Reviews of Pepe's House Cuenca I Hotel & Boutique Hostel
Mariscal Sucre 12-19 y tarqui, 010150 Cuenca, Ecuador
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Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewCharming atmosphere. Great location. The staff were very friendly and helpful, scheduling transportation and obtaining tickets for us. As well as giving helpful recommendations and information. Breakfast was great. And coffee available at all hours. We will definitely book this hotel again!
Nothing. Everything was great.
Thank you for your comment and kind words. We are happy to be your family, even if only for a few days.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewIt was like a little slice of luxury! The bed was great, the shower was awesome, and the wifi was very fast and stable. Breakfast was also delicious and plentiful, and the staff were very friendly and welcoming. Our room was also much more spacious than the photos would suggest!
The lock on our door was a bit finicky but that’s a very minor issue. It was a great spot and we wished we could’ve stayed longer!
Thank you Tristan for your comment, it fills us with happiness that you have been able to enjoy our services and that our team has welcomed you with that human warmth that characterizes them, thank you for commenting about the lock also, everything is fixed. We also would have loved you to stay longer, we hope to welcome you again with enthusiasm.
Thank you Tristan for your comment, it fills us with happiness that you have been able to enjoy our services and that our team has welcomed you with that human warmth that characterizes them, thank you for commenting about the lock also, ev… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewThe staff is incredible. So helpful and the cat, Empanada, is such a friendly, loving cat.
Everything was great, no complaints.
Thank you Dawn for your honest review. It was a pleasure to meet you and have you stay with us for a few days. We look forward to seeing you again.
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewEverything, great location, cleaness, and obviously our hostess empanada 😄
Dear Mayra, thank you very much for sharing your experience and giving us such a positive review! We are very happy to know that you enjoyed our privileged location, the cleanliness of the facilities and, of course, our dear "hostess Empanada". For us it is essential to offer a comfortable and welcoming environment, so we take care of every detail to make you feel at home. We hope to have the pleasure of welcoming you again very soon. Best regards!
Dear Mayra, thank you very much for sharing your experience and giving us such a positive review! We are very happy to know that you enjoyed our privileged location, the cleanliness of the facilities and, of course, our dear "hostess E… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewMy stay at Pepe’s House was a delightful experience. From the very first moment, the hotel staff welcomed me with exceptional warmth, always attentive and ready to assist with any need. The room was comfortable and perfect for resting after exploring the city. A special detail that made my visit even more enjoyable was Empanada, the hotel’s cat, whose sweetness made her the best companion. Without a doubt, a cozy place I look forward to returning to. Highly recommended!
Thank you very much for sharing your wonderful experience and for the excellent rating you have given us! It fills us with joy to know that from the first moment you felt welcome and cared for by our team, because offering a warm and personalized service is one of our top priorities. We are delighted that you enjoyed the comfort of the room and the opportunity to explore the city with the peace of mind of knowing that you had a cozy place to rest. Also, knowing that the company of our beloved kitty "Empanada" made your stay even more special makes us very proud. Without a doubt, she has become a very important member of our hotel family and we love to see how our guests enjoy her tenderness. It will be a pleasure to welcome you again on your next visit!
Thank you very much for sharing your wonderful experience and for the excellent rating you have given us! It fills us with joy to know that from the first moment you felt welcome and cared for by our team, because offering a warm and person… Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewIt was , comfortable, cozy
Nothing , everything was fine
Dear Maria, Thank you very much for sharing your experience with us! We are glad to hear that your stay was comfortable and welcoming, and that you were able to enjoy our personalized service and attention. We are delighted to know that the information provided was useful to make the most of your visit. It is a true honor to receive such positive feedback, and it motivates us to continue working hard to provide memorable experiences for our guests. We hope to have the opportunity to welcome you again in the future, thank you for choosing us!
Dear Maria, Thank you very much for sharing your experience with us! We are glad to hear that your stay was comfortable and welcoming, and that you were able to enjoy our personalized service and attention. We are delighted to know that th… Show more
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewVery comfortable and big bed, the room had everything one needs, the stuff was very nice and helpful , and I also loved the very cuddly cat ☺️
The breakfast could improve a bit, especially the müsli/ cornflakes were a bit sad. I would also love a bit more than jam to put on the toast. (But this seems to be a problem that I encountered all over hostels in Ecuador.)
Dear Anna Christina, Thank you so much for sharing your very detailed experience with us! We are very happy to hear that you enjoyed the location, the charm of our place and the comfort of your room. It also fills us with satisfaction to know that our team and our spoiled Empanada contributed to make your stay special. We really appreciate your remarks about breakfast. We take note of your suggestions regarding muesli, cornflakes and the variety of jams for toast. Your feedback is very valuable to us, as it helps us identify areas where we can improve to provide an even better experience for our guests. We hope to have the opportunity to welcome you back and surprise you with some improvements to our breakfast, thank you for choosing us and for your kindness!
