Reviews of NH Collection Quito Royal 5 stars
Luis Cordero 444 Y Av. 12 De Octubre, La Floresta, 170150 Quito, Ecuador
Loading
Guests also reviewed these properties:
Austin, United States
Theix, France
Menton, France
Adler, Russia
Angers, France
Uggiano la Chiesa, Italy
Veljun, Croatia
Haikou, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewIt was our first time visiting Quito. The facilities and staff were great! We loved the breakfast buffet and having coffee and tea available in our room. We live in Cuenca and hope to stay there again.
The dinner in the restaurant was just OK, the meats were a bit overcooked.
Dear Guest, It's wonderful to hear that you had such a pleasant first-time experience in Quito, and that our hotel was able to contribute to that. Your recognition of our staff, breakfast buffet, and in-room amenities is greatly appreciated. We're also glad to know that you're considering staying with us again on future visits from Cuenca. That's the highest compliment we could ask for! In regard to your dining experience, it's regrettable to hear that it didn't meet your expectations. It's always our aim to offer a variety of enjoyable meals to our guests. Your feedback about the dinner is noted and appreciated as it helps us in our ongoing efforts to improve. Thank you once again for your valuable feedback and we look forward to welcoming you back in the near future. Best regards. JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Guest, It's wonderful to hear that you had such a pleasant first-time experience in Quito, and that our hotel was able to contribute to that. Your recognition of our staff, breakfast buffet, and in-room amenities is greatly appreciate… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGood location close to multiple bars and restaurants. Friendly staff and excellent buffet breakfast.
Dear Guest, Your positive remarks regarding our prime location and friendly staff are truly appreciated. It's fantastic to hear that you found our vicinity to several bars and restaurants convenient, and you enjoyed our buffet breakfast. We exist to serve our guests, and your feedback affirms the hard work we put in every day. Thank you once again for your kind words. We look forward to welcoming you back on your next visit. Best Regards. JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Guest, Your positive remarks regarding our prime location and friendly staff are truly appreciated. It's fantastic to hear that you found our vicinity to several bars and restaurants convenient, and you enjoyed our buffet breakfast. W… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewHuge room with good hot water and very clean. Breakfast was beautiful. Lovely fresh fruits and veggies. A wall of breads. Good coffee and juice. But no eggs. There was a curry and other protein sources, but I wanted eggs.
The place is lovely. My ONLY real issue is that the gentleman who checked me in looked at me as though I didn't measure up and didn't belong there. And he talked down to me. He commented negatively that I had "booked through Booking.com." It's a nice hotel, but that was unnecessary and disappointing.
Dear Beth, Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed the spacious room, the cleanliness, and our breakfast selection. At the same time, we are truly saddened by your words: “Guess I wasn’t what they wanted in a guest.” Please accept our deepest apologies, as this is far from the welcoming and respectful experience we want every guest to feel. Every guest is equally valued and respected, regardless of the booking channel, and I regret that you felt otherwise. I have already addressed this matter with our team to ensure it does not happen again. Regarding breakfast, we also regret not informing you that we do have a live egg station where our chef prepares eggs to your preference. We will make sure our team highlights this option more clearly moving forward. It would be a pleasure to welcome you back in the future and provide you with the seamless and genuinely caring experience you deserve. Warm regards, José Alejandro Ospina E. Director Hotel
Dear Beth, Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed the spacious room, the cleanliness, and our breakfast selection. At the same time, we are truly saddened by your words: “Guess I… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewHotel is an older property that needs renovation. Staff helpful and nice. Breakfast provided was fair, omelette station was a joke. Room was decent sized but lighting was NOT adequate. Unfortunately the bathtub was one of those high stepup older tubs. HOWEVER, GREAT SHOWER HEADS (2) AND PRESSURE. There was a normal (not a stupid rainshower) shower head with massage, etc., and one of those hand held ones that you can move around which was great. Shower pressure best I have had in a hotel in years. You actually feel clean. Windows Do Not filter out the street noise.
Omelette Station, Older Windows that do not filter street noise. Lighting in the room was inadequate. High step bathtub.
