Nothing

Everything is going well

Stayed in August 2025

Feels a bit like a holiday camp. This may not be everyones cup of tea.

Good variety of food. The beach and reef and good

Stayed in August 2025

Distance in travelling fees is alot specially using hotel transportation to places such as sheraton street the marina and airport cost around £20 one way which is alot.

Everything about the hotel was beautiful the food the staff are all vwry warm coming smiling and friendly.

Stayed in August 2025

The air condition in the reception and restaurant could have been better.

We had an amazing family holiday at Jaz Makadi Star, and everything about our stay was exceptional. The food was delicious with a wide variety to suit all tastes, the cleanliness of the entire hotel was outstanding, and the facilities were top-notch. What truly sets this hotel apart, though, is the incredible staff. Everyone we encountered was friendly, welcoming, and genuinely eager to make our stay enjoyable. A special mention goes to Mina from management, Ahmed and Mahmoud in the restaurant, and Ramadan at the terrace, all of whom went above and beyond every day. The animation team was also fantastic, so friendly, creative, and full of energy, keeping both kids and adults entertained. They always have activities going on during the day and in the evening, which are very engaging. The location of the hotel is ideal as it is a five minute walk to the beach and a seven minute bus ride to the water park. Makadi bay generally is very quiet and relaxing despite there being multiple hotels in the area. We had a truly wonderful time and will definitely be coming back. The biggest asset of this hotel is its team. Their friendliness, warmth, and loyalty are what made this holiday truly memorable

Stayed in August 2025

Nothing

Everything

Stayed in August 2025

Everything

The services and the staff all of them cooperative and kind

Stayed in August 2025

Nothing

Everything was wonderful , one of the best hotels I recommended . staff is friendly and room was amazing .experience will never forget.

Stayed in July 2025

We stayed at Jaz Makadi Star & Spa in July 2025 and had a fantastic experience. The service was excellent—staff were always available and made sure we were happy throughout our stay. Special thanks to the manager, Mani, who made booking an extra night easy and stress-free by handling it directly for us. The food was decent, and we especially enjoyed the cocktail dinner on Monday. Both the pool and rooms were spotless and well-maintained. The animation team—Jade, Ahmed, Bebo, and Big Mido—were super friendly and engaging without being pushy. Overall, we were very happy with our stay and highly recommend this hotel!

Stayed in July 2025

Nothing everything was just perfect

The hotel facilities and staff were super friendly and helpful

Stayed in July 2025

Nothing

Clean, spacious, well maintained

Stayed in July 2025

The staff were friendly, and the food was delicious. Everyone is there to pamper you and make sure that you're having a wonderful time

Stayed in June 2025

This was our second stay at the hotel, and once again, it exceeded our expectations. We’ve stayed in both the Royal Suite and the Family Room, and no matter the room, we always felt the same warmth and genuine hospitality. The food was absolutely amazing — each dish was a delight. A special thanks to Executive Chef Mostafa for his exceptional choices. His menus are not only classy and tasteful, but also reflect a deep attention to detail and a real passion for quality. And of course, the staff were beyond exceptional. Their kindness, professionalism, and care made us feel completely at home. Mr. Mina and the team, Mr. Ashraf and the team , big big thank you 🙏🏻 It’s rare to find a place that consistently makes you feel this welcome. We can’t wait to come back again!

Stayed in June 2025

Everything was just perfect

Hospitality,cleanliness and hotel staff were so kind and helpful especially Mr. Mina.. great appreciation for your efforts And welcoming.

Stayed in June 2025

The gym was abit outdated and hot but had everything we needed

The staff really go above and beyond to make your stay as comfortable as possible. The room was spacious, comfortable and well-equipped with every luxury including fresh beach towels daily, a mini bar and laundry service. Between the buffets 3x times a day, the pool-side bar and the beach bar there was an incredible variety of foods, snacks, and drinks avaliable at all hours of the day. We also loved the entertainment, the spa and the 1 day free entry to the water park with the best water slides we have ever experienced. The resort grounds are beautifully decorated and well kept and add to the experience.

Stayed in May 2025

However, the hotel itself has several downsides. It's very small, with a tiny pool and very limited activities. Many of the photos shown on Booking.com don't actually belong to this hotel but to other hotels in the Makadi group, which was disappointing. The value for money is quite low - the price suggests a much higher standard than what is actually offered. You can get the same services for a much lower price in other hotels. There was nothing particularly special or memorable about the experience. Additionally, I had several questions before my arrival and contacted the hotel, but unfortunately, I only received a response after I had already r ed in.

