Reviews of Hostal Nathaly

location

⭐️ 1/5 — Outrageous violation of privacy, property damage, and complete disrespect. DO NOT stay at Hotel Nathaly in the Galápagos. This was easily the most unprofessional and disturbing experience we've ever had while traveling. While we were out, the hotel staff illegally entered our room without permission, moved all of our personal belongings into another room, and in the process damaged our MacBook, which we use for remote work. The damage to the screen amounted to $1,000 USD. When we returned and found our things moved and the laptop screen wrecked, we were shocked and upset — and the hotel staff offered no apology, no responsibility, and no empathy. The cleaner even rolled her eyes, denied doing anything, and pulled out a crumpled $5 bill, saying, “This is all I have, but I’m not giving you anything.” We involved the local police, who confirmed that the hotel’s actions were illegal, and reprimanded both the staff and the owner directly. Still, they insisted this is something they “do all the time” and that they’ve “never had a problem before” — a clear sign that they routinely violate guest privacy. The entire evening was filled with lies, excuses, and dramatics from their side. After over three hours of arguing with a translator, they eventually offered us a refund for our two-room stay and $100. They claimed they didn’t have the money — the owner even took out a coin purse and said it was everything she owned, despite the fact that the hotel was fully booked and they refused to accept credit card payments (cash only). Whether they had the money or not is not our responsibility — if you can’t cover the cost of damage you caused, you should not be touching guests’ personal property in the first place. To make things worse, they then tried to kick us out at night, after the police had already been involved — leaving us potentially stranded with no place to stay.

The lady that owns the place was lovely and gave us a warm welcome, the accommodation is immaculate and rooms are cleaned daily. The shower was hot and the kitchen was well equipped. Free snorkels if you ask nicely too :)

Lovely little guesthouse located 10 mins walk from the port, the woman who owns the place is so so lovely and the facilities are very basic but comfortable - aircon works great, shower only has cold water but outside temperatures are hot anyways so didn't bother me, small kitchen with basic cooking equipment although i couldn't figure how the stove worked. Free water refills are provided.

Wifi doesn't work great in my room, but is better in the kitchen/common area. Stove didn't work.

Lovely hostel which was really clean, the owner was very friendly and there are nice areas to relax. Also had air con and a simple kitchen.

Good for budget travelers.

The kitchen on one side is very small. Wish there are long nose lighter for the gas stove, rather than just matches.

Clean and comfortable

Lovely clean room with air con and good wifi. Definitely recommend for the very great price!

Comfortable bed, close to town

TV was advertised and clearly hadn’t worked in years.

We had a comfortable stay here. Our room had AC and was cleaned daily. The hot shower worked well, and the wifi is as good as it gets in the Galapagos. Filtered water was also available on the first floor, in the family's kitchen right beside the reception area. There is also a small shared kitchen for guests, which was equipped to prepare simple meals (you'll need to buy your own cooking oil). Note that the central area of town is a about a 400-500m walk away. If you walk around the immediate area of the hostal, which is more residential, you would find things that are cheaper, e.g. food and bread, than in the centre too.

Clean and spacious room (we were in the back, ground floor), good working airconditioning,- few shelves for storage. Spacious shower with hot water. Quiet location a few blocks from centre of town. Attentive owner ready to answer questions.

The kitchen is a little small and hot to prepare meals and a few more cups would be useful. There is a fridge to store food which is great.

It was clean and comfortable. The property had a kitchen and it was very clean and had all the utensils we needed. I would stay here again

Nothing

Clean and comfortable accommodation. Great strong air con in the room. Free filtered water. Multiple kitchens so they don't get too crowded. Snorkels available free of charge. The proprietor is so friendly and eager to help.

The WiFi was basically non-existent in our room, but this is a problem in many accommodations across the Galapagos Islands.

Kitchen was good Aircon was amazing Water pressure in the shower was really good Free luggage storage

Wifi was extremely slow There were lots of ants in the kitchen

The owner was very kind and the property was secure and clean with good air conditioning.

There was a lack of toilet paper in the shared bathroom and no drinkable water in the shared kitchen.

I am very glad I stayed here. For many reasons. Very clean. Comfortable bed. Enough electrical outlets. Good light for reading. Dulia, host, just right. Clear. Smart. Helpful. Welcoming. Room, kitchen - just the right size. Hot water in shower.

It was great.