Staff was friendly and helpful. The sauna and hot tub are nice after long days of hiking. In-house laundry services were convenient. Beautiful view of the waterfall and close to many restaurants without being in the crowded/busy center.

Stayed in July 2025

The staff was absolutely amazing and helpful, especially Luis the owner. The atmosphere in the hostel is very tranquil and laid-back. The breakfast was also great, with fresh local dishes and excellent coffee

Stayed in June 2025

I liked everything about this place. My only regret is that I didn’t get to stay longer.

The location is 1/2 blocks away from the thermal pools and at the end of town that is quiet. The staff is kind and helpful. I booked a room with a deck That included a beautiful waterfall view and a hammock on the deck. It was well worth it.

Stayed in April 2025

Location and friendly staff, use of spa facilities, great breakfast

Stayed in April 2025

Delicious breakfast and really comfy room. About 30 second walk up to the hot springs and 5 min walk into town. Lovely staff and nice sauna!!

Stayed in April 2025

Luis is the best host! Super kind and very helpful. The hotel is in a great location. I stayed in one of the suites and the suites are beautiful, large and have all the amenities you could ask for. Favorite place i have stayed in Ecuador. I will return.

Stayed in February 2025

Great location to explore the city and start trips, termal spa in neighborhoud, touristic support in english, good breakfest

Stayed in December 2024

Nothing

It was comfortable, quiet, but close to everything.

Stayed in August 2024

Beautiful hostal right opposite the waterfall. Breakfast was delicious and included in the price. The hosts were super helpful and even made us a special tea as we were a bit unwell from our previous stop.

Stayed in September 2024

The service by the hist was very nice and the breakfast was delicious.....the location was great...an easy walk to the center. Will stay again.

Stayed in August 2024

It’s location and facilities are fantastic

Stayed in August 2024

Beautiful views, perfect location, incredible staff

Stayed in July 2024

Everything was great

I recently had the pleasure of staying in this hotel, and I must say that my experience exceeded all expectations, largely due to the exceptional staff members. From the moment I arrived, I was warmly welcomed, who not only efficiently checked me in but also provided invaluable information about local attractions and activities. Throughout my stay, every staff at the hotel demonstrated a genuine commitment to guest satisfaction. The housekeeping staff ensured that my room was impeccably clean and comfortable, while the restaurant staff went above and beyond to give me a great breakfast. One particular standout was Luis, whose extensive knowledge of the area allowed me to make the most of my time in Baños. They were always eager to recommend the best restaurants, arrange transportation, and even help me plan my itinerary. Overall, the staff at this hotel truly made my stay unforgettable, and I would not hesitate to recommend it to anyone visiting Baños. Their professionalism, friendliness, and dedication to providing exceptional service set them apart and made me feel like a valued guest throughout my entire stay.

Stayed in March 2024

The little spa area is totally worth it. You don't need to go outside the facilities to have a relaxing time, which is handy if you don't have too much time in Baños. The location is also great since this place is close to Baños' main attractions.

Stayed in February 2024

Drying items was an issue. A portable heater would have solved this for me.

Louis spoke English and was helpful with anything we needed, especially recommending and setting up tours. I am not sure how he could be better at his job and as a person. He deserves a lot of credit.

Stayed in February 2024

Drying items was very difficult because of the relative humidity all the time. A heater in the room would have helped a lot with this situation.

Staff were fantastic. They were very helpful especially when set up tours or giving us ideas on things to do. Louis spoke English which was super helpful.

Stayed in February 2024

Nothing- everything was great

Rooftop is amazing and so was breakfast,staff very attentive and Luis was very helpful in providing information on the town and its Attractions. The location is great too, close to city downtown and thermal spas. BAÑOS is a beautiful town Surrounded by magnificent mountains. It was safe everywhere.

Stayed in January 2024

The staff paid personal attention when I had some stomach problems. They were outstanding, very helpful. They prepared a colada for me since I couldn't have the breakfast. They were like family, always there for me.

Stayed in December 2023

nothing really

Everything

Stayed in November 2023

nothing

Nicely located, very nice and helpful staff.

Stayed in November 2023

Great room, excellent service upon arrival, great breakfast. Upon arrival, the staff put effort into explaining how to use our limited tame best to our possibilities, and they made our stay in Banos very comfortable. Room as advertised, but a bit better :)

Stayed in November 2023

Perfect location next to water fall and good restraraunts. Beautiful building and grounds. Loved the hammock on the balcony.

Stayed in October 2023

Nothing really. Everything was lovely

The owner/host Luis was very friendly and helpful in terms of what to do, where to go etc. He also had very good english. Breakfast was nice with fresh fruit, granola, cereal, coffee and omelettes both mornings. The location is a couple of blocks off the main street so away from the noise too which was great. The roof top has a nice sawing and chill area as well to look up at the waterfall from the hotel.

Stayed in October 2023

Honestly I can't find anything negative to list.

I never rate a place 100 per cent but Casa Real was 200 per cent in everything. I am returning and telling others to stay here.

Stayed in August 2023