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Reviews of Pickalbatros The Palace Port Ghalib 5 stars

Port Ghalib, Port Ghalib, Egypt

#1 of 12 hotels in Port Ghalib

Guests' Choice

Review score

Based on 349 hotel reviews

9.5

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.6

  • Location

    9.7

  • Facilities

    9.4

  • Staff

    9.6

  • Value for money

    9.4

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 23 August 2025

    9.0
    A nice resort for a wonderful holiday
    • Leisure trip
    • Family with young children
    • Double Room with Pool View
    • Stayed 14 nights
    • Submitted via mobile

    You can definitely tell the hotel is a bit dated. They're busy modernizing it, but this will take time. The pool could use some work. Many tiles have already been removed, making it difficult to lift your feet. Some guests have already suffered injuries. I understand the pool will be renovated at the end of this year. The breakfast could also be more extensive. After two weeks of vacation, much of it feels the same.

    The staff was very friendly and helpful, both the entertainment team and the staff. Respect for everyone; they work long days of 12 to 13 hours and remain just as friendly. It's a lovely hotel/resort to stay at. The entertainment evenings on the beach with dance and fire shows are fantastic. We would love to come back again.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Room with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    There was this one time at one of the buffets, the food didn’t look too good it had something on it and nobody took it out. And the diving wasn’t the best choice, we didn’t get to see anything but one turtle and even the fishes we couldn’t see much. We were expecting to see a dugong cause that’s what we paid for but saw nothing instead.

    Everything was good, the people working were nice and the pools and food was great. The safari was really worth it. The best activity out of everything.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Special Offer - Deluxe Double Room - Egyptians and Residents Only
    • Stayed 5 nights
    • Submitted via mobile

    Gym is not well equipped, air conditioning needs maintenance in all areas. Low quality Breakfast , specially bakeries

    Sandy beach with a great spot for snorkeling, aqua park were fun for kids but far from rooms, Food quality was good except for breakfast

    Stayed in August 2025

  • Reviewed: 16 August 2025

    10
    A memorable one
    • Leisure trip
    • Family with young children
    • Deluxe Room with Marina View
    • Stayed 7 nights
    • Submitted via mobile

    I didn’t like the tour at el Quseir as we were harassed and yelled at forcing us to buy at a woofing amount of money. Going back to the hotel all of us were quiet and sad. It’s like we have been robbed upfront.

    It’s our first time and it was really worth it. The food was as expected in a buffet with a lot of choices. Tagine and cardamome restaurants were excellent. We specially liked the safari tour which I highly recommend. The dinner and the show at the desert were superbe.

    Stayed in August 2025

  • Reviewed: 8 July 2025

    10
    Try this hotel out for impeccable customer service and wonderful facilities. Truly luxurious holiday
    • Leisure trip
    • Family with young children
    • Emir Suite
    • Stayed 7 nights
    • Submitted via mobile

    There was a member of staff who made my daughter feel uncomfortable. However, we reported this straight away and we were assured this particular member of staff would never work at the hotel again. Indeed, we never saw him again for the duration of our stay. There were no further incidents.

    This is the best hotel/resort we have stayed in for at least 20 years! The service is second to none. The hotel is clean, comfortable and enjoyable for all the family. I would not hesitate to recommend the hotel to anyone. They will go the extra mile for you.

    Stayed in July 2025

  • Reviewed: 2 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Special Offer - Deluxe Double Room - Egyptians and Residents Only
    • Stayed 3 nights
    • Submitted via mobile

    Its a very nice place, the luxury feeling is amazing, all the staff is perfect and very nice and friendly. We had an amazing stay.

    Stayed in July 2025

  • Reviewed: 27 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Room with Garden View
    • Stayed 5 nights
    • Submitted via mobile

    Pool need some extension.

    Everything was fine during the stay, all staff are very welcoming during the whole stay..

    Stayed in June 2025

  • Reviewed: 21 June 2025

    10
    Paradise
    • Leisure trip
    • Couple
    • Special Offer - Deluxe Double Room - Egyptians and Residents Only
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything , the staff , the luxurious feeling, the beach , the aquapark... this is one of my best holidays in my life .. thanks

    Stayed in June 2025

  • Reviewed: 19 April 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    Very nice and confortable place. The staff is very friendly and professional. All the facilities are outstanding and the foot is excellent.

    Stayed in April 2025

  • Reviewed: 18 April 2025

    10
    A beautiful destination and hotel with great service
    • Leisure trip
    • Family with young children
    • Two Interconnecting Family Room
    • Stayed 7 nights
    • Submitted via mobile

    We loved the staff, service, food and accomodation

    Stayed in April 2025

  • Reviewed: 18 April 2025

    10
    A perfect holiday destination
    • Leisure trip
    • Family with young children
    • Two Interconnecting Family Room
    • Stayed 1 night
    • Submitted via mobile

    I loved the staff, the service and food. The accommodation was amazing.