Dear Fracisco, It's heartening to hear that you found our staff helpful and our shower amenities to your liking. We pride ourselves on providing excellent service and it's delightful to know that this aspect of your stay was enjoyable. Your constructive feedback regarding the omelette station, room lighting, and bathtub is noted. Our intent is to provide a comfortable and pleasant stay for all our guests, and such feedback helps us understand areas where we can potentially enhance our guest experience. We regret that the noise from outside was a concern for you. Our hotel is indeed located in a bustling part of town, which unfortunately comes with a certain degree of noise. We appreciate your honest review and look forward to the opportunity to serve you again in the future. Sincerely, JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Fracisco, It's heartening to hear that you found our staff helpful and our shower amenities to your liking. We pride ourselves on providing excellent service and it's delightful to know that this aspect of your stay was enjoyable. Yo… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewLocation was excellent. Staff were amazing
N/a
Dear Mary, It's truly delightful to hear that you found our location to be excellent and our staff amazing. Our team is indeed dedicated to providing the best service to ensure a memorable experience for our guests. We are glad that you could witness this during your stay. Your commendation is greatly appreciated, and we hope to welcome you back soon. JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Mary, It's truly delightful to hear that you found our location to be excellent and our staff amazing. Our team is indeed dedicated to providing the best service to ensure a memorable experience for our guests. We are glad that you co… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewExcellent location ! And delicious breakfast . Everyday they surprised you with something new.
Dear Lorena, Your kind words about our location and breakfast selection truly made our day. Delighting our guests with daily surprises is indeed part of our core philosophy at our hotel. Your joy and satisfaction are our highest priorities. We hope to continue impressing you and making your stay memorable on your future visits. Best regards. JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Lorena, Your kind words about our location and breakfast selection truly made our day. Delighting our guests with daily surprises is indeed part of our core philosophy at our hotel. Your joy and satisfaction are our highest priorities… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewHotel was quiet, clean, comfortable, and modern. Rooms were spacious, with amenities. The staff was friendly and helpful. They arranged for a cab to and from the airport. I could not have asked for a better stay. Staff stored our extra luggage when we went to Galapagos for a few days. This was a great help.
Everything was wonderful.
Dear John, It is heartening to hear that you had a delightful stay at our hotel. Your mention of our quiet, clean, and comfortable environment brings us great joy. Our team strives to ensure all our guests' needs are catered to, and it is pleasing to know that you found our staff friendly and helpful. The convenience of our cab services and luggage storage facilities is something we pride ourselves on, and we're glad it was beneficial to you during your trip to Galapagos. It is guests like you who make our job rewarding and we are thrilled to know that we have met your expectations. Looking forward to welcoming you back in the future. Best Regards. JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear John, It is heartening to hear that you had a delightful stay at our hotel. Your mention of our quiet, clean, and comfortable environment brings us great joy. Our team strives to ensure all our guests' needs are catered to, and it is… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewStaff extremely helpful, bed super comfy, nice and rich breakfast
Dear Ohad, Your kind words are greatly appreciated. It's delightful to know that you found our staff helpful and our beds to your liking. We strive to create a comfortable and welcoming environment for all our guests. The rich and varied breakfast we offer is indeed a point of pride for us, and we're pleased to hear that you enjoyed it. We hope to have the opportunity to serve you again in the future. Best regards. JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Ohad, Your kind words are greatly appreciated. It's delightful to know that you found our staff helpful and our beds to your liking. We strive to create a comfortable and welcoming environment for all our guests. The rich and varied … Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThey gave me a complimentary late check out of 3pm. I really liked that. But also the hotel was clean, in a good neighborhood and good facilities.
Well the air conditioner wasn’t heating properly and I was freezing. But I called the reception and they sent me a portable heater that solved the problem.
Dear Guest, Your feedback is greatly appreciated. It's delightful to learn that you valued our complimentary late check-out and found our cleanliness and facilities up to the mark. We always aim to provide an environment that is comfortable and welcoming. However, we regret to hear about the initial discomfort you experienced with the air conditioning. It's good to know that our team was able to quickly assist you with a portable heater, ensuring your comfort. We always strive to resolve any issues promptly to ensure our guest's satisfaction. Thank you again, and we look forward to welcoming you in the future. JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Guest, Your feedback is greatly appreciated. It's delightful to learn that you valued our complimentary late check-out and found our cleanliness and facilities up to the mark. We always aim to provide an environment that is comfortabl… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewClean and spacious.
While the room is clean and spacious, the visual style and deco is old and rundown. If you don't mind the aesthetic it is a clean room.
