiday experience. We also want to thank you for your so detailed feedback, we value the opinion of each of our guests! We really pleased… Show more
Reviewed: 31 August 2023 · Stayed in August 2023
Verified reviewPools, Aqua park, pier, wavy sea, reef, clean room, free parking, evening entertainment was funny
Overall not accurate information on booking.com. Upon check-in front office team informed us that we booked soft all-in while on booking.com there is no option to book soft. After long discussion front office gave us all-in bracelets with excuse of upselling. And this you can feel everywhere in the hotel. On the website is mentioned that the hotel have a free wifi however, upon check-in reception informed us that wifi is extra charge and in the lobby area only. Water bottles against extra charge as well, don’t think that you can enjoy cool water on the beach after nice swim. All inclusive is not all-in, most of the alcoholic drinks are against extra charge. A la Carte is not available for one night stay guests. Variety in the main restaurant is poor but acceptable taste. Half of the channels in my room was not working. Water in the room is one small bottle per day per person only. The beach is rocky and sand is not clean from the stones.
Dear Mr. Ahmed, Thank you for your feedback. We are also grateful to you for your choice to spend your vacation in our hotel and were glad to welcome you here. First of all, I would like to say that it was very sad to read your comments, and we are sincerely sorry for all kind of inconveniences you have experienced during your stay. We sincerely regret that you experienced not positive emotions, but negative ones. Regarding, the type of meals plan (soft all inclusive) and this information was written on the Booking .com but of course you can upgrade it to hard all inclusive. The hotel have free WIFI limited speed but you can buy an access for high speed , concerning the water we provide our guests on daily basis 03 bottles of water 02 small and one big bottles plus to the bars are available all the day , the lobby bar is working 24 hours and the aqua park bar working from 09:00 till the sunset plus to the pool bar working from 09:00 till the end of show time at 22:00 . Regarding the TV channels we would be happy to received this comments during your stay to find a solution for it. Finally , We hope that we will still have the opportunity to welcome you as our guest and present only pleasant memories. Respectfully, Lazuli Hotel Marsa Alam Management & Team
Dear Mr. Ahmed, Thank you for your feedback. We are also grateful to you for your choice to spend your vacation in our hotel and were glad to welcome you here. First of all, I would like to say that it was very sad to read your comments, an… Show more
Reviewed: 4 August 2023 · Stayed in August 2023
Verified reviewReviewed: 18 July 2023 · Stayed in June 2023
Verified review