The "handicap accessibility" was not very good, unfortunately. It was comprised of a portable ramp placed over steep stairs. Fortunately, I can hang on to railings (which it had)--but if I were dependent on a wheelchair--it would have been SCARY. The descent was too steep.

We LOVED the up-grade to the Zen Deluxe room--it was tastefully elegant!

Stayed in August 2025

Shower poor flooded the bathroom

Beautiful building good location

Stayed in August 2025

Hotel mgmt try to save money in every possible way (only one person working at the reception so be prepared to wait for check-in and check-out, not enough staff during breakfast, slow internet, basic TV channels, no smart TV, no regular room cleaning, minimum number of towels, basic breakfast food offer, etc.). Also the false advertising of "a former castle", while majority of people stay at the nearby cottage (check my photo). The automatic doors sometimes work, sometimes not. The cottage main door opened with a room card sometimes open the first try, sometimes you'll spend 5 mins. The pool and sauna are very expensive and in 7 days never seen anyone using them. We asked three times for our room cleaning, only once someone came and cleaned. The bathtub is leaking because protective screen is not sealed properly (no showers, you have to sit to avoid flood).

Good location next to the city center, public transport station, main railway station, restaurants and various sights. Room was nice and of decent size, even though it was on top floor so the ceiling is not everywhere flat (mind your head).

Stayed in August 2025

NA

Beautiful well presented clean elegant breakfast supper staff amazing location great Definitely we came back again

Stayed in August 2025

There was no Body Lotion in the bathroom, and no bathroom slippers. A bottle of water in the room would also add to comfort. When elderly guess arrive, there should be someone to assist with getting luggage up the entrance stars and even to the room.

Great location, beautiful building, good decoration.

Stayed in August 2025

The staff, particularly the receptionist, were very kind and supportive. They gave us nice recommendations for Tallinn and catered to us well.

Stayed in August 2025

1. Terrible pillows! You have 2 of them - one is very high and very small (your head hardly fits on it) and the other one is large, but even higher. We both had backaches and stiff shoulders in the morning because of these pillows:-( 2. Cheating policy! They refuse to explain parking rules in Tallinn and the meaning of their road signs and tries to convince you to pay 15 Eur for parking in their backyard. We asked, if parking is free on Saturdays (as we saw the road sign saying that), the guy said "I don't know", then we showed the road sign and asked what it means and the guy said "I don't know, I park my car for 7 Eur a day". Well, I never thought that Estonia is such a country where drivers could be let to drive without knowing the meaning of the road signs...;-) That cheating was really pitiful! Finally we decided to follow the road signs and parked our car in Kesklinn street close to the entrance to their own parking lot for free for the whole weekend and saved 15 eur. It is really safe there. 3. One of the rudest receptionists I've ever met - no smiles, somewhat mocking tone and all the answers were "I don't know" (e.g. when checking in I saw one guest taking a hair dryer and asked if there is a hair dryer in the room). 4. Many stairs - you climb a flight of stairs to the reception, then you get down to the garden, walk to the other building, climb another flight of stairs to your room... The restaurant is also in another building. 5. They played disgusting russian music in the restaurant in the evening. 6. No conditioner, no toiletries (just some soap and shampoo). To get the internet password you need to scan QR code and scroll though a text in Estonian to find it. Toilet near the reception is locked - you need to ask a key to use it.

Small, but very nice, clean and cosy room, good location next to the old town. Classical design corresponds to the spirit of the historical building. Wonderful breakfast - good food and wide choice. Street parking is free in the weekends (since Saturday 15h00 till Monday morning).

Stayed in August 2025

Very good boutique hotel. Lovely breakfast.

Stayed in August 2025

The room could be more clean..there was a bad smell in the bathroom due to the lack of ventilation

The location of the hotel was very good, near the old city ..the design of my room was so authentic..perfectly fits with the soul of the city wood & stones .. like the medieaval age..

Stayed in August 2025

Could have been cleaner. Hadn’t been dusted in a bit and I found someone else’s hair tie with hair in it on the floor next to my bed. Ick. It wasn’t a great value for the money.

It was a great location and definitely convenient.

Stayed in August 2025

Otto staff rather casual

Good reception staff. Very clean

Stayed in August 2025

My only regret is that i realised too late that there was both a spa in the basement and a jacuzzi in our room.

Beautiful old building next to the Old Town, with friendly staff that gave helpful information in excellent English. Great breakfast in the cellar. There is also a bar/library and a courtyard. When we arrived there was a wedding reception outside our window but still quiet inside. One of my all time favourite hotels.

Stayed in August 2025

Amazing hotel.

Stayed in August 2025

Location

Stayed in July 2025

The service was not up to 4stars. The breakfast was not great, juice really cheap. And the room small while the courtyard cannot be used. Bedding not great.

Location was convenient, room was good overall.

Stayed in August 2025

There wasn't a cosy terrace outside, you have to organise that yourself, though they have a wonderful terrace.

It's a nice place

Stayed in July 2025

Beautifull room, jakuzzi was nice and beds super comfortable.

Stayed in July 2025

Breakfast is great lot of choice

Stayed in July 2025

The check in took forever, we requested early check in but nobody replied , breakfast was ok , some items was missing when we reached and for some meat there was no signs out which meat is that, would be nice to know what meat is offered

Good location. Have parking also for the car, they have ac which is needed in the summer, beds are comfortable

Stayed in July 2025

A bit overpriced for Tallin. Double bed for two persons was quite small and with thin mattress. Room size a bit small too. During check in the receptionist asked to fill in a paper form what I refused to do since a fast check in process was offered already via a website (I got SMS for that) where relevant questions were already asked and answered by me. I wanted to get a room with bathtub but it was not available during check in. Shower area was not properly designed with a lot of water leaking from the shower to the bathroom floor.

Location, old building with high ceilings, good breakfast. Friendly receptionist.

Stayed in May 2025

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Friendly staff and helpful receptionist !

Stayed in July 2025

Check in was an issue. Queues of people and only one person to check people in (3pm). Not only that my room was not ready as was the people in front of me. People arriving later were able to access rooms! Check in process needs to be revised as does the cleaning process to ensure all rooms are ready from 3pm.

Location was very good just outside the old town but very close to the main Railway Station and on a direct bus from the Airport (Bus 2). The ferry terminal can be done in a brisk 30 minute walk or via bus/tram. The building has been tastefully refurbished and the rooms are very comfortable with full bath and shower facilities and excellent WIFI. There is also a nice courtyard to sit out in when the weather allows this. The breakfast is very good with very fresh ingredients and plenty of choice.

Stayed in July 2025

We loved everything.

Such a beautiful hotel and a fantastic location! The room was spacious even with the extra bed for our teenage daughter. We loved the jacuzzi, the lovely courtyard restaurant, excellent service and easy walking distance to the castle hill. Definitely coming back!

Stayed in July 2025

The misunderstanding about the description of the room: if it’s written Room with the spa bath, for me is the Spa access. In reality the room came with the scratched bath with hydromassage option. The rooms are very small, a little bit old and our waste bin in bathroom was not cleaned, however the problem was solved immediately after the call to reception and the lady cleaning apologised 1000 times.

The location is fantastic, close to the old town and all city locations. Excellent breakfast. Very comfortable bed with topper. SPECIAL THANKS TO KEVIN, the reception manager who made our stay nice and solved all our problems in 5 minutes. Really human attention and great service.

Stayed in July 2025