Dear Guest, Thank you for your feedback. It is delightful to hear that you appreciated the cleanliness and spaciousness of the room. While aesthetic preferences may vary, your perspective is valued, and it is wonderful to know that the room met your expectations for comfort and cleanliness. Thank you for staying with us, JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Guest, Thank you for your feedback. It is delightful to hear that you appreciated the cleanliness and spaciousness of the room. While aesthetic preferences may vary, your perspective is valued, and it is wonderful to know that the roo… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewThe service, the amenities and the breakfast
The bed and pillows were so firm, it was very uncomfortable.
Dear Diana, Your detailed feedback is greatly appreciated. It's delightful to learn that our service, amenities and breakfast left a positive impression during your stay. We regret, however, to hear about your discomfort with the bed and pillows. We understand that comfort is subjective and varies from person to person. Our aim is to cater to a wide range of preferences, and we are constantly striving to ensure our guests have a relaxing and enjoyable stay. Your feedback is valuable and helps us focus on areas where we can improve. We hope to welcome you back soon for a more comfortable experience. Best regards. JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Diana, Your detailed feedback is greatly appreciated. It's delightful to learn that our service, amenities and breakfast left a positive impression during your stay. We regret, however, to hear about your discomfort with the bed and … Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewHelpful reception and close to lots of good restaurants
Some of the rooms could do with updating
Dear Amanda, It's great to hear that you found our reception helpful and appreciated our convenient location near many excellent dining options. Your observation about the rooms is also taken note of. It's part of our ongoing commitment to enhancing our hotel's overall experience. We prioritize the comfort and satisfaction of our guests. Looking forward to welcoming you back again soon. JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Amanda, It's great to hear that you found our reception helpful and appreciated our convenient location near many excellent dining options. Your observation about the rooms is also taken note of. It's part of our ongoing commitment t… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewCourteous Staff, Excellent Location, Nice Breakfast
Dear Mr. Afzal, Your kind words have truly made our day! It is delightful to know that our diligent staff, prime location, and delicious breakfast offerings added to the enjoyment of your stay. We believe in creating an ideal experience for our guests, and your feedback confirms that we are on the right track. We look forward to welcoming you back for another wonderful stay in the future. JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Mr. Afzal, Your kind words have truly made our day! It is delightful to know that our diligent staff, prime location, and delicious breakfast offerings added to the enjoyment of your stay. We believe in creating an ideal experience fo… Show more
Reviewed: 21 May 2025 · Stayed in April 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in March 2025
Verified reviewThe staff were extremely helpful.
Dear Deborah, It warms our hearts to hear such kind words about our staff. In our hotel, we always strive to assist our guests to the best of our ability, ensuring their stay is as pleasant as possible. We are thrilled to hear that you found our team to be of great help. Your satisfaction is our top priority, and your feedback serves as an affirmation to our team's efforts. We look forward to hosting you again in the future. Best Regards. JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Deborah, It warms our hearts to hear such kind words about our staff. In our hotel, we always strive to assist our guests to the best of our ability, ensuring their stay is as pleasant as possible. We are thrilled to hear that you fou… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewLoved the breakfast, plenty of choice, really clean hotel and comfortable bed. The staff are really helpful and friendly.
Maybe tea/coffee in room? But nothing else really
Dear Helena, Your words are indeed delightful to read, and it brings us great joy to know that you thoroughly enjoyed your stay with us. The breakfast, cleanliness, comfort, and especially the warmth of our staff are all aspects we take immense pride in. We also appreciate your suggestion regarding the availability of tea/coffee facilities in the room. As we are always looking for ways to enhance the stay of our guests, feedback like yours is extremely valuable. We look forward to welcoming you back for another memorable stay. JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Helena, Your words are indeed delightful to read, and it brings us great joy to know that you thoroughly enjoyed your stay with us. The breakfast, cleanliness, comfort, and especially the warmth of our staff are all aspects we take im… Show more
Reviewed: 3 April 2025 · Stayed in April 2025
Verified revieweverything excellent
Dear Delfina, We are delighted to hear that your stay with us was excellent. Your positive feedback truly brightens our day. It is our utmost priority to provide an exceptional experience for our guests, and your words reaffirm the hard work we put in every day. We hope to welcome you back soon for another wonderful stay. Best Regards. JOSE ALEJANDRO OSPINA ECHEVERRY NH Collection Royal Quito
Dear Delfina, We are delighted to hear that your stay with us was excellent. Your positive feedback truly brightens our day. It is our utmost priority to provide an exceptional experience for our guests, and your words reaffirm the hard wo… Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified review