Reviews of GO Quito Hotel 5 stars
Eloy Alfaro N34-151 y Catalina Aldaz, 170135 Quito, Ecuador
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewExcellent in all aspects! Location at the modern part of the city, spacious rooms with amazing views, friendly and welcoming staff, fantastic breakfast and dinner at the top floor restaurant.
Nothing at all.
Thank you so much for sharing your kind words. We are delighted to know that the location, spacious rooms, city views, and the warmth of our team made your stay memorable, and that you enjoyed the culinary experience on our rooftop restaurant. Each detail is designed to create a sense of ease and connection with Quito. We look forward to welcoming you again with the same dedication. Saludos Cordiales Alexander Hinojosa Gerente General
Thank you so much for sharing your kind words. We are delighted to know that the location, spacious rooms, city views, and the warmth of our team made your stay memorable, and that you enjoyed the culinary experience on our rooftop restaur… Show more
Reviewed: 16 August 2025 · Stayed in June 2025
Verified reviewVery modern, beautiful room
Disappointing breakfast for a 5 Star Hotel, with bad coffee. Everything we ordered took ages, and often we had to ask several times to get something like cutlery or salt/ pepper.
Thank you for sharing your impressions with us. I am pleased to know that you valued the comfort and design of the room. At the same time, I truly regret that the breakfast experience did not live up to your expectations, especially regarding the service details you mentioned. We will thoroughly review what happened in order to take immediate corrective measures and ensure a more consistent and attentive experience. Kind regards Alexander Hinojosa General Manager
Thank you for sharing your impressions with us. I am pleased to know that you valued the comfort and design of the room. At the same time, I truly regret that the breakfast experience did not live up to your expectations, especially regardi… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified review- the breakfast
- it was ice cold in our suite and our other room. They admit having no-heating just air conditioning. After 2 nights we decided to move to another 5-star hotel that has proper heating
Thank you for sharing your experience with us. We have carefully reviewed your feedback with our engineering team, and according to the records, the room temperature was adjusted during your stay, reaching 32°C. Should you require, we would be pleased to provide the supporting documentation to further clarify this matter. It will be our pleasure to remain in contact with you. Kind regards, GO Quito Hotel
Thank you for sharing your experience with us. We have carefully reviewed your feedback with our engineering team, and according to the records, the room temperature was adjusted during your stay, reaching 32°C. Should you require, we woul… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe entire facilities are spectacular. The hotel has everything you need. The food is fantastic.
The housekeeper came at around 7:45 am and woke us up asking if she could do housekeeping. We also needed a taxi to come back from dinner back to the hotel and we called the number on the website and nobody answered.
Thank you for sharing your experience. We’re delighted to know you enjoyed our location, the comfort and cleanliness of the hotel, and the quality of our food and facilities. We’re sorry for the inconvenience caused by the early housekeeping visit and the unanswered taxi request. We’ll review both points to ensure smoother service for future stays. This will always be your home in Quito. Warm regards, Alexander Hinojosa General Manager
Thank you for sharing your experience. We’re delighted to know you enjoyed our location, the comfort and cleanliness of the hotel, and the quality of our food and facilities. We’re sorry for the inconvenience caused by the early housekeepin… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewGreat hotel, beautiful view.
Restaurant staff took a while to attend & bathroom door etc needed some TLC (very loud rails late at night etc). nothing that would stop me coming back :)
Thank you for sharing your feedback. We’re happy to know you enjoyed the views and overall experience, and we appreciate your observations about the restaurant service and room details. We’ll review these points to ensure they’re addressed, as we want every aspect of your stay to feel seamless. We look forward to welcoming you back. Warm regards, Alexander Hinojosa General Manager
Thank you for sharing your feedback. We’re happy to know you enjoyed the views and overall experience, and we appreciate your observations about the restaurant service and room details. We’ll review these points to ensure they’re addressed,… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewHigh tech lighting all around, very clean. The breakfast that was included was a large variety of many different things! The views were amazing!
Only one small trash can inside the room.
Thank you for your kind words. We’re pleased to know you enjoyed our location, modern amenities, and the variety offered at breakfast, all complemented by the views of Quito. We also appreciate your note regarding the trash bin and will review this detail for greater guest convenience. This will always be your home in the Andes. Warm regards, Alexander Hinojosa General Manager
Thank you for your kind words. We’re pleased to know you enjoyed our location, modern amenities, and the variety offered at breakfast, all complemented by the views of Quito. We also appreciate your note regarding the trash bin and will rev… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewThe rooftop restaurant is amazing and the breakfast buffet was excellent. We were rushed so didn't get the full experience but enjoyed what we had.
