Nothing! I enjoyed every aspect of my stay.

Outstanding hotel near the Parque Carolina area. The staff was amazing, especially Erick. The level of customer service is top notch and I am very pleased. The buffet breakfast was wonderful; served with scrambled eggs, pancakes, French toast, breakfast meats and potatoes, fresh juice, fresh fruits, selection of breads and pastries, cereal, coffee, variety of teas, and so much more. This hotel also has an elevator which was a huge convenience. It was near some great restaurants and it very walkable. The location is also safe. I highly recommend Hotel Carolina Montecarlo!

Stayed in July 2025

The Desk in the room not comtarble

I was like the living room or lobby.

Stayed in April 2025

The staff was excellent!

Stayed in January 2025

Next door there's an established Ecuadorian restaurant as well as a cafe with sweets. Being a picky eater preferring simple, clean food such as Casa Warmi located in Quito this was the only thing I wished for -- a convenient hotel restaurant.

Excellent breakfast, the eggs were professional. There's secure parking, overal the security is excellent at this hotel. The staff had a pleasant and elegant but welcoming diversity not usually found in Quito.

Stayed in December 2024

Can be pretty loud at night. It's right next to busy streets. The windows don't do a great job sealing out the noise and the walls are thin.

Good bed. Staff were very friendly and accommodating. They did not speak very much English which is to be expected, but they still did their best to communicate and help however they could.

Stayed in November 2024

The time we spent there was too little, we hope to be there soon. So I can enjoy more of this hotel and its surroundings.

The attention and availability to help us, was incredible from the moment we arrived. Also when I called to confirm my arrival, I felt a good vibe because of the politeness, the receptionist has an outstanding quality service.

Stayed in August 2024

Getting into the parking lot is chaotic with all the traffic around, but it's also understandable as it is such a busy street and area.

The staff was super friendly.

Stayed in November 2023

The beds are a bit hard and the rooms are small, but the front desk clerk was helpful in moving us to a bigger room once we expressed our concern.

I liked that the staff (especially the one who checked us in on the first day) were super helpful. The hotel was extremely clean. The service was excellent at breakfast and the location is perfect. Very very close to everything.

Stayed in October 2023

Breakfast needs some more options

Stayed in October 2023

The hotel is quiet and in a very convenient location for tourists. It is within walking distance to Old Town and Park Carolina. Accommodations are nice, and the hotel has a well maintained gym which is a nice plus. The breakfast is included with the room rate, and I really appreciated that they varied the food choices daily, since we stayed there for about a week. The desk staff has limited English, but they are pros at using Google Translate to help with any concerns. The hotel manager does speak very good English. Room rates are reasonable based on what is provided. We travel to Ecuador often, and this will be my go to hotel when we are in Quito!

Stayed in July 2023

hotel caters to large groups of students, rooms look a little like dorm rooms with multiple twin beds

accommodated our vegetarian special requests for breakfast with a smile

Stayed in July 2023

price

cool

Stayed in April 2023

I liked everything! Having stayed here 4 years ago, the changes to the lobby were very nice--visually very comfortable and pleasing!

Very nice buffet with fresh fruits, breads, and hot foods including eggs and one or two other dishes every day. Very nice start to the day. The staff went out of their way in every way to assist any and all requests.

Stayed in February 2023

Really nothing. There was a major renovation in progress but did not infer with our stay.

The staff were extremely helpful. We both were a little under the weather with our health and everyone were very understanding and brought us breakfast to the bedroom.

Stayed in December 2022

Amazing customer service / excepcional atención al cliente en este hotel.

Stayed in August 2022

Keycard, haf't to recharged every day . The lamp at the bed didn't work. Checked in late evening efter a long flight from Europe, and in the room was Only a smal bottle of water. Not ok.

Staff was friendly and helpful.

Stayed in December 2023

Noisy and rooms are in serious need of renovations.

Good location, passable breakfast. Hotel is undergoing some renovations so very noisy most days. Rooms are very dated and in need of renovations also. If you just need a convenient place to sleep this place will do.

Stayed in December 2022

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Stayed in April 2025

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Stayed in November 2024

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Stayed in November 2024

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Stayed in October 2024

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Stayed in October 2024

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Stayed in August 2024

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Stayed in April 2024