Reviews of Zel Punta Cana- All inclusive

Dear Bianca, We appreciate the time you took to share your feedback. We’re truly delighted to hear that the resort’s natural setting, the vibrant energy of our team, and the personalized attention from Jesuary and Frank made your stay special. That warm Mediterranean welcome is exactly what we strive to deliver in every interaction. Our four outdoor pools and lush tropical gardens create a stunning backdrop for unforgettable moments, and we’re glad you enjoyed the intimate atmosphere they provide. Your kind words about our 190 exclusive suites warm our hearts—they’re thoughtfully designed to be your cozy Mediterranean home away from home, blending organic elements with unconventional comforts. Regarding dining, our culinary team across five distinct restaurants is committed to delivering consistent excellence—from Mediterranean delights at Parda to fusion cuisine at our Beach Club. We’re currently reviewing our room service menu to better align with our gastronomic standards. As for our wine selection at Silvestre Wine Bar, we aim to offer unique tasting experiences, though we understand your feedback regarding pricing. We regret the inconvenience with the tennis courts and the check-in experience. We’re actively working with our partners to ensure that equipment meets our quality standards, and we’re reinforcing our welcome protocols to ensure a respectful and seamless arrival for all guests. We also appreciate your suggestions regarding in-room snacks and suite finishing details. Every comment helps us grow and refine our offerings. Thank you again for choosing us. We look forward to welcoming you back and providing an even more elevated experience. Best regards, Alexis Lopez Guest Experience Manager Zel Punta Cana

Dear Bianca, We appreciate the time you took to share your feedback. We’re truly delighted to hear that the resort’s natural setting, the vibrant energy of our team, and the personalized attention from Jesuary and Frank made your stay spe… Show more

Dear Mairi, Thank you for taking the time to share your feedback. We're delighted that you enjoyed our culinary offerings across our diverse restaurants, where Mediterranean flavors dance with local ingredients to create unforgettable dining experiences. The elegant mahogany wood decor and thoughtful design elements that caught your eye are indeed part of our commitment to creating that perfect blend of comfort and sophistication. Regarding the entertainment and staff interaction you mentioned, we take your feedback seriously. Our team typically prides itself on delivering warm, attentive service, and we'll look into enhancing our entertainment programming to better align with our high standards. We're truly pleased that you found your stay relaxing and appreciated the overall comfort and cleanliness of our facilities. We look forward to welcoming you again. Kind regards, Alexis Lopez Guest Experience Manager Zel Punta Cana

Dear Mairi, Thank you for taking the time to share your feedback. We're delighted that you enjoyed our culinary offerings across our diverse restaurants, where Mediterranean flavors dance with local ingredients to create unforgettable din… Show more

Dear Astrid, Thank you for sharing this lovely review. Your Master Suite with pool access is more than just a room—it’s a sanctuary of unconventional comfort. From the dual jacuzzis that invite you to unwind in blissful solitude or shared serenity, to the private gazebo that frames each sunrise like a living postcard, every detail is crafted to elevate your experience. It’s a space where luxury meets tranquility, and where every morning feels like a fresh beginning. We’re genuinely delighted that our culinary offerings aligned with your wellness journey. Our mindful portioning isn’t just about sustainability—it’s about honoring your body and the planet simultaneously. Each dish is a celebration of flavor, balance, and intention, designed to nourish without excess and satisfy without compromise. The energy and warmth you felt from our entertainment team truly reflect their passion. They thrive on creating moments that matter—whether it’s a lively beachside dance session or a quiet evening of stargazing. Their goal is to offer a rhythm that suits every guest, blending vibrant activities with peaceful escapes so you can choose your own pace. Our crystal-clear pools and thoughtfully curated daily activities are more than amenities—they’re invitations to reconnect. Whether you’re diving into an energizing aqua workout or losing yourself in a mindful crafting session, we aim to help you discover your perfect rhythm, one moment at a time. Your comment about wanting to stay longer is the highest compliment we could receive. Time does fly when you’re immersed in the Mediterranean lifestyle—where every hour is rich with connection, relaxation, and joy. Seeing how deeply you connected with our community vibe and appreciated our intentional approach to hospitality fills us with gratitude. From the expansive pool areas to the entertainment designed with heart, every element is meant to create lasting memories. We’re honored to have been part of your journey and hope to welcome you back to continue writing your story with us. We look forward to the pleasure of welcoming you back again in the future. Kind regards, Alexis Lopez Guest Experience Manager Zel Punta Cana

