Reviews of Kicker House
Herman Melville e Ignacio Hernandez 2, 200101 Puerto Baquerizo Moreno, Ecuador
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Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewAn incredibly sweet and attentive couple runs the house. It is not a hotel but a place that gives a feeling of extended privacy. Located in the heart of the town but not noisy. Recommended for those who want to be in the center of things but not in a frenetic atmosphere of disgusting tourism.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewResponsive host, great location, wifi was really good, AC worked, rooms were clean
There were amazing reviews on this accomodation so we had really high expectations. However, I need to give my honest opinion in saying that it felt at best a 2 star hotel (I know where all these 5 stars are coming from). The room felt prison like, with simple furniture (the bed didn’t even have a bed frame) and the window was blocked by a wall. As a consequence, no natural sunlight ever came through and it was always damp in the room. We talked to another couple who was also staying and they said that the hosts refused to give them another set of towels. A bit problematic considering the towels were never dry. And there was a kitchen in the communal area, which looked super inviting to cook at. However, whilst they had salt and sugar, there was no oil? A bit confusing considering there was everything else to make a nice meal.
Dear guest, Thank you for taking the time to share your opinion. We are truly sorry that your experience did not meet your expectations. However, we believe it is important to clarify a few points for future guests considering staying with us: Our property is correctly listed on Booking.com as a shared apartment, not a hotel. Therefore, we do not provide hotel services, nor do we charge hotel-level rates. The building structure does not allow natural sunlight into some rooms, and this condition is clearly shown in the photos and described in our listing. We are fully transparent about this, and many guests have appreciated their stay regardless of this architectural limitation. The use of the kitchen and items such as salt or sugar are offered as a courtesy, as we do not advertise kitchen ingredients as part of the included services. These items are not guaranteed and are not part of the booking agreement. Additionally, you mentioned that another couple staying at the property was denied extra towels. This is a secondhand claim, and we believe it is inappropriate to include situations in your review without full context or personal experience. We always handle guest requests with fairness, and comments based on third-party hearsay can lead to misunderstandings. While we respect your right to share your feelings, phrases like “felt like a prison” are unnecessarily harsh and carry a negative, stigmatizing tone. This kind of language can misrepresent a modest but clean, safe, and accurately described space that is maintained daily with dedication and care. We are grateful to the many guests who recognize the honest work, hospitality, and consistency we put into our service. Our goal is and has always been to offer a respectful, safe, and transparent environment for all. Kind regards, Jairo Bran – Owner
Dear guest, Thank you for taking the time to share your opinion. We are truly sorry that your experience did not meet your expectations. However, we believe it is important to clarify a few points for future guests considering staying with… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe hotel is very clean! The location is excellent- 1 min walk to the pier and all life, several beaches are nearby, Playa Mann beach with sea lions is 8 min walk. There is a very clean kitchen with all staff to prepare food. The host Keyko is very friendly and helpful.
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewFantastic location two minutes from the pier. Good common area, friendly owners
The rooms have no natural light, there is a concrete wall right behind the window opening, see photo.
You have natural light and also lot of wind coming in from the room window, because between the neighbor wall and our window there is space; what you was looking for was a view. And sadly this room doesnt have it. You also expect cleaning room every day and we are not a hotel, so that service is not included.
You have natural light and also lot of wind coming in from the room window, because between the neighbor wall and our window there is space; what you was looking for was a view. And sadly this room doesnt have it. You also expect cleaning r… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in March 2025
Verified reviewLocation is excellent, right in the middle of everything. Room is spacious, free water is good and strong AC.
It's minor but there is only one setting for the shower so it's a bit cold. But it's not that bad when it's hot outside.
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewWonderful location, great kitchen and lounge area and comfortable rooms. Our hosts were super friendly, responsive and helpful with any issues.
Cold showers - a warm shower would make this a 10/10
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewGreat location, big room. No AC but it was not needed because of the sea breeze. Big shared kitchen and living room.
The shower was only ok
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 November 2024 · Stayed in November 2024
Verified reviewEverything! The bed could have been a little bit wider for two persons but no reason to deduct a point:)
Thanks Michael, for letting us be part of your memories here in San Cristobal. We will look after your comment of the bed for future guests.
Reviewed: 9 November 2024 · Stayed in September 2024
Verified reviewReviewed: 9 October 2024 · Stayed in October 2024
Verified reviewVery helpfully and friendly family. Keyko organized interesting tours for us, explained us all possibilities to explore the island. We would come again.
Reviewed: 6 October 2024 · Stayed in October 2024
Verified reviewSuper clean room, great location
Thank you for choosing us Brenda.
Reviewed: 29 July 2024 · Stayed in July 2024
Verified reviewThe apartment was clean and fine and the hosts were friendly. They answered very quickly on messages in the booking.com app.
Take note, that this is a room in a private apartment. It wasn't clear to us as it is mentioned as a bysentence in the advertisement. Kitchen is shared but bathroom is private.
Reviewed: 12 July 2024 · Stayed in June 2024
Verified reviewThe warmth of the host and how nice and welcoming they were. They were helpful with tips on the surrounding areas. They recommended good food. We had such an enjoyable time staying there.
Nothing at all!
Reviewed: 9 July 2024 · Stayed in July 2024
Verified reviewAmazing host thank you so much for all the advice and for looking after us so well. We had a lovely stay and the location was amazing, right by the pier!!
Reviewed: 11 June 2024 · Stayed in June 2024
Verified reviewThe location
The filtered water was out
Reviewed: 9 June 2024 · Stayed in June 2024
Verified reviewThe upstairs suite is amazing - everything you could possibly need plus a huge covered patio with views of the town and harbour. Keyko was super helpful and lovely. Made me feel at home.
The stairs are a bit daunting but don’t let that put you off.
Reviewed: 1 June 2024 · Stayed in May 2024
Verified reviewPerfect location in town, fantastic host, full of local knowledge. Very helpful with “no problem” and a friendly smile that makes you feel at home. Great shower, Netflix and clean room
Nothing, it was perfect
Reviewed: 14 April 2024 · Stayed in March 2024
Verified reviewLocation location location! Also the sweetest host ever. They helped us book our ferries and even gave us some gifts when we check out.
N/A
Reviewed: 27 January 2024 · Stayed in January 2024
Verified reviewAmazing hosts! Paid attention to every detail.
Nothing, everything was great.
Reviewed: 23 January 2024 · Stayed in January 2024
Verified reviewReviewed: 10 October 2023 · Stayed in October 2023
Verified reviewReviewed: 12 September 2023 · Stayed in September 2023
Verified reviewIt was very clean & comfortable with access to kitchen facilities. Great location near the seafront & restaurants. Keyko & Jairo were wonderful hosts & provided so much helpful information about the island, places to eat & visit & best tours.
Nothing