Reviews of TRS Turquesa Hotel - Adults Only - All Inclusive 5 stars
El Cortecito, Bavaro, 23000 Punta Cana, Dominican Republic
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Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewI like the front desk people in my side room Soleica and Estarlyn . The wonderful guys with butler . The wonderful activities guys Antonio , Mamba , Shakiro . The girls in the restaurant Angela the best 🤗🤗.
Dear Arjona, Thank you very much for choosing our hotel and for taking the time to share your kind feedback. We're delighted to hear that you enjoyed your stay and felt well taken care of by our team. It’s a pleasure to know that Suleica and Estarlyn at the front desk, our dedicated butler team, the amazing activities staff — Antonio, Mamba, and Shakiro — as well as Angela in the restaurant, all contributed to making your experience memorable. We will be sure to share your kind words with them. We look forward to welcoming you back soon for another wonderful stay. Warm regards, Y. Jiménez Hospitality Sr. Advisor
Dear Arjona, Thank you very much for choosing our hotel and for taking the time to share your kind feedback. We're delighted to hear that you enjoyed your stay and felt well taken care of by our team. It’s a pleasure to know that Sule… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in May 2025
Verified reviewLove it!
Nothing
Dear Adrian, Warm greetings and our sincere thanks for sharing your positive feedback on Booking.com. We are delighted to know that you loved your stay at TRS Turquesa Hotel and that everything met your expectations. Our mission is to turn guests into fans by providing exceptional experiences and outstanding service. Thank you once again for your kind words. Sincerely, E. Cordero Guest Satisfaction Lead
Dear Adrian, Warm greetings and our sincere thanks for sharing your positive feedback on Booking.com. We are delighted to know that you loved your stay at TRS Turquesa Hotel and that everything met your expectations. Our mission is to turn… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewSo clean and staff was amazing
The air could have been a little bit better in my room but our friends room was perfect.
Dear Ashley, Warm greetings from TRS Turquesa Hotel. Thank you for sharing your impressions on Booking.com. We are pleased to know that you found our facilities spotless and our team attentive — comments like yours affirm our dedication to providing exceptional hospitality. We also appreciate your feedback regarding the air conditioning in your room. While we're glad your friends' accommodations met expectations, we regret that yours was not equally comfortable, and will ensure your note is taken into consideration for future improvements. It was a pleasure having you with us. With appreciation, E. Cordero Guest Satisfaction Lead
Dear Ashley, Warm greetings from TRS Turquesa Hotel. Thank you for sharing your impressions on Booking.com. We are pleased to know that you found our facilities spotless and our team attentive — comments like yours affirm our dedication t… Show more
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe room was really nice and our butler was very helpful. Our room was always kept extremely clean and most of the workers were nice. They had a lot of food and drink options.
The people in the lobby asking you to go to breakfast with them to try and sell you something are very pushy… I don’t want to be sold stuff on my honeymoon and they didn’t like hearing no. While there was a lot of food options, the food wasn’t that great and the menus seemed kind of limited. They really didn’t have a lot of activities and the night life was basically non existent.
Dear Megan, Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed your room and received helpful service from your butler, and that cleanliness and food and drink variety met your expectations. We sincerely appreciate your honest comments regarding the sales approach in the lobby and the limited activities and nightlife. Please know that at TRS Turquesa Hotel, we continuously strive to enhance our guests’ experience and take all feedback seriously to improve our services. We hope to have the opportunity to welcome you again and provide an even better stay. Warm regards, Y. Jiménez Hospitality Sr. Advisor Palladium Hotel Group
Dear Megan, Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed your room and received helpful service from your butler, and that cleanliness and food and drink variety met your expectation… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewEverything
Dear Baez, Thank you very much for your perfect rating and kind words. We are delighted to hear that you enjoyed every aspect of your stay with us. Your satisfaction is our greatest reward, and we look forward to welcoming you again soon. Warm regards, Y. Jiménez Hospitality Sr. Advisor Palladium Hotel Group
Dear Baez, Thank you very much for your perfect rating and kind words. We are delighted to hear that you enjoyed every aspect of your stay with us. Your satisfaction is our greatest reward, and we look forward to welcoming you again soon.… Show more
Reviewed: 27 May 2025 · Stayed in March 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewWe enjoyed everything expect the people smoking in the pool and the temperature in the room could not be adjusted correctly. Our Butler service with Fernando was AMAZING
Have non smoking rooms/pool in junior swim up.
