Reviews of Hilton Colon Quito Hotel 5 stars
Amazonas, 1914 y Patria Avenida, 1, 170131 Quito, Ecuador
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewConcerige service was really excellent and very helpful
Reviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in May 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewBig, comfortable rooms, coffee and tea in the room. Excellent fitness area
Staff at breakfast was slightly overstrained. ( Waiting for the coffee, cleaning tables)
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewThe location is perfect — right next to the metro, making it easy to reach the historic center within just a couple of stops. The hotel itself is a bit dated, with carpeted rooms and an overall feel that doesn’t quite match what one might expect from the Hilton name. That said, the staff were exceptionally attentive and welcoming — and in that sense, they truly lived up to the brand’s reputation.
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in April 2025
Verified reviewThe hotel is terrible. Room was super old and facilities were bad.
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewBreakfast was great - good food & friendly staff
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewLocation was good and staff generally very helpful and cheerful, especially the concierge staff, who could not go enough for you.
Limited menu for dining especially for vegetarian diets
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewOld very old
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewRoom and service were excellent, however was very disappointed to understand on arrival that the pool and sauna were out of order.
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewGreat location and fantastic staff, especially the concierge. Restaurant was fantastic, breakfast buffet amazing. Rooms were clean and comfortable.
In comparison to other hotels in the area and at the same star rating this was definitely over priced.
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 15 January 2025 · Stayed in January 2025
Verified reviewBeds were comfortable and rooms quiet
Staff were unpleasant and unhelpful, room keys only worked temporarily with multiple trips to the front desk with no apology from staff. Breakfast wasn’t included but we weren’t informed until after we had, had breakfast.
Dear Mr. John, Greetings from Hilton Colon Quito. Thank you for sharing your experience at our property. As one of our most valued guests, we deeply appreciate your feedback and regret hearing about your dissatisfaction. We apologize for not providing the quality of service you deserve. This is not characteristic of our hotel or staff; we are always looking for ways to improve the experience of our passengers. Your satisfaction is very important to us, and we try to ensure that our guests have a pleasant stay. Regarding your reservation, we have reviewed the details and noted it was made through the Booking platform. Reservations made through this channel do not include breakfast, as confirmed on their website. Our Executive Team has carefully reviewed your comments to ensure they are used to improve our guests' experiences. We have already taken steps to prevent such issues from occurring in the future. We hope you will give us another chance to provide you with a better experience during your next stay. Best Regards, Jenny Jiménez Front Office Manager Assistant
Dear Mr. John, Greetings from Hilton Colon Quito. Thank you for sharing your experience at our property. As one of our most valued guests, we deeply appreciate your feedback and regret hearing about your dissatisfaction. We apologize for n… Show more
Reviewed: 12 January 2025 · Stayed in December 2024
Verified reviewReviewed: 11 January 2025 · Stayed in December 2024
Verified reviewConvenient location helpful staff
Food selection
Reviewed: 7 January 2025 · Stayed in December 2024
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewBreakfast was really good. Room comfortable and spacious with good views. Bathroom all good. Pool and gym were great. Staff very helpful and pleasant.
No bath robes provided. The card system for the lift kept failing - I had to go back to reception many times to have the card reset. No black tea or real milk in room (just powdered creamer), and no teaspoons. Restaurant was too brightly lit in the evening and had no atmosphere. Food I had in the restaurant was mediocre and not as expected.
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewRoom size, quiet room.
The hotel has seen better days, some renovations needed. The TV is not even smart. Saunas didn't work and no staff there.
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewService and food very good, hotel is very nice too
Quisimos usar las areas humedas (turco) pero habia que esperar que prendan y que se caliente lo cual era mucho tiempo, al final solo pudimos usar jacuzzi.