Opiniones del Isis Guest House

Hi, Thank you for your stay and for your review. We have 3 ways to get water : water from the company of water, water from our personal hole 24m underground and a tank of 2000 liters. We don't have any problem of water. All the other rooms and kitchen had water. You had your breakfast at 7 o'clock and we had water. The day you checked-out the lady who cleans the rooms cleaned your room immediately and we had water. During your stay we had 4 other customers who waked up after you. Maybe the button to make the motor of water works was turn off. Youssef works at night and provide the breakfast. He needs water during the breakfast time and he had water. Did you talk to him to say you don't have water ? Did he check your bathroom ? If the button was turn off, the water comes immediately when we turn on. I will repeat : if there's any issue, talk to the staff, there's always a solution. At worst you can use another bathroom for example. Best regards Françoise

Hi, Thank you for your stay and for your review. We have 3 ways to get water : water from the company of water, water from our personal hole 24m underground and a tank of 2000 liters. We don't have any problem of water. All the other ro… Mostrar más

Hi, Thank you for your stay and for your review. I don't know what wasn't clean or not enough cleaned : the guest house, the building, the street ? 2 people work in the day time and 1 in the night so we clean the guest house day and night. We have protect mattress and protect pillow for the beds. You won't find a lot of places with this. We move the furnitures, we recycle. We are in front of the desert with wind almost every day so you will always see dust even if we clean. The security lady cleans the entrance and in front of the building every day, the stairs once in the week. The trash are collected 3 times per week. Of course if we look a place before cleaning or after it's different. It's just some examples... Best regards Françoise

Hi, Thank you for your stay and for your review. I don't know what wasn't clean or not enough cleaned : the guest house, the building, the street ? 2 people work in the day time and 1 in the night so we clean the guest house day and… Mostrar más

Hi, Thank you so much for your stay and your review. The street and the buildings are almost new, the area is totally safe and people kind but of course when we don't know the culture, the way to build and how people live here we can think otherwise. Thank you for your open mind. Best regards Françoise

Hi, Thank you so much for your stay and your review. The street and the buildings are almost new, the area is totally safe and people kind but of course when we don't know the culture, the way to build and how people live here we can th… Mostrar más

Hi, Thank you for your stay and for your review. Yes, the driver was waiting for you at the airport with another name on the sign. We're sorry for that. The wifi doesn't work in the 3 rooms downstairs. I work on internet everyday and it's usually speed. Sometimes it can be slow. The wifi in Egypt isn't so good anyway and you can't expect what you have in Europe and also in other hotels more expensive. The sharp air conditionning is only for the summer and works but I took off the batteries from the remote to not damage the remote. There's a heater for the winter and it works. It's in the cupboard. The other customers from Argentina in the room next to you said to me that the heater wasn't working. I checked, it wasn't working and we bougth a new one immediatly and they used it. If you need something you can just talk. About the breakfast you wanted to have it with the other customers from Argentina the first day and they didn't come as the same time as you and didn't have breakfast finally. We were waiting. A part of the breakfast (eggplant, falafel, foul) is hot so we don't prepare a long time before you come and anyway it's 10mn to prepare the breakfast. To have exactly the same service as in your country or as a 3 stars hotel it's better to book this category of hotel. For the price you'll pay, you'll also have more staff to serve the breakfast if you can't wait 10mn. Best regards Françoise

Hi, Thank you for your stay and for your review. Yes, the driver was waiting for you at the airport with another name on the sign. We're sorry for that. The wifi doesn't work in the 3 rooms downstairs. I work on internet everyday an… Mostrar más

Hi, Thank you for your stay and for your review. There is a water heater in your bathroom and it works. Of course we checked the hot water in your bathroom after reading your review and the hot water is ok. So maybe the heater was not opened or maybe the hot water needed time to come. We have water heaters for all the rooms, if there's a problem we fix it. I'm french and I'm here from 3 years, I can't live without hot water and there's a winter with temperature close to zero. How we can live without hot water ? You stayed 4 nights : I don't know if you didn't have hot water during all your stay ? The easiest solution is to talk to us. If something is missing, doesn't work or isn't clean, talk to us and we will fix it. I regret that so many customers express themselves at the review time when it's too late to make their stay totally comfortable. Best regards. Françoise

Hi, Thank you for your stay and for your review. There is a water heater in your bathroom and it works. Of course we checked the hot water in your bathroom after reading your review and the hot water is ok. So maybe the heater was not opene… Mostrar más