We had a pleasant stay thanks to the staff, especially Mr. Mina who was extremely friendly and helped us change our room after we complained about the first room’s view. He stayed with us until we were fully satisfied. Mr. Ali was also very kind, and overall the staff were friendly and helpful. The buffet was excellent.

Stayed in April 2025

The beach was not very near it takes 10 minutes walking

Staff are very friendly, helpful and professional

Stayed in April 2025

1. Like the majority of hotels in Egypt, lacking distinctive taste when it comes to European and Asian foods.....eg (no/very little herbs (basil)/garlic/tomato in the lasagne, curry lacking any sort of spice layering or character to distinguish its taste. 2. Rooms quite basic and a little tired in places (cracked tile/s, lack of decor/quality furniture/water damage to doors, to give it its 5-Star rating). 3. No aircon inside at dinner time (evening) until I mentioned it and had it turned on. 4. Only a very small beach allocation for the hotel for seats/sunbathing making it uncomfortable and not private. Limited All Inclusive drinks menu and in room refreshments payable! 5. Poor quality evening entertainment and no stage/limited lighting/effects. Basic for a 5 Star hotel. 6. Spa chargeable (apart from 1st 30 mins) and not available for children. 7. No lift access despite having 3 floors. We were on the 3rd floor with a family of 6 with a pushchair.

Staff extremely attentive/amazing and can't do enough for you (all without expecting a tip)! Food quality in general pretty good with decent variety. Very relaxing/tranquil atmosphere setting. 5 minute walk to nice beach area which facilitates for all hotels in that area. Area is beautiful in its own village setting, feels very safe. Complex well set out and all areas perfectly accessible easily within 1/2 minute walk for all rooms.

Stayed in April 2025

N/A

The staff were amazing—very friendly and accommodating. You truly feel like you're visiting family while on vacation. The food was excellent in both variety and taste. Beach is so nice and sandy. A big thank you to all the hotel leaders; you are doing an outstanding job! Spa was also Amazing, although it was a bit pricey but good.

Stayed in April 2025

Nothing really

We had a wonderful stay! The hospitality was truly exceptional—everyone was so friendly and welcoming, which made us feel right at home. The food was absolutely perfect, delicious and beautifully presented. Everything was just perfect, from the service to the comfort of the hotel. We enjoyed every moment and would definitely come back again. Highly recommended!

Stayed in April 2025

Nothing

This is our first time in the hotel and for sure will not be the last.they were above and beyond to make our visit memorable. From the moment we arrived the staff greeted us which made us very happy and valued. A special shoutout to Mr Ali from the front office team who was incredibly friendly and made everything for us, his attentiveness and friendly demeanor added so much to our experience also his warm welcome and personal touch made us feel right at home from the start. Also special thanks to all the team who helped us and guided us for everything we needed. When we took about food nothing compared to jaz makadi star & spa , I can’t express how amazing and delicious the food was starting from the breakfast which had exceptional variety till the dinner. The staff in the restaurant also made sure that we had everything we needed during our meals. The level of care and hospitality from the entire team is what makes this place stand out. It’s rare to find out such genuine, thoughtful service where you feel like more than just a guest. We can’t wait to return for our next stay. Highly recommended.

Stayed in April 2025

Food was amazing & the staff were very helpful specially the front desk

Stayed in April 2025

The mini clud was a little bit boring, not too much things for the children, my room was not always with hot water, the hairdryer was not working, otherwise it's nice hotel!

I like the food, environment, very polite stuff

Stayed in April 2025

This was our second stay at this hotel, and once again, they went above and beyond to make our visit memorable. From the moment we arrived, the staff greeted us and remembered us from our previous stay which made us feel truly valued. A special shoutout to Mina from the front office team, who was incredibly friendly and took the time to accommodate some requests that we made. His warm welcome and personal touch made us feel right at home from the start. Also, a big thank you to Mohamed in the restaurant team. His service was impeccable, and he always made sure we had everything we needed during our meals. His attentiveness and friendly demeanor added so much to our experience. The level of care and hospitality from the entire team is what makes this place stand out. It’s rare to find such genuine, thoughtful service where you feel like more than just a guest. We can’t wait to return for our next stay. Highly recommended!

Stayed in April 2025

Everything was beautiful,

Stayed in April 2025