The lock on our door was a bit finicky but that’s a very minor issue. It was a great spot and we wished we could’ve stayed longer!

It was like a little slice of luxury! The bed was great, the shower was awesome, and the wifi was very fast and stable. Breakfast was also delicious and plentiful, and the staff were very friendly and welcoming. Our room was also much more spacious than the photos would suggest!

Stayed in June 2025

Everything was great, no complaints.

The staff is incredible. So helpful and the cat, Empanada, is such a friendly, loving cat.

Stayed in April 2025

Everything, great location, cleaness, and obviously our hostess empanada 😄

Stayed in March 2025

My stay at Pepe’s House was a delightful experience. From the very first moment, the hotel staff welcomed me with exceptional warmth, always attentive and ready to assist with any need. The room was comfortable and perfect for resting after exploring the city. A special detail that made my visit even more enjoyable was Empanada, the hotel’s cat, whose sweetness made her the best companion. Without a doubt, a cozy place I look forward to returning to. Highly recommended!

Stayed in February 2025

Nothing , everything was fine

It was , comfortable, cozy

Stayed in January 2025

The breakfast could improve a bit, especially the müsli/ cornflakes were a bit sad. I would also love a bit more than jam to put on the toast. (But this seems to be a problem that I encountered all over hostels in Ecuador.)

Very comfortable and big bed, the room had everything one needs, the stuff was very nice and helpful , and I also loved the very cuddly cat ☺️

Stayed in December 2024

Great location.

Stayed in December 2024

There was nothing that I would say I did not like. Very enjoyable stay

There was a good variety of foods for the breakfasts, fresh fruits, eggs, local Cuenca dish, breads and specialty rolls as well as granola and oats. Milk, yougert juice water and coffee. Staff were excellent and very friendly.

Stayed in December 2024

Front desk staff, exceptional.

Stayed in October 2024

Nothing....it was perfect.

Perfect Central location. Breakfast included in the price. Water to fill water bottles for free. Staff looked after our bags after we checked our until we collected them later in the day.

Stayed in August 2024

Nothing. It was perfect.

Centrally located. Free breakfast. Looked after our bags until it was time for check in. Free water to fill water bottles. Extremely helpful staff.

Stayed in August 2024

I got locked in and the staff did not tell me about this.

Very quiet room. Centrally located. Good hot water. Nice breakfast.

Stayed in August 2024

Pepe the cat 🐈.

Stayed in July 2024

The bed was very uncomfortable.

The location was perfect. The breakfast was very nice. Friendly staff and a wonderful cat named Empanada.

Stayed in May 2024

Breakfast was ok but nothing exceptional

Nice place - not right in the centre but still it has a good position, We had a room at the front with a seating area and windows out on to the street. Slight trade off with street noise/Music from the shop opposite for the light and balcony but with the windows closed the noise was ok. Very helpful staff including Empanada the cat who was really in charge

Stayed in January 2024

Nothing - it was great!

We really enjoyed our stay at pepes! Great location for exploring Cuenca and the personnel was really lovely. The breakfast was plentiful and overall the interior of the hotel is very welcoming!

Stayed in December 2023

Nothing

Great location, good breakfast, helpful staff.

Stayed in November 2023

An extremely helpful service and Organisation of pick up, excursions etc.

Stayed in July 2023

I didn't like that I couldn't catnap Empanada.

First off, the staff were all super helpful and booked a couple of day trips for me. They don't have a tourist agency there so the staff was able to find something for me cheaper than I could on my own. And the trips were great! Now, any review would be incomplete without a mention of Empanada. She is the best cat in Ecuador (undisputed) but also quite possibly the entirety of South America. I love her. Also the rooms are very clean and comfortable! But....Empanada. She is everything.

Stayed in June 2023

Very friendly and helpful staff, delicious breakfast, spacious rooms and modern bathrooms. Convenient location - easy walk to major city sites in Cuenca. Great value.

Stayed in May 2023

No major point. Just there are two lovely friendly cats. I'm allergic it has been a little issue once one came to say hi. Nothing to complain about the place

A really nice hotel well located in the center. The place is quiet and is a nice location to rest in Cuenca near the Cathedral, the artists street and floral marketl. The personal is kind, available and really helpful. Bars and restaurants are at walking distance. The breasfast is delicious. Our room was cosy and clean next to a bright resting area. You have everything to enjoy a good stay in Cuenca definitely a family place to stay

Stayed in May 2023

11am checkout is too early. Although the common areas were made available to us to use as we had an evening flight from Cuenca

Beautiful room, excellent breakfast, comfortable bed, central location quiet.

Stayed in March 2023

The cats were friendly. Breakfast was slow on the last morning when we had a bus to get, but we didn’t ask the night before for it to be prompt.

Stayed in January 2023

The shower was a little slippery.

The hotel is nicely decorated. It is an excellent location. it is very quiet. The staff is friendly and helpful Good breakfast

Stayed in February 2023