Reviews of Jasmine Pyramids Hotel
El zohor st 5 hadyek El Ahram, Giza, 12511 Cairo, Egypt
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewHospitality of the staff starting from Mr Ahmed with his support and help moving to shahd , Jana and khaled all the stuff were marvelous and made our day very nice Thank you guys :)
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe ambiance ⭐️
It doesn’t show the property on the goggle map exactly made us difficult to reach early and when we are trying to call no one is picking up the phone.
Dear Cashmere, Thank you for your thoughtful feedback. We’re truly happy to know that your children felt happy, safe and comfortable during your stay that means the world to us. We're also glad you enjoyed the ambiance of the hotel. We sincerely apologize for the inconvenience you faced with the location on Google Maps and the difficulty reaching us by phone. We’re currently working on updating our map details and improving our response times to better assist our guests in the future. We truly appreciate your comments and hope to welcome you again soon. Best Regards, Shams Elhosseny. Jasmine Pyramids Hotel.
Dear Cashmere, Thank you for your thoughtful feedback. We’re truly happy to know that your children felt happy, safe and comfortable during your stay that means the world to us. We're also glad you enjoyed the ambiance of the hotel. We si… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewBeautiful view from the rooftop. Friendly staff. Perfect for short trip.
No cleaning of the room during our stay.
Dear Guest, Thank you so much for your kind review! We're glad you enjoyed the beautiful rooftop view and found our team friendly. It’s wonderful to know our hotel suited your short trip perfectly. We’re truly sorry to hear that your room wasn’t cleaned during your stay. This is not up to our usual standards, and we will make sure to follow up with our housekeeping team to ensure this doesn’t happen again. We appreciate your feedback and hope to welcome you back for a longer and even better stay next time! Best regards, Shams Elhosseny. Jasmine Pyramids Hotel.
Dear Guest, Thank you so much for your kind review! We're glad you enjoyed the beautiful rooftop view and found our team friendly. It’s wonderful to know our hotel suited your short trip perfectly. We’re truly sorry to hear that your room … Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe location, close to the pyramids and the grand mesuem The staff were very friendly and helpful
Some distance from old cairo
Dear Osa, Thank you so much for your lovely review! We're glad you enjoyed our amazing location near the Pyramids and Grand Egyptian Museum, and that our team made you feel welcome and supported throughout your stay. As for the distance from Old Cairo, we totally understand , but we’re always happy to help arrange transportation or recommend the best routes for exploring the city. We hope to see you again soon for another wonderful visit! 😊 Warm regards, Shams Elhosseny. Jasmine Pyramids Hotel.
Dear Osa, Thank you so much for your lovely review! We're glad you enjoyed our amazing location near the Pyramids and Grand Egyptian Museum, and that our team made you feel welcome and supported throughout your stay. As for the distance fr… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe guy who worked in reception was so kind and helpful.
Room had some smell. Never felt like too clean.
Thank you for taking the time to share your feedback. We're very happy to hear that you found our reception staff kind and helpful — we'll make sure to pass along your kind words. We’re sorry to hear that your room did not fully meet your expectations regarding cleanliness. Your comments are very important to us, and we will address this with our housekeeping team to ensure a better experience for all future guests. We hope to have the opportunity to welcome you again and offer you a more pleasant stay.❤️ Best regards, Shams Elhosseny. Jasmine Pyramids Hotel.
Thank you for taking the time to share your feedback. We're very happy to hear that you found our reception staff kind and helpful — we'll make sure to pass along your kind words. We’re sorry to hear that your room did not fully meet your … Show more
Reviewed: 19 June 2025 · Stayed in March 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewI had a brilliant stay at Jasmine Pyramids Hotel! The location was perfect for my itinerary during the week I was visiting. It was exceptional value for money, and I really felt part of a home, thanks to the enclosed and comfortable arrangement in the compound and the wonderful hospitality of all the staff. During my time at the hotel, I was able to use most of the facilities, including the restaurant for breakfast, rooftop restaurant (Zeeyara Pyramids Elite) for lunch and view of the Pyramids. The lounges inside the swimming pool and hotel reception were also beneficial to my relaxation and watching sport. My superior double room was very clean and comfortable, with a nice view of the Plaza. I enjoyed the breakfast every morning, particularly the fresh omelette made by the chef. The staff were fantastic and very accommodating. By the time I left, I was able to meet most of the staff and understand the lovely, friendly culture of the hotel. Any questions I had the staff were able to help me, working very quickly and efficiently. A special mention firstly to Ahmed, who was there to welcome me to the Hotel at midnight upon my arrival. He made me feel comfortable and relaxed, meaning I settled quickly. Consistently throughout the week, he went above and beyond at any time of the day to make my stay as perfect as possible. Secondly, a special mention to Jana, who also went above and beyond to make my stay as perfect as possible. This included showing me the facilities (including the rooftop restaurant), assisting with queries throughout the week, and reminding me about being ready for breakfast. I will definitely return to the Hotel again, next time using more of the facilities and tours on offer.