Dear Anna Christina, Thank you so much for sharing your very detailed experience with us! We are very happy to hear that you enjoyed the location, the charm of our place and the comfort of your room. It also fills us with satisfaction to k… Show more
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewReviewed: 26 December 2024 · Stayed in December 2024
Verified reviewGreat location.
Dear Ryan, Thank you very much for sharing your experience with us. We are glad to hear that you enjoyed our location, ideal for exploring and making the most of your visit. We sincerely appreciate your rating and take note of the areas where you feel we can improve. Your feedback is very valuable to us, as it helps us identify opportunities to continue to provide quality service and an even more satisfying experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay, thank you for choosing us!
Dear Ryan, Thank you very much for sharing your experience with us. We are glad to hear that you enjoyed our location, ideal for exploring and making the most of your visit. We sincerely appreciate your rating and take note of the areas w… Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewGreat welcome, beautiful space, i loved the breakfast, nice cozy spaces for working, resting.
My room had no window to the outside... i cant sleep without fresh air so it was not a pleasant night.
Dear Dominique, Thank you for sharing your experience with us. We are glad to hear that you enjoyed the welcome, our cozy spaces and breakfast. We regret that the room you were assigned did not meet your expectations in terms of ventilation. For your next visit, we will be happy to offer you a room with an exterior window. These rooms are subject to availability and have an additional cost, but we will be happy to provide you with all the necessary information to make your stay even more comfortable. We look forward to welcoming you again!
Dear Dominique, Thank you for sharing your experience with us. We are glad to hear that you enjoyed the welcome, our cozy spaces and breakfast. We regret that the room you were assigned did not meet your expectations in terms of ventilati… Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewThere was a good variety of foods for the breakfasts, fresh fruits, eggs, local Cuenca dish, breads and specialty rolls as well as granola and oats. Milk, yougert juice water and coffee. Staff were excellent and very friendly.
There was nothing that I would say I did not like. Very enjoyable stay
Thank you very much for taking the time to share your experience with us. We are very happy to hear that you enjoyed our facilities, especially the breakfast, with our variety of local and healthy options. We are proud that our team contributed to making your stay more enjoyable. We look forward to welcoming you back very soon to provide you with another exceptional experience. Thank you for choosing us Richard.
Thank you very much for taking the time to share your experience with us. We are very happy to hear that you enjoyed our facilities, especially the breakfast, with our variety of local and healthy options. We are proud that our team contrib… Show more
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewReviewed: 5 November 2024 · Stayed in November 2024
Verified reviewReviewed: 17 October 2024 · Stayed in October 2024
Verified reviewFront desk staff, exceptional.
Greetings dear Margaret, thank you for your opinion, we are glad to know that you liked the attention of our staff, which is always ready to provide the best care in whatever you need, we hope to see you again in the future!
Reviewed: 25 September 2024 · Stayed in August 2024
Verified reviewReviewed: 17 August 2024 · Stayed in August 2024
Verified reviewPerfect Central location. Breakfast included in the price. Water to fill water bottles for free. Staff looked after our bags after we checked our until we collected them later in the day.
Nothing....it was perfect.
Greetings, we are glad to know that you enjoyed the location of the hotel in the historic center close to several tourist sites, we always try to make the stay of our guests more comfortable and be able to provide the help they need, we hope to see you in future bookings, thank you.
Greetings, we are glad to know that you enjoyed the location of the hotel in the historic center close to several tourist sites, we always try to make the stay of our guests more comfortable and be able to provide the help they need, we hop… Show more
Reviewed: 16 August 2024 · Stayed in August 2024
Verified reviewCentrally located. Free breakfast. Looked after our bags until it was time for check in. Free water to fill water bottles. Extremely helpful staff.
Nothing. It was perfect.
Greetings Kylie, we are glad to know that you enjoyed your stay, our breakfast and the attention of the staff that is always willing to help you with any information you need. We hope to see you again in the future, good day.
Reviewed: 8 August 2024 · Stayed in August 2024
Verified reviewVery quiet room. Centrally located. Good hot water. Nice breakfast.
I got locked in and the staff did not tell me about this.
Greetings dear Rui, we are glad you enjoyed your stay, as well as the varied breakfast offered, our staff is always ready to provide the best service, we are sorry to hear what happened, but always at the time of check in you are given all the necessary information for access to the hotel and also have an emergency contact for any incident that may occur. Good day.
Greetings dear Rui, we are glad you enjoyed your stay, as well as the varied breakfast offered, our staff is always ready to provide the best service, we are sorry to hear what happened, but always at the time of check in you are given all … Show more
Reviewed: 3 August 2024 · Stayed in July 2024
Verified reviewReviewed: 15 July 2024 · Stayed in July 2024
Verified reviewPepe the cat 🐈.
Dear Daniel, thank you for your comment, we hope to see you again, greetings.