Reviews of Helnan Auberge Fayoum 5 stars
Lake Karoun, 99999 Fayoum Center, Egypt
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewElegant , authentic and I like they ket the royal style
It was away from other activities
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewVery respectable GM and the staff was really polite and friendly
They have to improve the cleanliness and to maintain the hotel much better and to improve the breakfast with more varieties & Quality
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and erase, exchanged for different opinion review as your visit to our hotel is already extended. Looking forward for the pleasure of welcoming you back during your next visits, we all remain. On behalf of the team, please accept our best regards. The hotel management
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and e… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewI liked everything there. I hope I can stay more. It is an amazing relaxing hotel.
Nothing
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and erase, exchanged for different opinion review as your visit to our hotel is already extended. Looking forward for the pleasure of welcoming you back during your next visits, we all remain. On behalf of the team, please accept our best regards. The hotel management
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and e… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe worst hotel I ever stayed
It is not 5 stars hotel at all
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and erase, exchanged for different opinion review as your visit to our hotel is already extended. Looking forward for the pleasure of welcoming you back during your next visits, we all remain. On behalf of the team, please accept our best regards. The hotel management
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and e… Show more
Reviewed: 8 July 2025 · Stayed in April 2025
Verified reviewReviewed: 2 July 2025 · Stayed in April 2025
Verified reviewReviewed: 23 June 2025 · Stayed in April 2025
Verified reviewCheck in was so bad the reception guy was so unhelpful
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and erase, exchanged for different opinion review as your visit to our hotel is already extended. Looking forward for the pleasure of welcoming you back during your next visits, we all remain. On behalf of the team, please accept our best regards. The hotel management
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and e… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewThe staff are very friendly and helpful.
The food was not good especially the breakfast as it was low quality and very poor and not fresh. Also the AC in the restaurant and the lobby were not working, they said it's under maintenance.
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and erase, exchanged for different opinion review as your visit to our hotel is already extended. Looking forward for the pleasure of welcoming you back during your next visits, we all remain. On behalf of the team, please accept our best regards. The hotel management
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and e… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewStaff hostility
Level of cleaning need to be enhanced
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and erase, exchanged for different opinion review as your visit to our hotel is already extended. Looking forward for the pleasure of welcoming you back during your next visits, we all remain. On behalf of the team, please accept our best regards. The hotel management
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and e… Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewThé dinner
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and erase, exchanged for different opinion review as your visit to our hotel is already extended. Looking forward for the pleasure of welcoming you back during your next visits, we all remain. On behalf of the team, please accept our best regards. The hotel management
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and e… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe place was beautifully designed back i the day and you can see its past glory, but it's left unkept and poorly maintained. My room was comfortable and had a nice view of the lake. Staff were -for the most part- friendly.
Too expensive for what you get. Unmaintained details (old). No WiFi in the rooms.
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and erase, exchanged for different opinion review as your visit to our hotel is already extended. Looking forward for the pleasure of welcoming you back during your next visits, we all remain. On behalf of the team, please accept our best regards. The hotel management
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and e… Show more
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewReviewed: 24 February 2025 · Stayed in January 2025
Verified reviewThe staff were very helpful and friendly.
Nothing
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and erase, exchanged for different opinion review as your visit to our hotel is already extended. Looking forward for the pleasure of welcoming you back during your next visits, we all remain. On behalf of the team, please accept our best regards. The hotel management
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and e… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewThe hotel is heritage and beautiful.
I see changing the room doors, they are old
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and erase, exchanged for different opinion review as your visit to our hotel is already extended. Looking forward for the pleasure of welcoming you back during your next visits, we all remain. On behalf of the team, please accept our best regards. The hotel management
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and e… Show more
Reviewed: 15 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in February 2025
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewEverything was perfect just need little bit maitainence for the bath tub need to be changed and paints at few areas of the hotel
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and erase, exchanged for different opinion review as your visit to our hotel is already extended. Looking forward for the pleasure of welcoming you back during your next visits, we all remain. On behalf of the team, please accept our best regards. The hotel management
Dears, Thank you for sharing your feedback with other guests. As much as we are happy to have you as our valued guest, we are really disturbed to know that you had a personal unpleasant experience, which we hope we were able to change and e… Show more