The lighting in my bathroom was very poor, so it was difficult to get ready in the morning. Also the inexpensive hair dryer was dangerous--my hair got caught in it to the point that I had to cut it out of dryer vent screen.

The service at the hotel was exceptional. The hotel is located in a central area, which is very convenient and safe. The restaurant Raices was a wonderful surprise. The service was exceptional and the food was Michelin-star quality.

Stayed in July 2025

Nothing

Everything was wonderful...clean spacious high end hotel with the BEST most wonderful staff at every turn....front desk to housekeeping to restaurants everyone was so warm and helpful. Thank you!

Stayed in June 2025

the attitude from some of the sta; at front desk

breakfast we ate at the bakery nuce service nice people

Stayed in May 2025

That I had to leave lol!!

I loved everything. I give this property and its staff a 108 on scale of 1 -10. I cannot say enough god things best hotel experience I have ever had and it was honestly the staff that put it over the top- in particular Ivan at the front and also Fernando at breakfast really went above and beyond!!

Stayed in May 2025

The room was spacious and the bed was big and comfortable. The bathroom was great and the bathroom supplies were more than enough. The room service food was quick and delicious. The staff were helpful and there was even a fresh rose in the room.

Stayed in April 2025

Good food, wonderful, hot tub area. Staff was very helpful. Bed comfortable. Frig in room. Perfect stay breakfast included carbs, fruit and proteins eggs, cheese , etc. as a type 1 diabetic, I was able to enjoy.

Stayed in January 2025

Nothing

Great staff and amenities.

Stayed in March 2025

The pillows

Stayed in December 2024

Nothing

Lovely decor, helpful staff. Superb restaurants

Stayed in December 2024

Todo estuvo perfecto

Super

Stayed in December 2024

Maybe closer to historic Quito.

I loved that it was as so clean. The staff were very helpful and caring.

Stayed in November 2024

My hotel of choice in Quito, stayed there 10 days for work and it went very smoothly. The staff also accommodated my extra request.

Stayed in October 2024

There are no good restaurants or places to walk around nearby. You'll need to take a taxi to the city center for that.

The hotel is very good. It has everything you need for a stay. The rooms are large with comfortable beds.

Stayed in October 2024

Restaurants were not open all day.

Enjoyed the use of the lounge on the 9th Floor. Excellent breakfast and fantastic staff.

Stayed in September 2024

Nothing

Facilities excellent. Staff professional. Clean

Stayed in May 2024

A tad pricey but still great.

The Marriott was a fabulous 5* tourist-resort type hotel, rather than a business hotel. Our stay was unexpected, as we had to leave our Avenue of the Volcanoes hotel early and at short notice due to altitude sickness. The Marriott sorted oxygen for our room and we were very comfortable and felt safe and well taken care of. We didn’t get the chance to use the pool, but it looked lovely. Breakfast was great, in particular Fernando who looked after us really well.

Stayed in April 2024

Tv viejas sin striming, toma corrientes sin USB

Restaurantes

Stayed in April 2024

Nothing

This is an exceptional hotel. The service and care is like no other. I would like to thank the staff for making it a memorable stay. The room was fabulous, large in size, had a bath and the l'occitane products were a lovely touch. The house keeping was excellent and care and thought went into every detail. I had views out the back onto the pool area. Breakfast was delicious with alot of choice and included an omlette stand. I would like to thank Fernando for taking care of me during breakfast time. The hotel has a beautiful foyer with alot of seating, fabulous decor and a grand piano.. My spa experience was wonderful. I really enjoyed using the facilities, especially the outside hot tub.

Stayed in April 2024

n/a

clean and friendly staff

Stayed in January 2024

It's only a little thing, but I wanted a simple directory of the hotel. I felt the QR code version didn't give a good overview.

I really loved this hotel. Everything was done well, the staff were friendly and helpful and the food great, but I think it is the huge bunches of roses and gorgeous art that gives it a great ambience. I felt really comfortable and at home, which is not always the case with top end hotels, which can feel a bit cold sometimes.

Stayed in December 2023

Have been coming to the hotel for many years and the staffs are super friendly always welcoming with ecuadorian roses. Love the breakfast!!! And the Spa

Stayed in December 2023

Rooms could use a little updating

Breakfast was great, the spa treatment was great, staff very pleasant and gracious.

Stayed in November 2023

Breakfast buffet is $40

Room, staff, and restaurant options were wonderful.

Stayed in November 2023

Not much is walkable.

Helpful staff, including someone responsible for transportation- arranging cars to get around. Good breakfast available. Roses everywhere!

Stayed in November 2023