Reviews of Viva Dominicus Palace by Wyndham, A Trademark All Inclusive 4 stars
Bayahibe, La Romana, 6830 Bayahibe, Dominican Republic
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Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewThe food was excellent and the beach, personnel was nice
Bad Smell on the bathroom, on the breakfast there wasnt any table to seat
Dear OBendek, We truly appreciate your positive comment about the excellent food, the beautiful beach, and the friendliness of our staff. We're glad to hear you enjoyed these aspects! We sincerely regret that you experienced a bad odor in the bathroom. This is unacceptable, and we are already reviewing our cleaning protocols to identify and address the cause. Thank you for pointing out these issues. Your feedback is invaluable in helping us improve our guests' experience. We look forward to welcoming you back and showing you the improvements we will be implementing. Customer Care Staff Viva Dominicus Beach & Palace by Wyndham
Dear OBendek, We truly appreciate your positive comment about the excellent food, the beautiful beach, and the friendliness of our staff. We're glad to hear you enjoyed these aspects! We sincerely regret that you experienced a bad odo… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 8 October 2024 · Stayed in October 2024
Verified reviewThe grounds are very nicely arranged and maintained. It is in a beautiful beach location. The food was tasty and the buffet had good options. The staff was very friendly and amenable. Brick oven pizza rivals that of Wooster Street. Located in an area where guests can leave the resort and walk around the town outside the hotel.
The rooms could use some updating. Drinks often take a while to get when a location is crowded. There is no wait service at the bar or pool and the bar is far from the beach. Snack options from 3-5 before dinner are limited.
Dear Candace, Thank you for your wonderful review! We're delighted to hear that you enjoyed our beautiful grounds, beach location, delicious food, and friendly staff. Your comparison of our brick oven pizza to Wooster Street is a great compliment. We appreciate your feedback regarding the rooms and the bar service. We're continuously working to improve our facilities and services. We've taken note of your suggestions and will consider updates to our rooms and explore ways to enhance the bar experience, including potentially expanding the snack options during the 3-5pm window. Thank you again for choosing Viva Resorts. We hope to see you return soon! Customer Care Staff
Dear Candace, Thank you for your wonderful review! We're delighted to hear that you enjoyed our beautiful grounds, beach location, delicious food, and friendly staff. Your comparison of our brick oven pizza to Wooster Street is a great… Show more
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewUnprofessional management, poor organization
Wait at checking, rude manager, overbooked hotel, service terrible
Dear Sandra, Thank you for choosing our property for your vacation. We are sorry that our services did not meet your expectations. Our main goal is to achieve the satisfaction of our guests and for this reason we would like to thank you for your comments: all observations that help us improve our services are very valuable to us. We look forward to welcoming you back to our hotel. Kind regards, Customer Care Team Viva Dominicus Beach & Palace by Wyndham
Dear Sandra, Thank you for choosing our property for your vacation. We are sorry that our services did not meet your expectations. Our main goal is to achieve the satisfaction of our guests and for this reason we would like to thank you … Show more
Reviewed: 17 July 2024 · Stayed in July 2024
Verified reviewBeach, location
Management, disorganized, over booked, hours waiting for a room. Food could be better.
Dear Sandra, We appreciate your comments about your recent stay at our hotel. We are pleased to hear that you enjoyed our great location and the beach. We sincerely regret the inconvenience you experienced with the management and organisation during your stay. We take into account your comments about the booking process and the wait for a room. We will review our procedures to improve this and provide a more efficient service in the future. We look forward to the opportunity to welcome you back and demonstrate the positive changes we are implementing. Your satisfaction is our top priority. Sincerely, Customer Care Staff
Dear Sandra, We appreciate your comments about your recent stay at our hotel. We are pleased to hear that you enjoyed our great location and the beach. We sincerely regret the inconvenience you experienced with the management and organisa… Show more
Reviewed: 3 July 2024 · Stayed in July 2024
Verified reviewThe beach and few staff members
Customer service, food, management
Dear Sandra, Thank you for sharing your recent experience at our hotel. We appreciate your feedback, as it helps us to continuously improve our services. We are glad to hear that you enjoyed the beach and found some of our staff members helpful. However, we are truly sorry to learn about your disappointment with the overall management and customer service. Please accept our sincerest apologies for any inconvenience or dissatisfaction you may have encountered during your stay. Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We hope to have the chance to welcome you back for a more positive experience in the future. Warm regards, Customer Care Staff
Dear Sandra, Thank you for sharing your recent experience at our hotel. We appreciate your feedback, as it helps us to continuously improve our services. We are glad to hear that you enjoyed the beach and found some of our staff members … Show more
Reviewed: 26 June 2024 · Stayed in June 2024
Verified reviewIt was hard to get service in the buffet. Almost impossible to get a cup of coffee.t
Reviewed: 3 June 2024 · Stayed in June 2024
Verified reviewReviewed: 31 May 2024 · Stayed in May 2024
Verified reviewReviewed: 7 May 2024 · Stayed in April 2024
Verified reviewReviewed: 16 April 2024 · Stayed in April 2024
Verified reviewReviewed: 17 March 2024 · Stayed in March 2024
Verified reviewThe place is amazing!