A small recommendation: some small logos in front and outside of the hotel for better advertisement. Perhaps some small signs within the Plaza to show where the facilities are as well. Also, information leaflets in the hotel room showing the facilities of Jasmine Pyramids, as well as outside attractions. These are only small recommendations as the staff knew a lot of information already!
Dear Horner, Thank you so much for your kind and detailed feedback. We’re truly delighted to hear that you had such a wonderful stay with us and that our staff, especially Ahmed and Jana, made your experience memorable. We also appreciate your helpful suggestions. they’re noted and will be considered as we continue to improve our services. We look forward to welcoming you back again soon! Best regards, Shams Elhosseny. Jasmine Pyramids Hotel.
Dear Horner, Thank you so much for your kind and detailed feedback. We’re truly delighted to hear that you had such a wonderful stay with us and that our staff, especially Ahmed and Jana, made your experience memorable. We also appreciate … Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewBreakfast was great
Photos of a outside pool but just for decoration, could not be used, but they had a inside pool that was lovely, but booked this hotel thinking I could relax, sunbathe around the pool which wasn’t the case.
Dear Karan, Thank you for your feedback. We’re delighted to hear that you enjoyed the breakfast and found our indoor pool lovely. However, we’re truly sorry for any misunderstanding regarding the outdoor pool. While it is currently used for decoration, we appreciate your point and will make sure to clarify this more clearly in our listings moving forward. We hope to have the opportunity to welcome you again and provide you with a more relaxing experience. Best regards, Shams Elhosseny Jasmine Pyramids Hotel
Dear Karan, Thank you for your feedback. We’re delighted to hear that you enjoyed the breakfast and found our indoor pool lovely. However, we’re truly sorry for any misunderstanding regarding the outdoor pool. While it is currently used fo… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewGreat property! Important to note the outdoor pool is not for use. Food for breakfast was pretty good but didn’t change too much over the course of our stay. The staff were fantastic and helped us get a taxi to Alexandria for a reasonable rate.
Dear Luke, Thank you for taking the time to share your experience with us. We're so glad to hear you enjoyed the property and that our team was able to assist you with transportation to Alexandria at a reasonable rate. Your kind words about our staff mean a lot to us. We appreciate your feedback regarding the breakfast variety and the outdoor pool, and we'll certainly take it into consideration as we continue improving our services and guest experience. We hope to welcome you again in the future! Best regards, Shams Elhosseny. Jasmine Pyramids Hotel.
Dear Luke, Thank you for taking the time to share your experience with us. We're so glad to hear you enjoyed the property and that our team was able to assist you with transportation to Alexandria at a reasonable rate. Your kind words… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewthe staff were very helpful and friendly
Dear Ramy, Thank you for your kind words. We’re happy to hear our staff were helpful and friendly. We look forward to welcoming you again! Best regards, Shams Elhosseny Jasmine Pyramids Hotel.
Reviewed: 8 May 2025 · Stayed in April 2025
Verified reviewI’m unable to give a 10 rating for the hotel because of a very stressful experience upon my arrival. I waited for the scheduled airport transfer for an hour and a half, and in the end, the night receptionist sent me a photo of the wrong person. I got into the car with that person, believing it was the correct driver, but only a few minutes later I received the real driver’s photo. I was in complete panic and fear, not knowing whose car I was in. Eventually, they took me back to the airport, where the actual driver finally picked me up. The whole situation lasted nearly two hours, in the middle of the night, and was very distressing. Of course i needed to pay to the wrong person for the drive also.
Dear Jovana, Thank you for taking the time to share your experience with us. We deeply regret the distressing situation you encountered upon your arrival and sincerely apologize for the miscommunication that led to such a stressful start to your stay. Your safety and comfort are our top priorities, and we fully understand how alarming and inconvenient this experience must have been for you. We are currently investigating this matter with our staff to ensure that such incidents don't happen again in the future. We genuinely appreciate your feedback, as it helps us improve our services. Despite this unfortunate start, we hope the remainder of your stay was pleasant and that you might consider giving us another opportunity to provide you with the seamless experience you deserve. Best Regards, Shams Elhosseny. Jasmine Pyramids Hotel.
Dear Jovana, Thank you for taking the time to share your experience with us. We deeply regret the distressing situation you encountered upon your arrival and sincerely apologize for the miscommunication that led to such a stressful start to… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewClean for Cairo average
Very bad smell in room
Dear Oguzhan, Thank you for your feedback. We’re glad to hear that you found the cleanliness of the room to be acceptable. However, we sincerely apologize for the unpleasant smell you experienced in your room. This is certainly not the standard we aim to provide, and we will investigate the issue to ensure it’s resolved for future guests. We appreciate your understanding and hope to welcome you again soon. Warm regards, Shams Elhosseny Jasmine Pyramids Hotel
Dear Oguzhan, Thank you for your feedback. We’re glad to hear that you found the cleanliness of the room to be acceptable. However, we sincerely apologize for the unpleasant smell you experienced in your room. This is certainly not the sta… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewThe staff is so friendly. The hotel is a perfect location.
