Reviews of Bella Vida Hotel Punta Cana

Upon arrival we were met by Ms. Nayelin,a staff member, who appeared to be always smiling, helpful, with a good command of English. The room was spacious enough, tidy, with a fridge and a bottle of gratis water, a big safe. The TV has Netflix (that was a great surprise!) and we watched the newest releases. The kitchen in the balcony which we found kinda romantic is a huge plus for a 3 star hotel. Unfortunately, there is lack of kitchen utensils. The hotel is keyless which was so comfortable, you just had to remember 4 numbers. The location is unbeatable. 5 min to the beautiful sandy beach, restaurants, the currency exchange office and the supermarket in 7-10 minutes. Next time we will not hesitate to choose this hotel.

The location is great. It is close to the beach and restaurants. The lady at the desk, I believe she owns the place, did her best to meet our requests

The whole place is in need of major renovations. Beside it is defined as an apartment it is more likely to be used as a bedroom. The kitchen lack completely of the basic tools for cooking making impossible to use it properly. That was the main downside for us, along with the poor comfort of the mattress and the pillows. The place is surrounded by buildings under construction. Most of the time there was a bad smell of sewer and the main road is not paved, therefore pretty dusty Overall, you pay for what you have here

The staff made this place amazing: kindness and genuine hospitality. Thanks a lot1

Some things need renovation.

Extremely happy with the staff, and the front desk, quite close to everything around, and also to Bavaro beach. Very neat and clean and there is also a backside entrance that helps to keep the dust away from the front door, and our room was on the 3 rd. floor, Very quiet and clean

Only issue was the washroom was clogged, but they were able to rectify it quickly.

Close to the beach

The street is not paved, it is mud. The walls could be painted.

the staff

the road that the hotel it is on. its a dirty road got very dirty when it rained

the staff was nice.

I booked a room and was given another one due to some “issues”, the road to get there is not very nice. The shower did not have heated water, we didn’t have water at night and had to wait until 12am. They were working on something late at night like construction work and when it was time to check out, they were painting the stairs. Its what you get for the price.

The place is not half bad, clean and quiet. The people are very friendly. Wifi and AC worked well. There is a cold and hot water fountain in the lobby.

The room was not cleaned during our 6 days stay. Kitchen in the balcony looks nice but it makes it impossible to keep things clean and there are mosquitoes.

The room was spacious. Closed to commerce.

Staff

The rooms were basic but clean and the kitchen area on the balcony was an added bonus. The location is great with bars and restaurants just a few minutes walk away.

No lift

The location is great. There is a 5 minute walk to the beach and there are also some nice restaurant and a shop and a pharmacy close to the hotel.

We arrived at around 8pm and were greeted by a quite shady receptionist who did not have even a basic level of English knowledge. After telling him that we have booked a 2 night stay (used google translator so that we can understand each other), he could not find our reservation and asked a colleague of his, who was in a room opposite the reception, for help. This second man looked quite as shady as the first one and as well might have been high. English level 0 again. After waiting for like 10 minutes, they finally found our reservation and handed us the room keys. However, here comes another problem that we experienced and it was with the payment. We had cash (US dollars) as I had read in previous reviews that there is an extra charge if you pay by card. So I am handling the cash to one of the receptionist guys, however, I had only big notes so I am waiting for him to give me change. At that point he starts explaining to me how I should leave a deposit (the sum equal to what he has to give back as a change) for the towels, windows (in case we break them), bed, etc. I of course protested as nothing like this is specified on booking.com, however, he continued to reassure me that they have to do that. We spent quite some time going back and forth and just the whole conversation was ridiculous and it was easy to realize that he just did not have any change to give back. At which point I told him that I would pay only half of the sum and will pay the rest tomorrow as at that moment I knew that if I left my money there, I would not be getting any change (or deposit as he called it) back. Definitely do not recommend the place for more than 1-2 night stay and make sure you bring the exact amount of cash you have to pay.

The lady that checked me in at the hotel had a very charming and wonderful personality. The view from the roof of the building was wonderful. It was quiet at night so that you were able to sleep. It was a very short walk to all amenities.

I wasn’t given towels to use in the bathroom. The few dishes and the one pot and one pan I was given to cook with were extremely beaten. Cooking was extremely difficult because of the utensils I was given to use. I didn’t mind the walk to the beach, it was the really bad smell of garbage on the road to the beach right outside of the hotel that was not pleasant.

Bavaro beach was close to the hotel. 👍

Arena Gorda beach isn't near the hotel🤷‍♀️

Was charged big tax + plus 15 percent extra when i paid by card ridiculous and also the deposit lol. There are better options

The best place as for me

Fair price for quality

Breakfast is always the same, although is good, could be different every day

The staff is very kind and nice Good location Price quality is good

The hotel offers a great price for its value. It is small, but has everything you need. I liked the room code instead of the card, one less thing to take care of. The personal is nice. Breakfast was prepared every day, but you didn't have a choice. The beach is in walking distance. I enjoyed my stay, especially the beds were really comfortable. Every room has also its own router, so that the wifi works great. I also liked the kitchen outside on the balcony, even though I didn't use it, it is a nice addition.

Around the hotel are construction sides. It was quiet, but didn't look great. The breakfast could be more, often the portions were small. Also, the beach is usually owned by hotels, so that you can only lay down on your towel, but not use the beach beds provided by the other hotels.

The staff was so friendly and considerate, especially Nayelin. Location was great, clean and comfy, and just a few minutes walking to restaurants and the beach

Friendly staff