Need to have a super market that you can use to get small staff.

The team of the hotel were really supportive and the rooms were really clean. The location is nice as it's near the malls.

Stayed in August 2025

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Wonderful stay at Jewel Plaza! Comfortable rooms, friendly staff, and excellent service. Highly recommended.

Stayed in August 2025

Very calm and away from the crowd, if you want to enjoy a relaxing period this is the place. Staff are very helpful and respectful, many thanks to the team. Breakfast was very important to us and we really enjoyed it, the variety of items will make your day blessed before you start your activities. In the end, I’m really grateful that I found this hotel during the research and I will keep it in a safe place ❤️

Stayed in August 2025

Honestly, there was nothing we didn’t like—everything exceeded our expectations. The only thing we’d suggest is having a special shortcut or direct access to the aqua park for hotel guests, which would make the experience even more convenient.

The property was exceptionally comfortable for my family. My daughters had a fantastic time, and the staff were incredibly helpful and welcoming. The room was cozy and well-appointed, and the entire place was spotless and beautifully maintained. It truly felt like a perfect getaway.

Stayed in August 2025

Thanks to the team for the great service and support, we were hesitant at first but We are glad that we booked our stay with Jewel. Thanks to Sarah and Ali for all the support!

Stayed in August 2025

Amazing staff led by Sarah, they helped with every single need. Fast and proactive, I’m delighted that we had our stay with Jewel Plaza. Definitely will be a next time.

Stayed in August 2025

The location and security

Stayed in August 2025

Acqua park is not in the same building , it is inside jewel sports city, but it is just 3 minutes walk

Location, facilities ،swiming pool, breakfast، ،room clearness

Stayed in August 2025

Everything is perfect. Stuff is very helpful, rooms are neat and clean, and breakfast is full of varieties. We stayed in a family suite, perfect for a family of 4 with small child. We received complimentary access to the aqua park with additional early access for an hour for the hotel guests only.

Stayed in August 2025

The guard on the main gate should be trained on how to deal with customers

The staff hospitality

Stayed in July 2025

Nothing

Literally every thing is perfect

Stayed in July 2025

Everything was good . We had a small problem with the loud music at the lobby at night time which we could hear clearly in our room. But staff sort it out when they found out about it.

My kids loved the aqua park and the pool. Rooms were very spacious. Beds were super comfy. Our highlight of our stay were staff. Everyone was very professional and super friendly. Also, fresh juices from the room service were the best.

Stayed in July 2025

Nothing really

Nice place really enjoyed with the family

Stayed in July 2025

Despite the overall positive impression of my stay, I did notice some management shortcomings. I’d like to share a few of them here, especially for families who might consider booking this hotel — they should be properly informed. The hotel advertises standard family rooms on Booking.com (for two adults and two children, as in our case), but in reality, the room setup is not suitable in terms of bedding. I booked a room with two single beds and one double bed, only to discover upon arrival that this room type doesn’t actually exist. The hotel only has family suites. This is clearly a false description — likely an error from the hotel. What was worse is that I had clearly indicated my bedding needs when booking (as I always do), but this was not respected. I strongly recommend the hotel correct this misleading information so that other families don't go through the same experience. As for us, I had to sleep on the floor while the rest of my family shared a 180 cm bed. Only the next day was I moved to a more spacious room with two 160 cm single beds and an extra bed. The hotel did not offer any compensation — no refund, no alternative solution. Another issue was the aquapark. It might appear as if it’s part of the hotel facilities — but it’s not. It belongs to the Jewel group, is open to the general public, and doesn’t meet the usual standards of comfort or safety. One more point for families: if you’re looking for lively entertainment or kids' activities, this is not the right place. The hotel is extremely quiet. I hope the management — given that the hotel only opened last May — will improve things with time. There are still clear weaknesses, particularly regarding the responsiveness of the front desk staff. In fact, none of my messages through Booking.com received any reply, and I honestly doubt they were even read. Despite all this, I still gave a good rating to encourage the management team to keep working on improving the quality of service.

To end my stay in Egypt, I spent two nights at this hotel located between Nasr City and New Cairo, not far from Cairo Airport. This is a new and modern 5-star establishment. I particularly appreciated its luxurious decor, the cleanliness of the place, and the enthusiasm of the staff, especially the housekeeping team. The pool was perfectly calm — a real moment of relaxation.

Stayed in July 2025

Thanks to Sarah for the care and support

Stayed in July 2025

Friendly atmosphere, great for family outing. All in all very recommended

Stayed in July 2025

I stayed at Jewel Plaza Hotel in and had a truly wonderful experience. The rooms were clean and comfortable, the staff was exceptionally friendly and attentive, and the location was perfect. Overall, an excellent stay — highly recommended!

Stayed in June 2025

The Aqua park is opened to public not just hotel residents. The hotel informed that we have two hours in the morning just for residents before they let non-hotel residents in. Unfortunately, this was not true. As soon as visitors gathered around the gate, they let them in. Not fair for the price we paid.

Very clean. Staff were very friendly and helpful.

Stayed in June 2025

There was absolutely nothing to dislike. My stay was perfect from start to finish.

Our stay at the hotel was nothing short of outstanding! From the moment we arrived, the staff made us feel incredibly welcome, going above and beyond to ensure we had everything we needed. Their friendliness truly set the tone for a wonderful trip. The facilities were fantastic, especially the swimming pool and the kids' area, which were a huge hit with our family and provided endless fun. The hotel's location is perfect. It offers a great balance of engaging internal activities while also being ideally situated for anyone looking to explore the 5th Settlement. Our room was a perfect retreat after a busy day; it was spotlessly clean and incredibly comfortable. We were genuinely impressed with the excellent value for money and how every aspect of our stay exceeded our expectations. We couldn't have asked for a better experience!

Stayed in July 2025

Problem on water flow in the shower

All good

Stayed in July 2025

Nothing

During a recent business trip to Egypt, I stayed at Jewel Plaza and Aqua , a five-star hotel located in the Nasir city The check-in process was smooth and the staff were professional and welcoming. My room was clean, well-furnished, and equipped with modern amenities such as high-speed Wi-Fi, a smart TV, a minibar, and a spacious bathroom. . Breakfast was served at the hotel’s main restaurant, offering a wide variety of international and local dishes. I also used the fitness center and indoor pool, both of which were clean and well-maintained. Overall, my stay was comfortable and efficient. I highly recommend this hotel for both business and leisure travelers

Stayed in July 2025

The hotel is new and so all facilities were fine The location is wonderful The staff is so polite Totalally is so comfortable to stay

Stayed in July 2025

We were in 4 and only 2 little gratuity bottle of water per day are not enough especially knowing that we have to use it as well to brush our teeth. No shops near by unless you call an uber.

Property is new and have easy (and free) access to an Aqua Park, 2 hotel reserved swimming pool area and to one huge green park with kids game (not free but who price so almost free) and food stands for an evening walk.

Stayed in June 2025

Marvelous place, very neich, cleanness is great, well trained staff with high level of professionalism. Very quite and joyful place. The overall experience is amazing.

Stayed in June 2025