Well kept and very clean.
Dear Sir/Madam, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and appreciated our friendly staff, ideal location, and the cleanliness of our hotel. Your feedback means a lot to us and motivates our team to continue delivering excellent service. We hope to welcome you back again soon! Warm regards, Shams elhosseny. Jasmine Pyramids Hotel
Dear Sir/Madam, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and appreciated our friendly staff, ideal location, and the cleanliness of our hotel. Your feedback means a lot to us and mot… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewI liked the staff’s kindness, the proximity to the pyramids of Giza and the price.
- The first room we were given did not meet the expectations of what I booked on Booking (I showed the reception the pictures from the room I had booked on Booking and they changed it); the windows were sealed shut so we could not open the window and the bathroom was old. - The Wi-Fi did not work. - The second room we were given had a broken bed and smelled a lot like detergent, was also a bit noisy. It is a shame that we had these inconveniences because the staff was really kind with us.
Dear Mr.Roberta, Greetings From Jasmine Pyramids Hotel, Thank you for sharing your experience. We are sorry for the issues you faced and want you to know that your comments have been considered seriously,We appreciate your kind words about our staff and we hope to have the opportunity to welcome you again in the future and provide you with a much more pleasant and comfortable stay. Warm regards, Shams elhosseny. Jasmine Pyramids Hotel.
Dear Mr.Roberta, Greetings From Jasmine Pyramids Hotel, Thank you for sharing your experience. We are sorry for the issues you faced and want you to know that your comments have been considered seriously,We appreciate your kind words about … Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewBreakfast was amazing, they even served om ali pudding one morning. The staff were all kind and very helpful. There is a private swimming pool and a roof top restaurant with amazing views of the pyramids. Would definitely stay there again.
Dear Ms. Elena, Greetings From Jasmine Pyramids Hotel, Thank you for your kind words and for choosing to stay at our hotel. We’re delighted to know that you had a great experience with us. We hope to welcome you back for another wonderful stay soon. Best Regards, Shams elhosseny. Jasmine Pyramids Hotel.
Dear Ms. Elena, Greetings From Jasmine Pyramids Hotel, Thank you for your kind words and for choosing to stay at our hotel. We’re delighted to know that you had a great experience with us. We hope to welcome you back for another wonderful s… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewBig room, helpful staff, 20min walking from Giza pyramids (sphinx entrance). Possibility late check out.
Noise from the kitchen from 6:00 a.m. My room was near the breakfast buffet.
Dear Mr. Antonio, Greetings From Jasmine Pyramids Hotel, Thank you for sharing your feedback. We are pleased to hear that you found our accommodations comfortable. We appreciate your comments and we apologize for the noise issues you encountered. We will ensure continuous improvements for a better stay. Best Regards, Shams elhosseny. Jasmine Pyramids Hotel.
Dear Mr. Antonio, Greetings From Jasmine Pyramids Hotel, Thank you for sharing your feedback. We are pleased to hear that you found our accommodations comfortable. We appreciate your comments and we apologize for the noise issues you encoun… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewGood clean rooms and hotel, the breakfast buffet is decent. The staff are friendly and helpful! Very close to the Giza Pyramids entrance, as well as to Marriott Mena House.
The Wifi connection in the rooms was quite bad - it would almost entirely stop working for hours at a time. But it would work as normal at the reception and the breakfast area. Somebody also walked into our room in the middle of the night - but the staff were apologetic!
Dear Sir/Madam, Greetings From Jasmine Pyramids Hotel, Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed our clean rooms,location and appreciated our staff treatment. We also regret the issues you encountered and we apologize for any inconvenience caused. Please know that we are working on these areas to ensure a better experience for our guests. Best Regards, Shams elhosseny. Jasmine Pyramids Hotel.
Dear Sir/Madam, Greetings From Jasmine Pyramids Hotel, Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed our clean rooms,location and appreciated our staff treatment. We also regret the issues y… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewThe staff is incredibly helpful 🩷 Abdo arranged the tours, super professional and good prices, car and drivers. The receptionist Omar and the girl Allah was very friendly and respectful. I felt safe as a solo female traveler.
Some of the reviews are not accurate due a sharing patio with another hotel.
Dear Sir,Madam, Greetings From Jasmine Pyramids Hotel, Thank you so much for your kind words. We’re glad you enjoyed your stay with us and we hope to have another opportunity to welcome you again very soon.Your feedback has been shared with the team and we’re working on resolving the issues. Warm Regards, Shams elhosseny. Jasmine Pyramids Hotel.
Dear Sir,Madam, Greetings From Jasmine Pyramids Hotel, Thank you so much for your kind words. We’re glad you enjoyed your stay with us and we hope to have another opportunity to welcome you again very soon.Your feedback has been shared with… Show more