Dear Astrid, Thank you for sharing this lovely review. Your Master Suite with pool access is more than just a room—it’s a sanctuary of unconventional comfort. From the dual jacuzzis that invite you to unwind in blissful solitude or shared… Show more

Dear Karla, We appreciate your kind review about your recent stay with us. Your appreciation of our contemporary atmosphere truly warms our hearts. We've thoughtfully designed this open-concept space to harmonize with the lush tropical surroundings, allowing nature and comfort to coexist effortlessly. It’s wonderful to know that you embraced the full spectrum of experiences we offer—from tranquil moments by the pool to the vibrant energy of our entertainment programs. We’re especially delighted that our culinary offerings left a memorable impression. Our chefs pour their passion into every dish, crafting gastronomic journeys that span from the sun-kissed flavors of the Mediterranean to bold, innovative fusion creations. Each restaurant is a celebration of taste, ambiance, and artistry. Most of all, we’re thrilled that the genuine warmth of our team helped create the serene and welcoming atmosphere you were seeking. That sense of ease and joy is at the heart of the Mediterranean way of life—where every moment is meant to be savored, and every guest is treated like family. We look forward to seeing you again on your next stay. Best wishes, Alexis Lopez Guest Experience Manager Zel Punta Cana

Dear Karla, We appreciate your kind review about your recent stay with us. Your appreciation of our contemporary atmosphere truly warms our hearts. We've thoughtfully designed this open-concept space to harmonize with the lush tropical s… Show more

Dear Guest, Thank you very much for your feedback. We're delighted that you enjoyed our Mediterranean-inspired facilities, including our four stunning outdoor pools and the AUA Spa that truly embody our commitment to wellness and relaxation. Your perfect comfort score makes us smile - those individually controlled air conditioning units and cozy Mediterranean-styled suites really do make a difference! We're thrilled you found great value in your stay, with our all-inclusive amenities and diverse dining options. Regarding the double charge issue, I personally assure you that our finance team is expediting your refund - this is certainly not our standard procedure. While I note your concerns about our staff, please know that our multilingual team is thoroughly trained in Mediterranean hospitality, and we're committed to maintaining our high service standards. Your perfect scores for location and cleanliness warm our hearts - there's nothing quite like being nestled in the tropical paradise of Bavaro Beach, with our dedicated housekeeping team ensuring everything stays pristine. We do hope to welcome you back for an improved experience. Best wishes, Alexis Lopez Guest Experience Manager Zel Punta Cana

Dear Guest, Thank you very much for your feedback. We're delighted that you enjoyed our Mediterranean-inspired facilities, including our four stunning outdoor pools and the AUA Spa that truly embody our commitment to wellness and relaxat… Show more

Dear guest, Thank you for taking the time to review your stay. We're delighted that our extensive amenities, from our four stunning pools to our AUA Spa, contributed to your perfect stay. It warms our hearts to hear that our team's Mediterranean hospitality made you feel right at home - they truly embody the spirit of genuine care! The organic design of our recently renovated spaces, blending mahogany touches with elegant decor, clearly caught your eye and we couldn't be happier. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Alexis Lopez Guest Experience Manager Zel Punta Cana

Dear guest, Thank you for taking the time to review your stay. We're delighted that our extensive amenities, from our four stunning pools to our AUA Spa, contributed to your perfect stay. It warms our hearts to hear that our team's Medi… Show more

Dear Jonny, Thank you for this wonderful review of your stay with us. Your kind words about our team warm our hearts - they truly embody the spirit of Mediterranean hospitality! We're delighted that you found your ZEL Suite so spacious; even our coziest 74m² havens are designed to feel like a true Mediterranean home away from home. The property's beauty you mentioned reflects our careful fusion of Caribbean charm with Mediterranean lifestyle, creating that relaxed atmosphere you enjoyed - where time flows at your own perfect rhythm. We'd love to welcome you back to your Mediterranean paradise in Punta Cana. Until then, keep that vacation spirit alive! Alexis Lopez Guest Experience Manager Zel Punta Cana

Dear Jonny, Thank you for this wonderful review of your stay with us. Your kind words about our team warm our hearts - they truly embody the spirit of Mediterranean hospitality! We're delighted that you found your ZEL Suite so spacious;… Show more

