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  4. Reviews of Hotel Colonial - Casa Francisco

Reviews of Hotel Colonial - Casa Francisco This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Benalcázar y Esmeraldas n8-87, Centro Histórico, 170401 Quito, Ecuador

#111 of 163 hotels in Quito

Guests' Choice

Review Score

Based on 54 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    9.1

  • Facilities

    8.1

  • Staff

    8.9

  • Value for money

    8.7

  • Free Wifi

    5.5

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Showing 1 - 25

  • Reviewed: August 14, 2025

    9.0
    Great!
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    We stayed for only one night, so I don’t know.

    Nice location near the historic center. The hotel had a beautiful and unique design. The restaurant at the rooftop of the hotel was also very good and affordable, one of the best places we ate in Quito.

    Stayed in August 2025

  • Reviewed: April 15, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wifi was ok but worked well only in some bedrooms

    Super helpful staff, nice bedrooms and good breakfast. Good location 5 Min walk to central plaza. Allowed us to leave bag's as our plane left late in day.

    Stayed in April 2025

  • Reviewed: April 5, 2025

    8.0
    Good for a short stay
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location may feel a bit isolated when going out at night, but it's not far from the historic center.

    I had a good stay at Casa Francisco. The building seemed beautiful, though I didn't have a lot of time to explore. My window was facing the inner courtyard, so I kept the curtains closed for privacy. The shower was nice and the wifi worked well. Breakfast was included, cooked on the spot. It was very affordable for one night, so it provided good value.

    Stayed in April 2025

  • Reviewed: March 15, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff were lovely & the views were the best in the city!

    Stayed in February 2025

  • Reviewed: March 15, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 4 nights

    I could have spoke Spanish.

    The worse part about breakfast was the staff did not speak English. Had to guess on what to order. Location was good but as it was in the historic district, you were either walking up a hill or down a hill and at 8000 feet the air is thin.

    Stayed in March 2025

  • Reviewed: March 5, 2025

    9.0
    Perfect stay in Quito. Stayed here many times and would highly recommend.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    Everything was perfect

    Great location, nice room and bathroom AMAZING VALUE

    Stayed in February 2025

  • Reviewed: February 22, 2025

    9.0
    Great
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff were lovely & made me feel very safe as a female solo traveller. Beautiful views of the city.

    Stayed in February 2025

  • Reviewed: February 14, 2025

    8.0
    Quiet, convenient and affordable - great staff!
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights

    I could only get youtube on TV to work and no safe in room but as mentioned building is secure.

    Breakfast was fine - much appreciated! Place was quiet and within 3/4 blocks of Plaza so very convenient. Staff is very nice and building very secure. Wifi was great. Lots of hot water and nice bathroom.

    Stayed in January 2025

  • Reviewed: February 6, 2025

    8.0
    Good Stay to explore Quito
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooftop is currently under construction. It can be accessed for pictures, but seating areas are not usable. Some more amenities in the room would be nice.

    I want to say "Thank you" to the staff responsible for breakfast/reception. Both were super friendly and helpful. They did everything they could to make the stay nicer. Rooms are classy with comfy beds and strong showers. The hotel is "open", meaning that there is a inner patio where rooms, reception, common area and rooftop is connected. It looks good, but can be a bit cold.

    Stayed in February 2025

  • Reviewed: December 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very nice building, great location. Friendly staff.

    Stayed in December 2024

  • Reviewed: December 31, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not simple to find....

    Very nice room and big and near the center, nice view of the city center from rooftop

    Stayed in December 2024

  • Reviewed: December 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Old nice building. Nice rooftop, where was good to sit around and read and watch the city view. Few minutes walk from older part of centrum.