It's pricy for Quito but it is an excellent hotel if you prefer a modern hotel stay.
Thank you for sharing your impressions. We’re delighted to know you enjoyed your time with us, even if brief, and that both the rooftop restaurant and breakfast buffet left a positive impression. While we understand your note on pricing, we aim to provide a modern, elevated experience that feels worth every moment. We hope to welcome you back for the full experience. Warm regards, Alexander Hinojosa General Manager
Thank you for sharing your impressions. We’re delighted to know you enjoyed your time with us, even if brief, and that both the rooftop restaurant and breakfast buffet left a positive impression. While we understand your note on pricing, we… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewBeautiful room
Nothing
Thank you for your kind words. It’s wonderful to know that you enjoyed the comfort of your room, the flavors of our breakfast, and the atmosphere of our restaurant. We design each space to blend modern elegance with a warm and inviting feel. We’ll be delighted to welcome you back whenever you wish to return. Warm regards, Alexander Hinojosa General Manager
Thank you for your kind words. It’s wonderful to know that you enjoyed the comfort of your room, the flavors of our breakfast, and the atmosphere of our restaurant. We design each space to blend modern elegance with a warm and inviting feel… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewA very good hotel with excellent food, both at breakfast and lunch. Comfortable rooms and friendly staff.
One downside: we’re not used to providing credit card details on paper during check-in, especially since the hotel already had this information through our Booking.com reservation. Still, we really enjoyed our stay.
Thank you for sharing your experience. We’re delighted to know that our cuisine, the comfort of our rooms, and the warm service from our team made your stay enjoyable. We appreciate your comment regarding the credit card process at check-in, as we always aim to make every step of your visit as seamless as possible. This will always be your home in Quito. Warm regards, Alexander Hinojosa General Manager
Thank you for sharing your experience. We’re delighted to know that our cuisine, the comfort of our rooms, and the warm service from our team made your stay enjoyable. We appreciate your comment regarding the credit card process at check-in… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThank you for sharing your experience with us. We’re delighted to know that both the location and the property itself contributed to a memorable stay. It’s especially rewarding to hear that our team and amenities lived up to your expectations—each detail is carefully crafted to offer genuine comfort and elegance. At GO Quito Hotel, true luxury begins with warm, attentive service. We’ll welcome you back with the same dedication and an even more remarkable experience. Warm regards, Alexander Hinojosa General Manager
Thank you for sharing your experience with us. We’re delighted to know that both the location and the property itself contributed to a memorable stay. It’s especially rewarding to hear that our team and amenities lived up to your expectati… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewVery clean, modern, quality and design. Nice service, delicious food. Beautiful breakfast!
Nothing to mention
Thank you for sharing your impressions with us. We’re truly glad to know that the design, service, and flavors at GO Quito Hotel left a lasting impression on you. Your words reflect the kind of experience we strive to create where every detail feels both thoughtful and genuine. Each element was designed to offer a sense of refined calm in the middle of the city. We’ll be here whenever your journey brings you back to Quito. Warm regards, Alexander Hinojosa General Manager
Thank you for sharing your impressions with us. We’re truly glad to know that the design, service, and flavors at GO Quito Hotel left a lasting impression on you. Your words reflect the kind of experience we strive to create where every de… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewVery clean and modern.
Thank you Vivienne for your kind words. We’re delighted to know you enjoyed our generous breakfast and the rooftop restaurant, those views and flavors are truly special. Cleanliness and contemporary design are part of the experience we aim to offer in every detail. It would be a pleasure to welcome you back anytime. Warm regards, Alexander Hinojosa General Manager
Thank you Vivienne for your kind words. We’re delighted to know you enjoyed our generous breakfast and the rooftop restaurant, those views and flavors are truly special. Cleanliness and contemporary design are part of the experience we a… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewSuper clean Staff attention was excellent
Food was good but too gourmet for my taste
Thank you Edid for sharing your thoughts with us. It’s wonderful to know that the cleanliness, atmosphere and warm interaction from our team stood out during your stay. Your remark about the food is also appreciated. At GO Quito Hotel, we seek to honor Ecuador’s richness with a creative culinary touch, while staying attentive to the diversity of palates. This will always be your home in the Andes. Warm regards, Alexander Hinojosa General Manager
Thank you Edid for sharing your thoughts with us. It’s wonderful to know that the cleanliness, atmosphere and warm interaction from our team stood out during your stay. Your remark about the food is also appreciated. At GO Quito Hotel, we … Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in April 2025
Verified review