There was nothing to dislike

Everything was perfect. Great location, nice room. The manager was very attentive. Walkable to downtown and restaurants On site parking. I'm impressed.

Stayed in June 2025

No one spoke any English, use google translate and you will be fine.Basically same breakfast choices every morning.

Front desk staff exceptional service with calling taxi, helping out when things needed. Beds very comfortable, quiet room, hot showers, good wi-fi. Easy walking distance to many restaurants, plazas, etc.

Stayed in May 2025

There was a very strong smell of cleaning chemicals when we first checked in. Luckily we opened the window, and by the time we returned to the room a few hours later it had completely dissipated. This I'm sure is not always an issue, but for anyone who is scent sensitive, it was a bit much.

If you are looking for a quiet place to stay while you visit Cuenca this is a great option. I requested a room in the back so as to avoid noise from the street and it was great. The room was clean and secure.

Stayed in March 2025

Nothing

Nice, clean and well kept

Stayed in February 2025

The room is small. We booked room was supposed be 300 sf more but felt very small. It didn’t look like the ones shown in pictures as we selected. Breakfast was simple basic.

Good location and free on site parking

Stayed in January 2025

nothing- the experience was good here

Lovely staff, excellent location, powerful shower , spacious rooms and superb value for money

Stayed in February 2025

It's more personal than something sbout the property that I didn't like. I wish they offer hot water & refills for tea, otherwose their breakfast was very good.

I really liked the location, and the staff was very friendly and helpful.

Stayed in December 2024

super friendly stuff, good location, good parking, nice breakfast. Can be a bit noisy from outside if you receive a room in front.

Stayed in December 2024

The location in historic center was excellent, close to everything. The breakfast was great and served for 3 hours. The power was on all the time despite shortages.

Stayed in December 2024

Areas for improvement: Some of our beds were really hard/uncomfortable. It would be nice to have maybe a choice of sliced ham or bacon with the eggs (but that's American style)

Great hotel, walking distance from the Centro Historico. About 5 blocks) Rooms are clean and spacious. Our room had 5 beds, which was perfect for our cousin get-together (girl's vacation) Staff is wonderful. Extra friendly and accommodating. Breakfast was simple but sufficient: An egg made to order, a fresh juice, coffee, bread and marmalade. They will also hold your luggage if needed pre/post checkout. Overall I'd give it a 9/10. Only due to some beds being uncomfortable, but I'd definitely return on my next trip.

Stayed in November 2024

People are very nice!

Stayed in October 2024

The spa room is not working under maintenance - I don't have a chance to use it ,

The location is close to downtown, and the staff is accommodating and friendly.

Stayed in September 2024

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The room I was given was beautiful, vintage and absolutely spotless, the bed was comfortable and the hosts were super lovely and helpful; I had a bus at 6am and they called a taxi for me! The hotel is also located in the perfect location, very close to everything.

Stayed in May 2024

The facilities are not open ie restaurant or fitness centre or the sauna

Helpful staff seems to be run by one person

Stayed in April 2024

The property was wonderful. The constant beeping sound of the crosswalk outside, kept me up all night from room 21.

Clean

Stayed in April 2024

Noisy street

Friendly, professional, accommodating, food, cleanliness

Stayed in April 2024

Staff was friendly and professional. They went above and beyond to make sure our needs were met. I love the fact the breakfast they provide is made with freshly made fruit juices, fresh housemade jam and fresh bread from a local bakery.To me it does make a difference and helps you appreciate the effort they put in make sure the guess needs are met. The hotel is within 15 walking distance from the main park and local tourits spots and attracctions.

Stayed in January 2024

Breakfast could be better.

Very comfortable stay, tastefully designed and rooms are clean with good bed.

Stayed in December 2023

Comfortable, clean room. Nice breakfast, friendly staff.

Stayed in October 2023

Recommend a hook or place in the shower to put stuff other than on the floor. Recommend a small table in the bathroom to place toiletries.

Nice big room with sitting area, table, mirror, comfortable bed and closet. Excellent location 10 min walk from parque Calderon. Very good internet in room and common areas - able to teach Zoom classes. Marcos and Rafael were very helpful and attentive.

Stayed in July 2023

Nothing, it was all good.

Lovely friendly staff and clean, clean room. Very comfortable and just a short walk to the historic centre.

Stayed in June 2023

Nothing. They allow pets. The hotel DOES NOT SMELL LIKE THEY DO. If you like dogs, but don’t have one, don’t let this deter you. This hotel is spotless and always smells pleasant. I am a bargain shopper but my Spanish skills aren’t strong enough to negotiate. Anyway, you are very close to Mercado October 10 you will have a blast here.

Everything. The staff was professional and hard working. The facilities are beautiful and well maintained. Breakfast was top notch. Eggs are your way! Beds were a dream. Don’t miss out on taking a coffee or coca-cola to the top. It’s a beautiful glassed in sitting area with a lovely view of the city. I watched fireworks up there one night. I felt like it was the top of my castle. I asked for extra pillows and towels and they brought even fluffier ones.

Stayed in June 2023

Warm hospitality, clean rooms, comfortable bed, HOT shower, good breakfast, convenient location, good value.

Stayed in April 2023

Marcos on the front desk was lovely and made sure my stay was comfortable.

Stayed in April 2023