Reviews of Four Seasons Cairo At The First Residence 5 stars
35 Giza Street, Giza, 12311 Cairo, Egypt
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in June 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThe facilities and staff
Along wait to get drinks
Dear Mr. Victor, Thank you very much for taking the time to share your kind feedback. We’re delighted to hear that you enjoyed your experience with us. Regarding the wait time for your drinks, please rest assured that I will share your comments with our team to ensure the necessary improvements are made. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back again soon. Best Regards, Charles Fisher General Manager
Dear Mr. Victor, Thank you very much for taking the time to share your kind feedback. We’re delighted to hear that you enjoyed your experience with us. Regarding the wait time for your drinks, please rest assured that I will share your co… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in June 2025
Verified reviewReviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewSpacious rooms, nice spa area.
Cocktails in the bar. Barman doesn’t know how to make classic whiskey sour properly.
Dear Mr. Lurii, Thank you for sharing your feedback regarding the rooms and spa area. It is a pleasure to know that you have enjoyed your experience. Your comments are very important to us, and we will carefully consider them as we continuously strive to enhance our guest experience. We look forward to the opportunity to welcome you back in the near future. Best Regards, Charles Fisher General Manager
Dear Mr. Lurii, Thank you for sharing your feedback regarding the rooms and spa area. It is a pleasure to know that you have enjoyed your experience. Your comments are very important to us, and we will carefully consider them as we continu… Show more
Reviewed: 26 July 2025 · Stayed in May 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewEverything
Nothing
Dear Mr. Hashem, Thank you for your review. I'm glad to know you enjoyed your stay with us. We look forward to welcoming you back again soon. Best Regards, Charles Fisher General Manager
Reviewed: 24 July 2025 · Stayed in July 2025
Verified review“A Good Stay Turned Into a Nightmare – No Compensation, Rude Receptionist” My stay at this hotel started off well — the room was comfortable and the location was great. However, my final night completely ruined the experience. I returned around midnight to find my room flooded with toilet water due to a blocked toilet. It was an extremely unhygienic and distressing situation — water had spread across the entire floor, including my luggage and shoes. I was barefoot, trying to assess the damage, and had to carry my own luggage out of the flooded room. I stood waiting for 20 minutes before being offered a new room, with no apology or urgency from staff. What made the experience worse was the receptionist on duty, Sherif, who was unhelpful, dismissive, and disrespectful. When I checked out the next morning — sleep-deprived and still shaken — he actually smirked and sarcastically asked, “So… did your sleep get ruined?” No compensation was offered. No concern shown. No professionalism. This experience not only ruined my final night, but left a sour taste after what had been a lovely stay. Sadly, I cannot recommend this hotel after the way I was treated.
Dear Mr. Farid, Thank you for taking the time to share your experience with us. While we’re truly pleased to hear that your stay began on a positive note, we are deeply sorry that it ended in such an upsetting and unacceptable way. Kindly accept our sincerest apologies for the flooding incident and the lack of timely support you received during a moment that clearly called for immediate care and attention. Your comments have been well noted as we continue to explore ways to improve our facilities. We hope to have the opportunity to welcome you back in the future with an enhanced experience. Best Regards, Charles Fisher General Manager
Dear Mr. Farid, Thank you for taking the time to share your experience with us. While we’re truly pleased to hear that your stay began on a positive note, we are deeply sorry that it ended in such an upsetting and unacceptable way. Kindly … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe staff were very hospitable and always at our beck and call. They were constantly checking on us to make sure we lacked nothing. The room was always cleaned everytime we stepped out. I would say it was an excellent experience overall and I would recommend it to my friends.
Dear Mr. Ezinne, Thank you so much for your kind words. I am thrilled to know you enjoyed your stay at Four Seasons Hotel Cairo at The First Residence. It means a lot to know everything was perfect during your stay. Looking forward to welcoming you back again soon and provide you with the same exceptional level of service. Best Regards, Charles Fisher General Manager
Dear Mr. Ezinne, Thank you so much for your kind words. I am thrilled to know you enjoyed your stay at Four Seasons Hotel Cairo at The First Residence. It means a lot to know everything was perfect during your stay. Looking forward to welc… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewThe staff was super attentive and humble. He even brought a tray to put all my skincare products in order.
The street noise, but it’s Cairo. 😂.
Dear Mr. Chiahsiu, Thank you so much for your amazing review! I am pleased to know that you had such a memorable experience with us and that our team made such a great impression. We can’t wait to welcome you back again soon. Best Regards, Charles Fisher General Manager
Dear Mr. Chiahsiu, Thank you so much for your amazing review! I am pleased to know that you had such a memorable experience with us and that our team made such a great impression. We can’t wait to welcome you back again soon. Best Regards… Show more
Reviewed: 19 July 2025 · Stayed in May 2025
Verified reviewWe had a wonderful stay at the Four Seasons Hotel Cairo. Everything was excellent — the cleanliness, the comfort of the room, and the overall atmosphere. A special thank you to dear Assala, who made our stay even more comfortable and memorable with her exceptional hospitality. Highly recommended
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Dear Mr. Burçin, Thank you so much for your kind words and for sharing your experience at Four Seasons Hotel Cairo. I am delighted to know that you enjoyed the cleanliness, comfort, and overall atmosphere of your stay. I will make sure to pass along your kind appreciation to Asala who will certainly be delighted by your words. We look forward to welcoming you back again soon. Best Regards, Charles Fisher General Manager
Dear Mr. Burçin, Thank you so much for your kind words and for sharing your experience at Four Seasons Hotel Cairo. I am delighted to know that you enjoyed the cleanliness, comfort, and overall atmosphere of your stay. I will make sure to … Show more