The rooms are old and could use some renovations.

Staff, breakfast buffet, and the spacious rooms. The location is great but not directly at the river shore.

Stayed in August 2025

Friendly staff Support and assist

Stayed in July 2025

It was quite a busy time when we went to this property, but this was expected as they are undergoing construction. Although the staff were great with meeting our needs. It was quite a slow service like we only had one socket in one of our rooms and three of us in so we asked for an extension lead and it took a while for them to get us this due to communication barriers. Also we booked on a floor that was non-smoking but people were smoking on our floor so I’m not sure how that works. I’d say the room itself is decent, I don’t think it’s 5 star worthy tho.

The location of this hotel is very great! It’s quite central so everything feels close by like food shops and sightseeing.

Stayed in July 2025

Looking a bit old

Good location Good security Very good breakfast

Stayed in July 2025

It’s a bit old especially the shower and bathroom

Good size room and excellent hotel room service

Stayed in July 2025

Queen size bed is actually size full.

LOCATION IS GREAT

Stayed in July 2025

location.

Room was good, location is fantastic, but breakfast was not included in the booking.

Stayed in June 2025

Cons: The hotel is showing its age and needs refurbishment, especially considering the price for the stay Furniture in the room was falling apart; the office chair had an unscrewed armrest, the sliding doors in the closet wouldn't close, and the shampoo dispenser was barely functional For larger guests, the bathroom setup can be awkward; the handrail for disabled people was positioned in a way that made it difficult to fit between it and the glass splash panel, requiring some gymnastics when showering Breakfasts had a mediocre selection, but the egg-station team and the lovely older lady baking bread were very friendly. Her morning smile could brighten your day. God bless her. Given the price, the hotel should undergo a significant renovation soon.

Pros: Very friendly and helpful staff Clean rooms and bathrooms Quiet rooms Efficient and quiet AC Good location with easy access to main roads Reliable and fast WiFi No need for a card to turn on the power in the room, allowing you to leave your phone charging while you go for breakfast Outlets accept EU plugs, convenient for those who forget universal adapters

Stayed in May 2025

Please improve the breakfast and critically review smoking issues at lobby area. The Grill doesn’t cook steak to the right standard.

Very good location and view. Staff is professional and welcoming. Recommend the Italian restaurant.

Stayed in April 2025

The Cleanliness in the room was Not up to standard of the hotel but upon complaining about it twice they proceeded to fix the issue and apologize profusely about it promising if we were to ever return it would never happen and we would be compensated with a better stay [i.e. promised that they will do everything to their power that we don't have anything to complain about]

The manager and hotel staff are attentive, friendly, and quick to resolve any issues as long as guests speak up. Their warm, proactive service creates a welcoming atmosphere, often anticipating needs before they’re even mentioned. While most problems are handled efficiently once reported, the hotel could further enhance guest satisfaction by addressing minor concerns before they’re raised. Still, their responsiveness and genuine care leave a positive impression, making guests feel valued and encouraging a potential of a repeat stays.

Stayed in April 2025

The Lobby does not have comfortable seating area only a reception Bench which is not a good choice for an intercontinental Hotel.

Location: Good Room: Good Breakfast: Not bad Staff: Good and Friendly Restaurants: Good but expensive

Stayed in April 2025

Everything

Stayed in March 2025

The property looks old and needs some overhaul, bathroom, air-conditioning systems Otherwise the services are ok

Stayed in February 2025

The ambience.

The experience was not new, I like the place to be away.

Stayed in March 2025

The receptionist Mohammed was the best i meet in this hotel

Very nice location Nile view amazing rooms

Stayed in February 2025

Too high price

Great staff and location, Ne view was amazing

Stayed in February 2025

The spa facilities were a let down. Both times the steam room were not on and had to be switched on when asked and this took too long to heat up. The jacuzzi was freezing cold on our second visit. The night and day restaurant is only open alternate days for buffet dinner and this was not made clear

The hotel was big and clean. The staff were all attentive. Breakfast was a good selection and the outdoor pool was heated as listed

Stayed in February 2025

Resturant Food

The view

Stayed in February 2025

cleanliness, almost every where, is not to the standard of a 5 star hotel. Though hotel is under maintenance operations but it seems to be not a professional maintenance. Poor top management is obvious and can be seen through subordinates such as reception, lobby, security, restaurants, communications, ..

very good breakfast options, very good room size, beautiful river view, good housekeeping

Stayed in January 2025

For a 5- star hotel the room was quite small and bath VERY SMALL.

The facilities where good, location excellent. It would be nice if they did not allow smoking in the main common areas of th hotel, but I understand this is quite common in the Middle East and is impossible to enforce.

Stayed in January 2025

A bit noisy as people in other rooms party all night. Bathroom needs renovation and some areas in the room. For a five star hotel a coffee machine is needed not a kettle.

Location of hotel and view of Nile

Stayed in January 2025

A noisy lobby, specially when there is live music in the tea room. The sound proof system in the rooms could be improved, when there is party in the Nile river boats you can hear the noise in the room

Very well mantained property, a style of a bygone era but very elegant and everything well kept and well polished. Excellent spa-gym-pool. The lounge in the 18th floor is excellent. Upscale in every respect

Stayed in January 2025

The rooms need renovation.

The location and the nile view from the room.

Stayed in January 2025

Nothing

Clean place

Stayed in December 2024