Room furniture can be better... Limited choices in open buffet... Limited bathroom amenities.

Great staff.. Nice beach and water park... Spacious Clean Rooms... Good food... Much thanks to Mr. Mahmoud, Mr. Hamada, Mr. Ghareeb... And all staff

Stayed in August 2025

The reception staff are not cheerful, even here they tell you something not nice.

Staff resultant is very good and cheif is very professional.

Stayed in August 2025

Everything thing excellent Staff , Reception, Resturant, room service and reservation office are very good

Stayed in August 2025

Staff are excellent Reception excellent Restaurant amazing Reservation office super

Stayed in August 2025

some facilities was far of hotel (beach , aquapark)

Staff was very freindly Resturant didn't have more varity but the food was very delicious hotel was very quit place

Stayed in August 2025

More quite and relaxing , little activities, so far from the beach , you have take hotel bus

Aqua park in anther hotel but you have access

Stayed in August 2025

Lots of walking.

The restaurant was nice, the aqua park was outstanding, the children had so much fun. The pools were clean and lots of life guards around. The staff at front desk were exceptionally helpful and accommodating especially Mr Ghareeb.

Stayed in August 2025

It was a very good stay Stuff is very friendly and helpful Food was tasty and good And i was specifically thank Mr Moustfa and Mr Ahmed adel for there care for us along the stay

Stayed in July 2025

Food

Location .. staff .. clean .. quiet

Stayed in June 2025

Beach and aqua are away from the hotel

Stayed in June 2025

I think the hotel should inform guests about that the aqua and the beach need transportation before guests arrive at the hotel

Everything but the following…..

Stayed in June 2025

Speacial Thanks to Mr Mostafa at reception, he was very helpful

Stayed in May 2025

Food makes problem whole 10 days for my and my friends even they are from Egypt. On the other side water is very strange taste beacuse water is not in bottles…

Meal in restaurant is classic 4* there is no many choice but always chicken, beef and fish. Hotel is very clean and well maintained but rooms definitely need renovation (furniture) because I always compare this with other Jaz hotels. Beach is 800m but you have shuttle bus. Animation team is funny and perfect. Two pools are clean and well maintained.

Stayed in May 2025

Although I asked for connected rooms or rooms near to each others, but I had to get one room in a different building which i had to go every time to another building to check my daughters First day: there was no water bottles in the room

Room : Big room and even can accommodate up to 4 persons , with entire kitchen Food : very nice food in the main restaurant and the snacks bar on the beach was really nice Animation : Above average with some entertainment activities at night Service : Friendly and very nice staff ( at reception, restaurant )

Stayed in May 2025

To be clear it’s a 3 star hotel not 4 stars as per booking.com The room needs to be renovated. The hotel is far from the beach , yet they offer shuttle bus but still you have to abide and follow up shuttle bus schedule. Little bit boring at night, weak night show and activities. The children accommodation policy is strict compered to others hotels. Finally, if you have medical issues this hotel won’t suit you as some specific accommodation such as “studios” are only available on the 3rd floor whereby No elevator is available at the hotel , while the one bedroom suite is limited between ground floor & on the 1st floor whereby the stairs of the 1st floor are high & hard for people that can’t walk or have medical issues.

The staff were very polite and helpful especially the reception team Mr. Ghareb & Mr. Mostafa check in process was quick and easy. Also I would like to thank Mr. Mahmoud( housekeeping ) for the nice hospitality offered during our stay. Also the staff and the chefs at the main restaurant were welcoming and offering us extra food from now and then and keep asking about our opinion on the food taste and quality . The beach area was wonderful and the sea is available for swimming and snorkeling. The active pool was heated and nice . The quality of drinks were quite fine. The lunch area at the beach was nice but it was almost fully occupied during lunch time as it cater more than 3- 4 hotels. But the beach staff were always on fire working too hard to cater & to make all guests satisfied , despite that some guests were rude and impolite.

Stayed in May 2025

Distance between the hotel and aquapark or beach is long, if you don't have a private car you will suffer because the shuttle is every 1 hour which long time to wait. Also, the kitechen availbity in rooms/suits is not neccessery as the stay is full board especially it is not equipped by any applinces except a fredige.

Resturant was exceptional in all area's hotel, aquapark and beach. The beach is perfect and all the facilities there are fantastic, and the staff are very helpful and cooperative. Aquapark is magnificent and full of a variety of games. Parking infront of your room or suit is a prefect option, I liked it. Overall, it is a very good family experience.

Stayed in April 2025

I reserved a two bedroom apparent, the electrical sockets were not enough. There were only two sockets for the whole apparent. The water heater was too smaller for a family, especially that the second bathroom wasn't equipped with a shower, therefore one bathroom was usable. The furniture was quite old.

The working personals were nice and welcoming. The Aqua Park facility was fantastic. The restaurant varieties were perfect and the food test was fantastic . I would like to thank Chef Mohamed (on the grill) for the beautiful smile and welcoming. The Mekadi market was a way from the hotel by 5 minutes walk, yet the beach was quite far by walk. You could use the shuttle for it. Also the car parking was perfectly shaded to maintain your car.

Stayed in April 2025

I recommend to make lights at golf area It will make view more wonderful Pool is bit small

Nice food, very tasty Hospitality from staff Active entertainment team Aqua and beach very beautiful

Stayed in April 2025

Staff are very helpful, kind and polite. Cleaning of tools may require more attention.

Stayed in April 2025

Rooms need renovation because it was very big but with very small T.V , pool very small, water in rooms bottles glass , food low varities and chefs on meat section (mohamed + and another one) Very agrisive and smile with women only

Aquapark, beach, staff of shams restaurant, housekeeping

Stayed in April 2025

The reception can be rude sometimes. They don’t understand that children can be tired after swimming so when the room’s key/card wasn’t working, we call the receptionist for help, little did we know that his shift was nearly over so he wanted us to go to him instead, to get another key. But the child didn’t want to go, but this receptionist guy doesn’t want to hear explanations why we couldn’t go to him, and looked really pissed when he brought the key to us. It’s not our fault that the room Key is not working is it? Why make us feel guilty for asking another key

The water park, the staff in the restaurant, and the all inclusive food is delicious, so big shout out to the kitchen and restaurant staff. Thank you

Stayed in February 2025

far from beach & aqua Park but finally it was good

it was very nice stay

Stayed in February 2025

Not a problem although it’s a very good quality but it needs a little bit more variety of food

Very nice staff Very quiet resort

Stayed in February 2025

No flexibility with the reception desk .. they do not provide solutions for example being on the second floor with a baby is not cool, I asked for a lower level room but they do not care to find a solution .. water was cut off before check out and reception was depating a 1-2 hour late check out and no apologies … very annoying

Maradi city, Water world, beach, shams restaurant, free a la carte restaurant

Stayed in February 2025