Dear Natalia, Thank you for taking the time to share your detailed feedback with us. We're delighted that you enjoyed our spacious 190 exclusive suites, thoughtfully designed with mahogany wood and elegant Mediterranean touches to create that perfect home-away-from-home feeling. Your kind words about our team warm our hearts - they truly embody the spirit of Mediterranean hospitality! We're also pleased that you appreciated our pristine cleanliness standards and our prime location on beautiful Bavaro Beach. Regarding the dining experience, we take pride in our diverse culinary offerings across five distinctive restaurants, from Mediterranean cuisine at Parda to Japanese delights at Nokyo. We're sorry to hear about the availability issues with certain beverages during your stay. Our extensive wine selection at Silvestre usually ensures a perfect pairing for every meal, and we've since reinforced our inventory management to maintain our usual high standards. We hope you'll give us another opportunity to welcome you back for the full ZEL experience you deserve. Warm regards. Alexis Lopez Guest Experience Manager Zel Punta Cana

Dear Natalia, Thank you for taking the time to share your detailed feedback with us. We're delighted that you enjoyed our spacious 190 exclusive suites, thoughtfully designed with mahogany wood and elegant Mediterranean touches to creat… Show more

Dear Ms. Kierra, Thank you for taking the time to share your review. We're absolutely delighted that our wonderful team made such a positive impression - they truly embody the warm Mediterranean spirit we cherish! Regarding dining options, our five distinctive restaurants offer diverse culinary journeys, from Mediterranean buffet at Parda to Japanese cuisine at Nokyo. The bathtub cleaning issue has been addressed with our housekeeping team who usually maintain our stellar 24-hour cleaning service. For activities, you might have missed our extensive offerings including tennis courts, aquagym classes, and multiple pools with fun features - there's always something exciting happening at our resort! We look forward to seeing you again. Best regards, Alexis Lopez Guest Experience Manager Zel Punta Cana

Dear Ms. Kierra, Thank you for taking the time to share your review. We're absolutely delighted that our wonderful team made such a positive impression - they truly embody the warm Mediterranean spirit we cherish! Regarding dining opti… Show more

Dear Guest, Thanks for taking the time to share your opinions on your visit to our hotel. We're thrilled that you found our spacious suites to your liking - they truly embody that cozy Mediterranean home feeling we aim for! The enchanting aroma in our lobby is part of our signature welcome, setting the mood for your tropical getaway. Your appreciation of our pristine property warms our hearts - our team takes immense pride in maintaining that spotless shine throughout. Regarding the buffet variety, while our Mediterranean-style Parda restaurant offers a journey through vibrant cultures and rich traditions, we're always looking to enhance our culinary offerings. Seeing your perfect 10/10 ratings across the board makes us beam with joy - it's what we strive for in creating that perfect blend of comfort and luxury! We all hope to welcome you in the future. Best wishes, Alexis Lopez Guest Experience Manager Zel Punta Cana

Dear Guest, Thanks for taking the time to share your opinions on your visit to our hotel. We're thrilled that you found our spacious suites to your liking - they truly embody that cozy Mediterranean home feeling we aim for! The enchant… Show more

Dear Patricia, We deeply regret the negative experience you had during your stay at our resort. We appreciate you taking the time to share your feedback, as it helps us improve our services. We sincerely apologize for the lack of English-speaking staff and the lack of information provided during your stay. We are taking steps to improve communication and training for our staff to ensure all our guests feel welcomed and understood. We are sorry that your check-in experience was unsatisfactory and that the quality of the food and drinks did not meet your expectations. We are reviewing our kitchen and service procedures to ensure that food is served at the proper temperature and with the quality our guests deserve. Additionally, we are working to improve the variety and quality of our beverages. We would have loved that you share these comments with us while you were still staying here. We can assure you that our kitchens and restaurants teams would have offered you options that suit your needs, as we understand that receiving hundreds of people from all over the world daily implies making adjustments to our gastronomic offer. We are deeply concerned about your comment regarding the hygiene at the buffet. We have taken immediate measures to ensure that all food is kept in optimal and safe conditions for consumption. It is important to mention that our hotel has international certifications that guarantee the quality of the food and the procedures to handle each dishes and the services offered in our restaurants. Every day our team carries out actions that help us to maintain an environment of complete and absolute security, so that, all our guests can enjoy their vacations to the fullest. We regret that you found the staff unfriendly and that the use of the sauna and airport shuttle service were not free. Please note that these services are not part of the hosting package. Additional services are at the discretion of each individual, as they are additional options. We regreat your frustration and sincerely apologize that your stay was not pleasant. We appreciate your feedback and hope to have the opportunity to improve and offer you a much more positive experience in the future. Sincerely, Miguel Diaz Urrutia Hotel Manager Zel Punta Cana

Dear Patricia, We deeply regret the negative experience you had during your stay at our resort. We appreciate you taking the time to share your feedback, as it helps us improve our services. We sincerely apologize for the lack of Engl… Show more