    Stayed in December 2024

  • Reviewed: December 8, 2024

    9.0
    Pleasant Home in Quito
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lots of stairs

    Traditional house in the old town. Quiet and close to everything

    Stayed in December 2024

  • Reviewed: November 28, 2024

    7.0
    Great location, but not a great value.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was often unavailable or difficult to track down. Breakfast was just ok. There is an alarm that beeps in the lobby every 8 seconds which we could hear in our room and made it difficult to sleep. Also woken up by the doorbell in the middle of the night a few times which takes the staff a long time to answer so people keep ringing it.

    Location is great and room was good size and clean. Staff is friendly.

    Stayed in November 2024

  • Reviewed: October 24, 2024

    8.0
    Very pleasant
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quirky and charming hotel, well situated in the historical quarter. It has a fabulous roof top bar. The staff were really keen to help us.

    Stayed in October 2024

  • Reviewed: September 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Stayed in September 2024

  • Reviewed: September 8, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There were a few broken handles in the room that could be easily repaired. Advertised as 24 hour reception but when I arrived in the middle of the night I had to wait outside for 5-10 mins until someone heard me.

    The host was friendly, the room was clean and comfortable and the breakfast was good.

    Stayed in August 2024

  • Reviewed: September 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights

    Breakfast was good, Restaurant not really in use.

    Very helpful people for organising transfers etc.

    Stayed in August 2024

  • Reviewed: July 14, 2024

    9.0
    A warm welcome here
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    A little shabby in parts but they appear to be trying to make improvements As with all old buildings, the plumbing has some issues but the staff are quick to respond

    The staff are excellent. Very helpful, knowledgeable and friendly. We were able to book a tour to the Amazon through the hotel. Great breakfast Comfortable rooms, comfortable bed Free filtered water Quiet Lovely rooftop bar eight snacks and views over Quito

    Stayed in July 2024

  • Reviewed: May 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff, hospitality. Facilities beautiful old cosy building. Good shower and bed

    Stayed in March 2024

  • Reviewed: May 10, 2024

    9.0
    Lovely stay in Quito
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower wasn’t very powerful

    Beautiful colonial building. Very welcoming staff. Nice breakfast. Warm room with heater.

    Stayed in May 2024

  • Reviewed: March 22, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 3 nights

    This lovely "colonial" type hotel is located close to the historical district in Quito. The family owners are very helpful and willing to go the extra mile to ensure a wonderful stay in their city. If you are looking to stay in a quaint historical building with a central garden area. lovely roof top area with a great view of the city- Day or Night- and modern updated rooms then the Hotel Casa Francisco is for you. Their cafe only offers breakfast meals.

    Stayed in March 2024

  • Reviewed: August 7, 2025

    10
    Fantastic pool which was warm enough to use on the sunny day!
    • Leisure trip
    • Travelers with friends
    • Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The property was well situated, with not a long way to walk with backpacks to the Barbour. And only a few minutes taxi to the airport. Lovely room, with lots of ‘sitting areas’ throughout the hotel. The pool was so refreshing and our first pool in 6 weeks of travel in South America, so we were grateful for an extra day here (due to the tsunami warning). We could store our backpacks here whilst we were over at Isabela Island too.

    Stayed in July 2025

  • Reviewed: May 5, 2025

    5.0
    Lied to
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 3 nights

    Well, to begin with I was blatantly lied to. Booked well in advance for Semana Santa for 6 rooms, a group of 11. About 3 weeks before our trip, I was asked if I could be "in a nice Colonial hotel across the street" for the first night, just 2 of us. I accepted because this way they could probably get another reservation and make more money. I didn't have to, but I did this for them. When we arrived, we were told 4 of us would have to be somewhere else for the first night, and this place happened to be 3km away. They drove us back and forth, saying this way "it was the same" as staying across the street. They comped us 1 soup dinner as an apology, after I finally lost my shit and said it was unacceptable that they blatantly lied to us. The closest they came to an apology was saying they felt bad. Also, the hot shower didn't work half the time.

    The breakfast was very nice at the lady who works for them is great. She is always smiling and goes the extra mile. Very clean and comfortable.

    Stayed in April 2025

Showing 1 - 25

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