Reviews of havana hotel 3 stars
13 عبد الحميد سعيد عمارة موشوفيسكي, 4272139 Cairo, Egypt
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe hotel is located in downtown cairo so it is surrounded by a lot of shops and cafes which was ideal for us. The building seems old from the outside but the hotel itself is fully modern. The staff, both the morning shift “ the sweet lady“ and the night shift “ another sweet lady” staff were great and kind people and they helped carry our bags to and from the hotel. The hotel is quiet, safe, and clean and i would definitely book again✨.
The room doesn’t have any closets and had zero hooks even in the washroom so it was hard to find a place to hang our clothes.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThey charge me 500 egyptain pounds for losing the key, the charge me 200 egyptain pounds for cleaning my suit and they damage my suit and not clean and dry cleaner charge 55 egyptain pounds and I m injured in my legs and I have to carry my luggage alone and its heavy its bad hotel and the shower sink its blocked
Everything
Dear [Abid], Thank you for sharing your feedback. We are sorry that your stay did not meet your expectations, and we would like to clarify some points: The 500 EGP key replacement fee is due to our security policy. Spare keys are kept with an external security authority, and once a guest loses a key, we must request the spare and then change the entire lock after check-out to ensure safety for future guests. Our laundry service is provided inside the hotel. Prices are fixed at 20 EGP for washing and 20 EGP for ironing. We sincerely regret if you were not satisfied with the results. We do provide free luggage assistance upon request. Many guests prefer to carry their own bags, but our staff is always available to help when asked. Regarding the bathroom issue, our maintenance team is available 24/7 and an engineer is always on-site. As you stayed with us for 9 days, it would have been very helpful if you had informed us immediately so that we could resolve it quickly. We truly value your feedback and will use it to improve our communication with guests. Our main goal is to provide all visitors with a safe and comfortable stay. Best regards, Hotel Management
Dear [Abid], Thank you for sharing your feedback. We are sorry that your stay did not meet your expectations, and we would like to clarify some points: The 500 EGP key replacement fee is due to our security policy. Spare keys are kept wit… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewVery bad reception, very annoying..knocking door soooo many times!!! Asking for tons of documentations!!!
Clean rooms
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewNiclely renovated old style room with tall ceiling . The day staff was friendly and attentive.
Dodgy elevator and no visible sign on the street for the hotel. Load noise from the road , but even more annoying loud noise from inside the hotel. Night receptionist on the phone with loudspeaker the whole night , 2 nights in a row without a lot of sleep. Awful experience, asked to tone it down at 2;30 am but no change.
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewAll good area , pretty modified new rooms with new furniture and inside building
Thank you and we hope to see you again.
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewThe employees of Havana hotel are lovely
The rooms are not cleaned every day. It's difficult to find Havana hotel The hotel has no restaurant
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewNo breakfast and bathroom was very smelly the staff was very kind close to all attractions
Elevator
Thank you so much for your visit to Havana Hotel and for sharing your feedback with us. We sincerely apologize that some aspects of your stay did not meet your expectations. Regarding breakfast, we would like to clarify that the hotel kitchen is still under construction, which is why we do not offer a daily breakfast service. However, breakfast is available upon request, and we apologize for not making this clear during your stay. We also apologize for the smell in the bathroom, and we will review this issue immediately to ensure improvements are made. Your feedback is very important to us and helps us continue to enhance our services. We are glad to hear that our team was kind and that you enjoyed the hotel’s location, close to the attractions. We hope to welcome you back soon and provide you with an even better and more comfortable experience.
Thank you so much for your visit to Havana Hotel and for sharing your feedback with us. We sincerely apologize that some aspects of your stay did not meet your expectations. Regarding breakfast, we would like to clarify that the hotel kitc… Show more