Dear Arkadiusz, Thank you for taking the time to share your review. It warms our hearts to know you appreciated the organic design of our facilities, finding comfort in their unconventional comforts, and that our staff's dedication resonated with you, contributing to a memorable stay amidst our vibrant community vibe. Your words paint a picture of relaxation that aligns with the homey ambiance we pride ourselves on. However, we hear your concerns about the gastronomic joy you anticipated; while the journey to the beach adds a touch of adventure, we regret to hear the culinary experience didn't meet your expectations. Our commitment to Mediterranean flair means we're continuously refining our dining experiences, from the sun-kissed beach club beats to the rooftop lounging, ensuring every flavor is as delightful as the setting. Rest assured, your insights are invaluable as they help us to enhance the local culture infusion our guests relish. We hope we will have the opportunity to see you again in the future. Best regards, Miguel Diaz Urrutia Hotel Manager Zel Punta Cana

Dear Arkadiusz, Thank you for taking the time to share your review. It warms our hearts to know you appreciated the organic design of our facilities, finding comfort in their unconventional comforts, and that our staff's dedication res… Show more

Dear Jose, Thank you very much for this kind review of your recent stay. It's a delight to hear that our dedication to Mediterranean flair and community vibe resonated with you, creating a spiritual retreat that connected you with your inner self. Your praise for our clean facilities and the serenity of our suites with hydromassage baths is music to our ears, just like the soothing background tunes that accompany our guest's journeys. We're over the moon that our gastronomic joy left a lasting impression, and that you felt like royalty with the attentive service from our team. It’s guests like you who bring the true essence of our homey ambiance to life! We look forward to seeing you again soon. Best regards, Miguel Diaz Urrutia Hotel Manager Zel Punta Cana

Dear Jose, Thank you very much for this kind review of your recent stay. It's a delight to hear that our dedication to Mediterranean flair and community vibe resonated with you, creating a spiritual retreat that connected you with your… Show more

Dear Frida, We would like to thank you for this review about your recent experience in our hotel. It's wonderful to know that our rooms with their private jacuzzis and terraces provided a touch of Mediterranean flair, creating a homey ambiance that resonated with you. Our diverse swimming pools, including the serene adult-only pool, are indeed designed for both fun-filled and tranquil moments, complementing the gastronomic joy our restaurants offer. We're delighted that our vibrant community vibe shone through, with our staff remembering your name, adding a personal touch to your stay. Please accept our apologies for any organizational hiccups you encountered; rest assured, we're devoted to continuously refining our guest experience. Your insight on the staff's dedication is genuinely appreciated, and we're looking into ensuring their well-being is prioritized, as they are the heart of our service. We've taken note of your suggestions for poolside snacks and drink service, aiming to elevate the leisurely luxuries of rooftop lounging and beach club beats. How wonderful that you enjoyed the peaceful atmosphere post-midnight, allowing for a restful environment amidst the organic design of our spaces. All of the team hope that we may be able to see you again in the future. Kindest regards, Miguel Diaz Urrutia Hotel Manager Zel Punta Cana

Dear Frida, We would like to thank you for this review about your recent experience in our hotel. It's wonderful to know that our rooms with their private jacuzzis and terraces provided a touch of Mediterranean flair, creating a home… Show more

Dear Pawel, Thank you very much for this kind review of your recent stay. It's music to our ears that you found the Mediterranean flair in our large luxury rooms to your liking, and that our staff's attentive service struck the right chord with you. We're thrilled that you've experienced the gastronomic joy at our restaurants and that our facilities set the stage for a perfect 10 holiday. Your accolades are like a warm Mediterranean breeze to us, and we're delighted to have provided you with a stay that not only met but exceeded your expectations. We look forward to seeing you again soon. Best regards, Miguel Diaz Urrutia Hotel Manager Zel Punta Cana

Dear Pawel, Thank you very much for this kind review of your recent stay. It's music to our ears that you found the Mediterranean flair in our large luxury rooms to your liking, and that our staff's attentive service struck the right c… Show more

Dear Slawomir, Thank you very much for this kind review of your recent stay. We are glad to know that we met all of your expectations and that you appreciated our strategic location; the satisfaction of our guests during their stay is very gratifying for our team. We look forward to seeing you again soon. Best regards, Miguel Diaz Urrutia Hotel Manager Zel Punta Cana

Dear Slawomir, Thank you very much for this kind review of your recent stay. We are glad to know that we met all of your expectations and that you appreciated our strategic location; the satisfaction of our guests during their stay i… Show more