    Stayed in April 2025

  • Reviewed: 10 April 2025

    10
    Great gateway
    • Leisure trip
    • Couple
    • Deluxe Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Great hospitality, amenities and service, pools, beach and buffet all were excellent. Only AC in the room might need better maintenance

    Stayed in April 2025

  • Reviewed: 8 April 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Pool View
    • Stayed 9 nights
    • Submitted via mobile

    Sylvia guest relation is wonderful All was exceptionnel

    Stayed in April 2025

  • Reviewed: 15 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Honeymoon Room
    • Stayed 6 nights
    • Submitted via mobile

    Be aware that the inside taxi stand is not part of the hotel, they don't offer the same standard of service (they can be late), so if you need to book a trip make it before your time.

    Amazing Room, service, food and sea. Really good staff, very responsive and helpfull. Awesome activities inside the resort, great outside adventures with local guides!

    Stayed in March 2025

  • Reviewed: 11 March 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room with Sea View
    • Stayed 3 nights

    Wow. So much to do. So much to see. Rooms immaculate. Buggies and camels in the desert.

    Stayed in February 2025

  • Reviewed: 5 March 2025

    8.0
    Recommended, with 2 caveats (too aggressive onsite sales; no differentation of service levels)
    • Leisure trip
    • Family with young children
    • Deluxe Room with Marina View
    • Stayed 3 nights
    • Submitted via mobile

    - too large a place (this is subjective of course), one feels almost overwhelmed - from early in the morning for the whole day, sales people roam around the pool area and beach in search of customers, pitching various services (hammam, excursions, boat trips, haircuts)...a bit too aggressive. Sometimes it becomes annoying... - The resort is in fact three resorts, where 3 structures (Palace, Oasis and Sands) share the same common facilities, despite having different price points...non optimal for those paying a premium price (e.g. the Palace guests)

    + beautiful resort + plenty of activities and options available + friendly and helpful staff (reception, guest relations, waiters, cleaning staff) + food is good and to certain extent various

    Stayed in March 2025

  • Reviewed: 2 January 2025

    9.0
    Very Good
    • Leisure trip
    • Group
    • Two Interconnecting Family Room
    • Stayed 5 nights

    Not good alcoholic drinks, dirty water when we wanted to take a bath in the bathtub in our bathroom.

    Hotel location, very good food, very clean,very friendly staff.

    Stayed in December 2024

  • Reviewed: 24 November 2024

    9.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    It was clean, nice and there was everything. Very good service.

    Stayed in November 2024

  • Reviewed: 24 November 2024

    9.0
    Wery good.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    It was clean, nice and there was ”evwrything”. Excellent service.

    Stayed in November 2024

  • Reviewed: 10 November 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Room with Garden View
    • Stayed 6 nights
    • Submitted via mobile

    we liked everything

    it was great we will definitely come back and tell our friends

    Stayed in November 2024

  • Reviewed: 31 October 2024

    9.0
    Our 2nd stay here, already looking forward for the 3rd.
    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 7 nights
    • Submitted via mobile

    A little bit worn out furniture and equipment, but not a big deal.

    Staff (everybody in a positive mood willing to assist), coral reef, kitchen, facilities on site, proximity to the airport, architecture, gardens. Two kingsize beds in our “superior suite”.

    Stayed in October 2024

  • Reviewed: 23 October 2024

    9.0
    Very good resort
    • Leisure trip
    • Group
    • Two Interconnecting Family Room
    • Stayed 10 nights

    Wifi performance at the beach can be improved.

    I was initially skeptical about this resort because of its proximity to the port but so wrong I was. Not only resort the was great but also food was very good. They also upgraded us at our arrival which was very nice gesture. Almost all the staff at the resort were very nice, genuine and helpful. Some examples: The coffee guy at Alfredo restaurant who greeted me with a smile and knew that I wanted a cappuccino after the first day; Mahmoud at the pier, room cleaning guy Mustapha; great people! Grill at every lunch and dinner and lots of other food choices. Resort is close to the airport, which is also convenient. Also importantly, they were very quick to respond to our requests about the room. Highly recommended.

    Stayed in October 2024

  • Reviewed: 20 October 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    The coral reef, the food, the service

    Stayed in October 2024

  • Reviewed: 13 October 2024

    10
    Wonderful stay at Pickalbatros Port Ghalib
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 9 nights

    Transportation services are arranged through a third party, a company that has an office at the hotel do not work very well and are a bit expensive. Pickalbatros should have a shuttle service to the airport, which is very close, even if you had to pay for that.

    we liked everything but, spcecially, the quality of the service. All the team members were always very attentive.

    Stayed in October 2024

Showing 1 – 25

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