The staff interaction wasn't that good. They reached out and knocked the door multiple times before checkout time which was annoying. At the end they asked just to leave the key. The chalet wasn't well cleaned and you can see coffee stains in the table. It's also far from the city center so you need a car and it takes about 30 minutes to get to the city.

The place is good and the family atmosphere can be felt in Porto Matrouh as whole. The unit has good air conditioning and 2 bathrooms. There's also a well equipped kitchen with pots, microwave and water boiler to make tea. So it was convenient for our stay. The garden is also very good and had swing and table and chairs.

Stayed in September 2024

The resort is very family friendly with safe and energetic environment. Special thanks to Abdul-Munaim who went above and beyond to accommodate us.

Stayed in June 2024

Porto Matruh doesn’t have many restaurants and and shops so you need to go to the main town for that. But that’s ok and a nice change of pace/scenery

The appartment was clean and had all the facilities you need. It had a great view. The bus to the beach was convenient but sometimes gets full. However, the walk was not far.

Stayed in June 2024

Sea shore is 2 km away No water activities ( jet ski / parasailing / banana etc.. ) Lack of kids activities at night ( only bike rental ) No swimming pool for adults

Quite place Good for families Lot of pools for kids and landscape All groceries and food can be ordered delivery ( also available at entrance gate )

Stayed in June 2024

Too far from city centre

Very helpful staff

Stayed in April 2024

The place was nice

Mr Monem was super nice

Stayed in December 2022

Owner was helpful and welcoming, The chalet was clean and contained all the basic requirement, view is relaxing for the sea

Stayed in November 2022

Well firstly the owner should've mentioned that's its out of season and the whole complex was like a ghost town, nothing open we were the only family. To buy something you had to go to the city centre. The only time I saw the owner was when he came to give the key to the apartment, never saw him again.

Just location of the apartment, right next to the beach.

Stayed in October 2024

The sheets weren’t clean, they asked us to clean it ourselves, they made us buy detergent also to clean the sheets !!!!! They knocked on the door, before check out like more than half and hour ??? They check us in after one hour ?

Stayed in September 2024

Nothing

Had an amazing stay at a chalet in Porto Matrouh! The place was super clean, comfy, and had everything we needed. The view of the sea was stunning, and it was the perfect spot to relax. A huge shoutout to Dr. Abdelmoneim for his incredible hospitality. He made sure everything was perfect and made us feel right at home. Can't recommend this place enough – definitely a 10/10 experience! Thanks, Dr. Abdelmoneim!

Stayed in August 2024

Almost non except with the aqua park which I assume should be entitled for kids only! In addition, the pools were also kids only with not enough umbrellas.

The view and location is amazing. There is a rocky beach as well as a sandy one for swimming. The chalet interior is very good and well-furnished. The first impression with Mr.Abdelmonem was really 👍 His treatment and greeting were welcoming and professional. He was always available for help and support whenever I asked 🙏 Overall, my experience with Porto Matrouh was outstanding and remarkable.

Stayed in July 2024

This hotel complex is absolutely abandoned in the off season. All the pools are closed, it's like camping out. Management didn't even provide us with towels or toilet paper. We woke up at 7 and got back on the road. Manager asked us why we didn't get a room in a hotel in town? It was a good question and when we came back through Mersa Matruh that's exactly what we did. This complex should not be renting rooms if they aren't prepared to provide guests with toilet paper or towels.

What did I think of the breakfast? there was no breakfast. And it was Ramadan, so the only breakfast you're going to find in Mersa Matruh is oranges and bananas from a fruit vendor back in town.

Stayed in March 2024

NO sea view

not applicable

Stayed in September 2023

That it is not a sea view :)

The cleanliness is very good and the staff was ready and helpful

Stayed in September 2023

Nothing

Fast chalet reception . The chalet has a stunning view by the pool. Outstanding location, comfortable , and has all the basic requirements . Lovely beach and Mr. Moneim is very friendly and welcoming .

Stayed in September 2023

Great moments

It was great experience clean and perfect welcoming from owner ,Thanks.

Stayed in August 2023

Pool is OK Location of porto

It was the worst chalet I have ever booked And this is the last time I will use booking application,double price the normal price there No sea view, pool was not ready in the first day Chalet so dirty, garden door without lock, bathroom extractor is not working, bathroom door locks is not working...... No body cares even to solve Last time to book in booking application

Stayed in August 2023

Not clean , no pest control , AC is licking inside the bathrooms , no towels, not for families only for couples, my kids were staying 2 floors from me

Location

Stayed in July 2023

NA

Staff hospitality is great, especially Mr. Mon3em Value for money is also great Great place for families, nice Aqua park and stunning beach around 2KM away

Stayed in July 2023

Facilities,equipment

Location and view

Stayed in July 2023

Everything is good there

Place is clean, Staff are good , compound is excellent for families

Stayed in June 2023

Nothing.

The place was nice and comfortable.

Stayed in June 2023

It's little far from entrance.

The room is close to the beach! And it's good access and beautiful view from balcony. The room is pretty and clean enough. We slept well on comfortable bed. The kitchen also is tidy and clean. There's enough cups ,dishes , microwave and extra... I hope I will come back 🌅😊

Stayed in April 2023

Nothing

Stayed in October 2022