Dear Alex, Thank you for sharing your comments about your stay at our property! Sincerely, Customer Care Staff Viva Dominicus Beach & Palace by Wyndham
Reviewed: 24 January 2024 · Stayed in January 2024
Verified reviewDear Stefanot, Thank you for sharing your comments about your stay at our property! Sincerely, Customer Care Staff Viva Dominicus Beach & Palace by Wyndham
Reviewed: 5 September 2023 · Stayed in September 2023
Verified reviewLocation and food was ok. Sport option were also good.
Personnel was highly demotivated, food was missing in several moments of the day, animation staff lacked animation spirit, thry were very demotivated to do their job... hotel is missing maintenance.
Reviewed: 9 July 2023 · Stayed in July 2023
Verified reviewThe beach
the sheets smelled damp and had holes, the air conditioning did not freeze enough, the water in the bathroom did not go away and the staff was not very friendly
Dear Dagoberto, Thank you for choosing our property for your vacation. We are sorry that our services have not met your expectations. Our main objective is to achieve the satisfaction of our guests and for this reason we want to thank you for your comments: all the observations that help us improve our services are very valuable to us. Hoping to welcome you back in our hotel. Best Regards, Customer Care Team Viva Dominicus Beach & Palace by Wyndham
Dear Dagoberto, Thank you for choosing our property for your vacation. We are sorry that our services have not met your expectations. Our main objective is to achieve the satisfaction of our guests and for this reason we want to thank you… Show more
Reviewed: 16 May 2023 · Stayed in May 2023
Verified reviewthe customer service the food 🤤
everything was good
Dear Estervil, do Thanks for sharing your comments about your stay at our property! Sincerely, Customer Care Staff Viva Wyndham Dominicus Beach & Palace
Reviewed: 14 March 2023 · Stayed in March 2023
Verified reviewReviewed: 2 January 2023 · Stayed in January 2023
Verified reviewconvenient friendly beautiful lots to do
making dinner reservations- the times were full when we arrived and the only options were late at night. it would be good to allow guests to schedule prior to arrival in order to secure spots.
Dear Andrea, us We appreciate that you have taken some of your time to compile this review and review. All comments from our guests are welcome as they help us improve. Hoping that a future will give us a new opportunity and visit us. Kind regards, Customer Care Staff Long live Wyndham Dominicus Beach & Palace
Dear Andrea, us We appreciate that you have taken some of your time to compile this review and review. All comments from our guests are welcome as they help us improve. Hoping that a future will give us a new opportunity and visit us. Ki… Show more
Reviewed: 20 November 2022 · Stayed in November 2022
Verified reviewlocation
had to always ask for cleaning the room which was not done until late in the afternoon. Rooms need to repaired and renovated
Reviewed: 7 October 2022 · Stayed in October 2022
Verified reviewIn general the service is good. I want to highlight Isamar in the coffee shop, Teófilo in the Il Palco restaurant and Tony, a bar supervisor at one of the pools.
At our arrival we wanted to change our status to VIP by paying the difference and they told me that they did not have that option. Then we discover that it does exist.The beach had a lot of algae due to the hurricane that had recently passed. I had requested a room with a king bed and was given one with two queen beds. Despite the building being brand new, a lot of water got in after a heavy rain and we had to call them to dry the puddle of water that had formed under a window that was completely closed. The bathroom door did not close properly and all this despite being a new building. During our stay they were installing the elevator and there was noise all the time, hammers, drills, different heavy machines which made it impossible for us to rest. There was no water or soft drinks in the minibar, no coffee maker, so we had to call and ask for everything. They charge for the use of the safe that is in the room. When trying to book at the a la carte restaurants we were told that everything was full and that we only had to go to one. We booked at Il Palco and when we arrived it was almost empty and it was like that all the time. In general the hotel is not bad, but I think it needs a lot of improvement. The check-in and guest services staff must improve. Customers are there to spend a few pleasant and restful days, not to be told no to everything and put in unnecessary impediments.