Reviews of Four Points by Sheraton Cuenca 5 stars
Ave. Circunvalación Sur y Ave. Felipe II, 10169 Cuenca, Ecuador
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Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe hotel is really clean.
There was no wifi allá over the hotel. I asked a few times for help but nothing happened.
Dear Paulina, Warm greetings and our sincere thanks for choosing us as your hotel during your stay. We were pleased to have you with us and hope that you enjoyed other aspects of your visit. We sincerely regret that the quality of our internet service did not meet your expectations and that you did not receive the necessary assistance. Your feedback is invaluable to us, as it helps us identify areas for improvement and reinforce our service standards. I would like to inform you that your comment will be shared as a priority with our management team and the technology department to implement immediate improvements and ensure that all our guests have access to a reliable service with proper support. We hope to have the opportunity to welcome you back and demonstrate the improvements made, ensuring that your next stay will be completely satisfactory. Please do not hesitate to contact us if you have any requests or require further assistance; we will be happy to assist you. We look forward to your kind response and send you our best regards. Sincerely, Josef Zumbuhl General Manager Four Points by Sheraton Cuenca
Dear Paulina, Warm greetings and our sincere thanks for choosing us as your hotel during your stay. We were pleased to have you with us and hope that you enjoyed other aspects of your visit. We sincerely regret that the quality of our int… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewStaff, facilities, breakfast, and cleanliness. Great access to the mall!
Can't think of anything.
Dear Marcia, Greetings from the entire team at the hotel. We would like to thank you for sharing your experiences with us during your recent stay at Four Points by Sheraton Cuenca. It is always encouraging to receive positive feedback. We are pleased to know that we exceeded your expectations and that we fulfilled the hotel’s mission to provide excellent service and memorable experiences. Thank you for choosing to stay at Four Points by Sheraton Cuenca, and we hope you choose to create more memories here. It will be a pleasure to assist you, and please feel free to let us know your preferences and requirements, as we will be happy to attend to them. Kind regards, Josef Zumbuhl General Manager Four Points by Sheraton Cuenca
Dear Marcia, Greetings from the entire team at the hotel. We would like to thank you for sharing your experiences with us during your recent stay at Four Points by Sheraton Cuenca. It is always encouraging to receive positive feedback. We… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewStaff was terrible Hidden service fees
Dear Mister Nicolas, We hope this message finds you well. First and foremost, we sincerely appreciate the time you took to complete our survey. We deeply regret that your experience with our service did not meet your expectations and that you encountered issues with hidden service fees. We take your feedback seriously, and we would love to understand more about the specific aspects that caused discomfort. If you could kindly provide further details regarding your experience, particularly concerning the service and additional charges, we would be very grateful. This will help us make the necessary improvements and ensure that all of our guests receive the highest level of service. Once again, thank you for your time and feedback. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future. Sincerely, Josef Zumbuhl Gerente General Four Points by Sheraton Cuenca
Dear Mister Nicolas, We hope this message finds you well. First and foremost, we sincerely appreciate the time you took to complete our survey. We deeply regret that your experience with our service did not meet your expectations and that… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThis has been the most amazing service I have ever experienced in a hotel I give it and 11 out of 10 even more everyone is just so wonderful I super recommend it
Everything
Dear Miss Danette, Please receive a warm greeting from all of us at the Four Points by Sheraton Hotel in Cuenca. We sincerely appreciate you taking the time to complete our survey and share your feedback regarding our services. Your input motivates us to continue providing the level of service that guests like you truly deserve. It is a great satisfaction to know that your recent stay was excellent. Your ratings will be shared with the entire hotel team as a source of motivation to consistently deliver exceptional service. We invite you to visit us as often as you like, and it will be our pleasure to welcome you again. Sincerely, Laura Altamirano Front Office Manager Four Points by Sheraton Cuenca 6022000 laura.altamirano@fourpointscuenca.com
Dear Miss Danette, Please receive a warm greeting from all of us at the Four Points by Sheraton Hotel in Cuenca. We sincerely appreciate you taking the time to complete our survey and share your feedback regarding our services. Your input… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewWhat an amazing staff the respect and service was outstanding.everything was just so wonderfully I can't say just say one.
Nothing negative to say.
Dear Miss Danette, Please receive a warm greeting from all of us at the Four Points by Sheraton Hotel in Cuenca. We sincerely appreciate you taking the time to complete our survey and share your feedback regarding our services. Your input motivates us to continue providing the level of service that guests like you truly deserve. It is a great satisfaction to know that your recent stay was excellent. Your ratings will be shared with the entire hotel team as a source of motivation to consistently deliver exceptional service. We invite you to visit us as often as you like, and it will be our pleasure to welcome you again. Sincerely, Laura Altamirano Front Office Manager Four Points by Sheraton Cuenca 6022000 laura.altamirano@fourpointscuenca.com
Dear Miss Danette, Please receive a warm greeting from all of us at the Four Points by Sheraton Hotel in Cuenca. We sincerely appreciate you taking the time to complete our survey and share your feedback regarding our services. Your input… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewClean, location, staff
Extremely busy breakfast over weekend.
