Reviews of Al Alamein Hotel 5 stars

Dear Mr. Tosson, Thank you for sharing your feedback. We’re pleased to hear you found the property very nice, and we truly appreciate your kind words. However, we sincerely apologize for the negative experience you had, particularly regarding the valet service. We’re very sorry to hear about the damage to your car, and we take this matter seriously. Please know that we attempted to reach you by phone to better understand the situation and address it properly, as your satisfaction and trust are extremely important to us. We truly regret the inconvenience caused and hope to have the opportunity to make it right and restore your confidence in our service. Warm regards, Nadim Awad Management Office

Dear Mr. Tosson, Thank you for sharing your feedback. We’re pleased to hear you found the property very nice, and we truly appreciate your kind words. However, we sincerely apologize for the negative experience you had, particularly regar… Show more

Dear Mr. Ayman, Thank you so much for your kind words! We're delighted to hear that you found our service and accommodations to be top-notch. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future. Warm regards, Nadim Awad Management Office

Dear Mr. Ayman, Thank you so much for your kind words! We're delighted to hear that you found our service and accommodations to be top-notch. It was our pleasure to have you as our guest, and we look forward to welcoming you back for a… Show more

Dear Mr. Omar, Thank you for taking the time to share your feedback following your recent stay with us. We’re glad to know that you appreciated our location and the beach – we take great pride in offering a beautiful and relaxing environment for our guests. That said, we are truly sorry to hear about the challenges you experienced during your stay. We sincerely apologize for the delayed check-in, the cleanliness issues in your room, and the blocked drain – none of which reflect the standards we aim to maintain. We are particularly concerned about the incident at BHAAR Restaurant and the mistake made with your son's breakfast. The health and safety of our guests is of the utmost importance, and we are taking this matter very seriously. Please rest assured that we are thoroughly investigating these issues with our culinary and service teams to ensure they do not happen again. We also regret the inconvenience caused by the limited availability of towels at the swimming pool and the poor response from our concierge team. Your comments have been shared with the relevant departments, and corrective actions are already underway. Mr. Omar, your feedback is invaluable to us, and we deeply regret that your experience did not meet expectations. We would welcome the opportunity to speak with you directly and make things right. If you’re open to it, please contact our Guest Relations Manager at [insert contact details]. Thank you once again for your honest review. We hope to have the opportunity to welcome you back in the future and deliver the experience you rightfully expected. Warm regards, Nadim Awad Management Office

Dear Mr. Omar, Thank you for taking the time to share your feedback following your recent stay with us. We’re glad to know that you appreciated our location and the beach – we take great pride in offering a beautiful and relaxing environm… Show more

Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re truly pleased to hear that you had an amazing stay, even if it was a short one. It was our pleasure to have you as our guest, and we’re always working to enhance every aspect of our service, and your feedback is greatly appreciated. We hope to welcome you back soon for a longer and equally enjoyable stay. Warm regards, Nadim Awad Management Office

Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re truly pleased to hear that you had an amazing stay, even if it was a short one. It was our pleasure to have you as our guest, and we’re always workin… Show more

Dear Ms. Jessica, Thank you for your kind words! We’re truly honored by your description of your experience as one of unmatched luxury, elegance, and beauty. It brings us great joy to know that we were able to create such a memorable stay for you. We look forward to welcoming you back soon for another exceptional visit. Warm regards, Nadim Awad Management Office

Dear Ms. Jessica, Thank you for your kind words! We’re truly honored by your description of your experience as one of unmatched luxury, elegance, and beauty. It brings us great joy to know that we were able to create such a memorable stay… Show more

Dear Mr. Mohammed, Thank you for taking the time to share your feedback. I would like to extend our sincerest apologies for the disappointing experience you had during your recent stay at Alamein Hotel. We are deeply concerned to learn about the issues you encountered, particularly regarding the service at our reception and restaurants. What you described does not reflect the standards we strive to uphold, and I am truly sorry that our team members, including Abdulrahman and Adel, did not provide the level of professionalism and respect every guest deserves. Your comments regarding the absence of effective management and the reliance on tipping to receive basic service are alarming and unacceptable. Please rest assured that we take your feedback seriously. It has been shared directly with our senior leadership and relevant department heads to address the behavior, investigate the matter thoroughly, and take corrective action where necessary. At Alamein Hotel, we are committed to providing a welcoming and respectful environment for all our guests, and it is clear that we fell short during your stay. We regret that this experience has affected your perception of both our hotel and the North Coast as a tourist destination. Should you be open to it, we would appreciate the opportunity to speak with you directly to better understand the situation and explore how we might regain your trust. Once again, please accept our deepest apologies, and thank you for bringing these concerns to our attention. Warm regards, Nadim Awad Management Office

Dear Mr. Mohammed, Thank you for taking the time to share your feedback. I would like to extend our sincerest apologies for the disappointing experience you had during your recent stay at Alamein Hotel. We are deeply concerned to learn ab… Show more

Dear Valued Guest, Thank you for your kind words and appreciation of our services. We are delighted to know that you had an outstanding experience with us. We look forward to welcoming you back soon for another memorable stay. Best regards, Nadim Awad Management Office

Dear Valued Guest, Thank you for your kind words and appreciation of our services. We are delighted to know that you had an outstanding experience with us. We look forward to welcoming you back soon for another memorable stay. Best regar… Show more