Reviews of Sheraton Quito 5 stars
Avenida Republica de El Salvador, 36-212, 170150 Quito, Ecuador
Loading
Guests also reviewed these properties:
Leicester, United Kingdom
Cape May, United States
Waupun, United States
Tallinn, Estonia
Nantwich, United Kingdom
Aichach, Germany
Sarzana, Italy
Ascea, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewBreakfast was good.
The only downside we found was that when we checked-in there were King Rooms for $USD100 so it turned out that our booked room was far more expensive than what was available when we made the original booking some months ago.
Dear Neville, Thank you for rating us and for sharing your experience. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewAwesome hotel, great staff and great location.
Dear Neil, Thank you for rating us and for your feedback. It is great to hear that you enjoyed your stay with us! Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
Dear Neil, Thank you for rating us and for your feedback. It is great to hear that you enjoyed your stay with us! Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Mich… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewVery pleasant and comfortable. Breakfast is good and help us to wrap breakfast boxes to catch up early flight!
Dear Wendy, Thank you for rating us and for sharing your feedback! Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewAll the staff was super friendly and professional.
The room was very comfortable. Really missed having a refrigerator, but the restaurant was very helpful providing ice.
Dear Susan, Thank you for rating us and for sharing your feedback and suggestions. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewComfortable room, good bathroom.
Charge on my credit card for which I have no receipt And need to dispute. Staff were not helpful except taking bags to room and expecting a tip. Amount charged was more than the price quoted when we book
Dear Alison, Thank you for rating us and sharing your feedback. We’re sorry to hear about the inconveniences you experienced. We have confirmed that the receipt/invoice has been sent to your email. If you have any further comments or questions, please do not hesitate to contact us — we will be happy to assist you. Kind regards, Michel Thorin General Manager
Dear Alison, Thank you for rating us and sharing your feedback. We’re sorry to hear about the inconveniences you experienced. We have confirmed that the receipt/invoice has been sent to your email. If you have any further comments or q… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewIt was great
More tables availability
Dear Francisco, Thank you for rating us and for your feedback! Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
Reviewed: 12 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewLocation, amenities, quiet.
Not enough coffee available in room for 2 people.
Dear Peter, Thank you for rating us and for your feedback. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 December 2024 · Stayed in December 2024
Verified reviewReviewed: 21 November 2024 · Stayed in November 2024
Verified reviewLocation, comfort, clean
The food,
Dear Carla, Thank you for rating us and for your feedback. We are glad to hear you enjoyed your overall stay. I have shared your comment regarding the food so the appropriate team can review it. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
Dear Carla, Thank you for rating us and for your feedback. We are glad to hear you enjoyed your overall stay. I have shared your comment regarding the food so the appropriate team can review it. Please feel free to contact us if you have a… Show more
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewGreat location Bed is very confortable Very good breakfast
Windows are single layer as most of the hotels in Ecuador
Dear Damien, Thank you for rating us and for sharing your valuable feedback. It is good to hear that you enjoyed your stay with us. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
Dear Damien, Thank you for rating us and for sharing your valuable feedback. It is good to hear that you enjoyed your stay with us. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. … Show more
Reviewed: 8 November 2024 · Stayed in November 2024
Verified reviewReviewed: 31 October 2024 · Stayed in October 2024
Verified reviewGood location, big room and nice breakfast
Update plugs in the room
Dear Sergi, Thank you for rating us and for sharing your feedbak! It is good to hear you enjoyed your stay with us. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
Dear Sergi, Thank you for rating us and for sharing your feedbak! It is good to hear you enjoyed your stay with us. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, M… Show more
Reviewed: 13 October 2024 · Stayed in October 2024
Verified reviewThe breakfast was amazing!
Dear Susan, Thank you for rating us and for sharing your experience with us! Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
Reviewed: 25 September 2024 · Stayed in September 2024
Verified reviewReviewed: 20 June 2024 · Stayed in June 2024
Verified reviewRoom office chair. Electric window panel. Bed
Shower. Really bad water.flow
Dear Daniel, Thank you for rating us and for sharing your feedback. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager