Reviews of Cataract Layalina Naama Bay 3 stars

Dear Pakynam, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the food and that our restaurant staff made a positive impression on you. Our location near the beach is something many guests appreciate, and we’re glad it added to your experience. We are, however, truly sorry to hear that other aspects of your stay did not meet your expectations. Your comments regarding the condition of the hotel, room cleanliness, and food variety are taken seriously. We understand how important these factors are for a comfortable stay, and we are actively working on improvements, including reviewing our housekeeping procedures and upgrading our facilities. We also regret any inconvenience caused by the booking policy. Unfortunately, some restrictions are part of the platform's terms, but we understand how frustrating that can be and will do our best to support guests where possible. Your feedback is valuable, and we appreciate you helping us identify areas where we can do better. We hope you might consider giving us another chance in the future to offer you a more satisfying experience. Warm regards, Hotel Management

Dear Pakynam, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the food and that our restaurant staff made a positive impression on you. Our location near the beach is something many guests appre… Show more

Dear Abdelrahman, Thank you for taking the time to share your feedback. We’re happy to hear that you enjoyed our convenient location and found the hotel clean and beautiful — those are things we take great pride in. We’re sorry, however, to learn about your experience with the Wi-Fi, the beach bar service, and the food. Your comments are very important to us. We are already reviewing Wi-Fi coverage across the hotel and will ensure that our team is reminded of the importance of respectful and professional guest interactions. As for the food, we are continuously working to improve the variety and quality of our offerings and will certainly take your feedback into account as we review our menu options. Thank you again for your honesty — it helps us grow and improve. We hope to have the opportunity to welcome you again for a more enjoyable stay. Warm regards, Hotel Management

Dear Abdelrahman, Thank you for taking the time to share your feedback. We’re happy to hear that you enjoyed our convenient location and found the hotel clean and beautiful — those are things we take great pride in. We’re sorry, however, … Show more

Dear Mr. Tarek, Thank you for sharing your feedback. We’re pleased to hear you enjoyed our beachfront location — it’s one of the highlights many of our guests appreciate. However, we’re sorry to learn that our service and food did not meet your expectations. We understand how important these aspects are to a comfortable and enjoyable stay, and we take your comments seriously. Your feedback is invaluable as we work to improve both the quality of our meals and the service we provide. We hope to have the chance to welcome you again in the future and offer you a much-improved experience. Kind regards, Hotel Management

Dear Mr. Tarek, Thank you for sharing your feedback. We’re pleased to hear you enjoyed our beachfront location — it’s one of the highlights many of our guests appreciate. However, we’re sorry to learn that our service and food did not mee… Show more

Dear Ms. Teresa Thank you very much for taking the time to share your feedback. We’re pleased to know that you appreciated our central location — ideal for first-time visitors and those who enjoy staying in the heart of the city — and that you found our team to be kind and welcoming. We're also happy to hear you enjoyed the beachside massage service and the hospitality of our staff. We do apologize for the inconvenience you experienced during your stay, especially regarding the variety of food, cleanliness, and response time to your requests. Your comments have been shared with the relevant teams, and we are working on making meaningful improvements in these areas to better serve our guests. We also want to sincerely thank you for highlighting the issue you encountered with credit card payments. We are happy to inform you that this issue has since been resolved, and guests can now conveniently pay by credit card at our property. Finally, we acknowledge your feedback regarding the Wi-Fi availability and are continuing to work on improving connectivity throughout the hotel. Your insights are truly valuable to us, and we hope to welcome you back in the future with a more seamless and enjoyable experience. Warm regards, Hotel Management

Dear Ms. Teresa Thank you very much for taking the time to share your feedback. We’re pleased to know that you appreciated our central location — ideal for first-time visitors and those who enjoy staying in the heart of the city — and that… Show more

Dear Steffen, Thank you very much for sharing your feedback with us. We truly appreciate that you place great importance on swimming, and we’re glad you chose our resort for your stay. Regarding the designated swimming area, please kindly note that these zones are determined by the local Marine Guard authorities to ensure the safety of all guests. The hotel is required to follow these regulations, and the lifeguards are simply enforcing the rules put in place for everyone’s protection. We understand how this may have impacted your experience, and we sincerely hope it didn’t overshadow your overall enjoyment. Your comments are valuable to us, and we hope to welcome you again in the future. Warm regards, Hotel Management

Dear Steffen, Thank you very much for sharing your feedback with us. We truly appreciate that you place great importance on swimming, and we’re glad you chose our resort for your stay. Regarding the designated swimming area, please kindly… Show more

Dear Ms. Olena, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be friendly. We take great pride in maintaining a clean and welcoming environment for our guests. We look forward to welcoming you back in the future! Best regards, Hotel Management

Dear Ms. Olena, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be friendly. We take great pride in maintaining a clean and welcoming environment for our guests. We look fo… Show more

Dear Mr. Guest Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be friendly. We take great pride in maintaining a clean and welcoming environment for our guests. We look forward to welcoming you back in the future! Best regards, Hotel Management

Dear Mr. Guest Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be friendly. We take great pride in maintaining a clean and welcoming environment for our guests. We look for… Show more

Dear Mr. Ahmed Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be friendly. We take great pride in maintaining a clean and welcoming environment for our guests. We look forward to welcoming you back in the future! Best regards, Hotel Management

Dear Mr. Ahmed Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be friendly. We take great pride in maintaining a clean and welcoming environment for our guests. We look for… Show more

Dear Kirsti Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be friendly. We take great pride in maintaining a clean and welcoming environment for our guests. We look forward to welcoming you back in the future! Best regards, Hotel Management

Dear Kirsti Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be friendly. We take great pride in maintaining a clean and welcoming environment for our guests. We look forwar… Show more