Dear Eduardo Flores Zelaya, Please receive a warm greeting from all of us at the Four Points by Sheraton Hotel in Cuenca. We sincerely appreciate you taking the time to complete our survey and share your feedback regarding our services. Your input motivates us to continue providing the level of service that guests like you truly deserve. It is a great satisfaction to know that your recent stay was excellent. Your ratings will be shared with the entire hotel team as a source of motivation to consistently deliver exceptional service an d your comments will be shared with our team. We invite you to visit us as often as you like, and it will be our pleasure to welcome you again. Sincerely, Josef Zumbuhl Gerente General Four Points by Sheraton Cuenca
Dear Eduardo Flores Zelaya, Please receive a warm greeting from all of us at the Four Points by Sheraton Hotel in Cuenca. We sincerely appreciate you taking the time to complete our survey and share your feedback regarding our services. Y… Show more
Reviewed: 19 April 2025 · Stayed in March 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewReviewed: 13 March 2025 · Stayed in February 2025
Verified reviewVery clean upbeat and beautiful setting.
The pol was warm but tooooo shallow. Couldn’t do laps .knees touched the bottom of pool.
Dear Mister Brown, Please receive a warm greeting from all of us at the Four Points by Sheraton Hotel in Cuenca. We sincerely appreciate you taking the time to complete our survey and share your feedback regarding our services. Your input motivates us to continue providing the level of service that guests like you truly deserve. It is a great satisfaction to know that your recent stay was excellent. Your ratings will be shared with the entire hotel team as a source of motivation to consistently deliver exceptional service. We invite you to visit us as often as you like, and it will be our pleasure to welcome you again. Sincerely, Josef Zumbuhl General Manager Four Points by Sheraton Cuenca 6022000
Dear Mister Brown, Please receive a warm greeting from all of us at the Four Points by Sheraton Hotel in Cuenca. We sincerely appreciate you taking the time to complete our survey and share your feedback regarding our services. Your input… Show more
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 7 February 2025 · Stayed in December 2024
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewEverything was perfect, from the professionalism and friendliness of the staff, to the breakfasts and the hotel and its location the views from the room was all perfect. The airport shuttle service was a nice included bonus. I would definitely return to this hotel.
Dear Williams, Receive a cordial greeting from all of us who make Hotel Four Points by Sheraton in the city of Cuenca. We appreciate you taking the time to respond to our survey and letting us know your appreciation of our services, as it motivates us to provide the service that guests like you deserve. It is gratifying that your recent stay was excellent, your ratings and comments will be shared with the entire hotel team so that it is a motivation to always provide excellent service. We invite you to visit us as many times as you wish, it will be a pleasure to welcome you. Sincerely, Josef Zumbuhl Four Points for Sheraton Cuenca 6022000
Dear Williams, Receive a cordial greeting from all of us who make Hotel Four Points by Sheraton in the city of Cuenca. We appreciate you taking the time to respond to our survey and letting us know your appreciation of our services, as it… Show more
Reviewed: 1 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 December 2024 · Stayed in December 2024
Verified reviewReviewed: 23 October 2024 · Stayed in October 2024
Verified reviewReviewed: 25 September 2024 · Stayed in September 2024
Verified reviewReviewed: 16 September 2024 · Stayed in August 2024
Verified reviewbreakfast
price
Dear AnnTaylor, ec We are delighted to have been your chosen hotel during your recent stay in Cuenca. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Cuenca and we hope you choose to create more memories with us whenever your travels bring you back to Cuenca. Sincerely Ramón Menéndez General Manager
Dear AnnTaylor, ec We are delighted to have been your chosen hotel during your recent stay in Cuenca. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with th… Show more
Reviewed: 15 September 2024 · Stayed in June 2024
Verified reviewReviewed: 10 September 2024 · Stayed in September 2024
Verified reviewBreakfast included, good food at lobby restaurant, large room, clean, well maintained, convenient airport shuttle, close proximity to mall
Construction noise at neighboring commercial building constantly loud until very late at night, even with windows closed. Very small interim restaurant in lobby. And no coffee creamer at breakfast service.
Dear DYLAN Thank you for taking the time to give your feedback. We really appreciate it. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We look forward to seeing you again soon! Sincerely, Ramon Menéndez General Manager
Dear DYLAN Thank you for taking the time to give your feedback. We really appreciate it. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We look forward to seeing you agai… Show more
Reviewed: 31 August 2024 · Stayed in June 2024
Verified review