Dear Booking.com User, Thank you very much for sharing your valuable feedback on Booking.com. We are pleased to hear that Fernando’s Butler service exceeded your expectations and contributed to a memorable stay. We appreciate your comments regarding the smoking area near the pool and the room temperature control, as these insights help us improve our guest experience. At TRS Turquesa Hotel, our mission is to turn guests into fans, and your observations are essential in guiding us toward that goal. Kind regards, E. Cordero Guest Satisfaction Lead
Dear Booking.com User, Thank you very much for sharing your valuable feedback on Booking.com. We are pleased to hear that Fernando’s Butler service exceeded your expectations and contributed to a memorable stay. We appreciate your comments… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewExquisite
Nothing
Dear Vicktoria, Warmest greetings, and thank you for your succinct yet wonderful comment shared on Booking.com. We are thrilled to know that your experience at TRS Turquesa Hotel was nothing short of exquisite. It brings us great satisfaction to receive such positive feedback, as it reinforces our mission to turn guests into devoted fans. We would be honored to welcome you back for another exceptional stay. Sincerely, E. Cordero Guest Satisfaction Lead
Dear Vicktoria, Warmest greetings, and thank you for your succinct yet wonderful comment shared on Booking.com. We are thrilled to know that your experience at TRS Turquesa Hotel was nothing short of exquisite. It brings us great satisfac… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewThe beach was Nice, but yours get nice beaches at other resorts. The bathtub in the bedroom was also nice. Thats where the nice things end.
Food is AWFUL. Brand, flavourless. Room service was the only place worth eating at. They NAG YOU with the travel club. We were asked to have breakfast/lunch with representative and we said we didn’t want to, from the start. But we were open to the tour. When we told the representative we didn’t want to have lunch, they flipped and asked us to leave the travel club building without the tour. So that’s that. Drinks were okay. Not enough “carritos” to get us around My boyfriend fell on the floor and hurt his knee, we asked for a first aid kit. There is none. I then asked for disinfectant and a bandaid. Butler told us the hotel doesn’t have any and if they did have it he could not give us due to “health safety” issues. He was also on his dinner break so it took us near an hour to tell us he couldn’t give us anything. I let it go then, but the next day, the more I thought about it, the more upset I got. I reported it to our main butler who told us it was not acceptable and because it’s not a medication, just a bandaid, there shouldn’t be a problem that he gave us a bandaid if they had one and that the hotel most likely has some. Also, the rooms have no emergency/safety call like in most hotels, they have a red cord you pull in case you hurt yourself. Had my boyfriend fell and hit his head and passed out I wouldn’t have gotten any help.
Dear Ms. Andreia C., Warm greetings from TRS Turquesa Hotel. Thank you for choosing to stay with us and for sharing your impressions once again. We genuinely appreciate the time you’ve taken to express your concerns, as your feedback remains important to us, whether positive or critical, and helps guide our ongoing efforts to improve. We’re glad to know that certain elements such as the beach and in-room amenities were to your liking. These details, although small, are part of the comfort and atmosphere we aim to provide our guests. That said, we are truly sorry to hear that other aspects of your stay did not meet your expectations. Regarding the Travel Club interaction, it is very concerning to learn that your preferences were not respected, especially after clearly expressing your decision. As mentioned in previous communication, we are reviewing and reinforcing our guest approach policies, ensuring all interactions are handled with transparency and respect, without any pressure. Your concerns about the availability of first aid support and emergency preparedness are taken very seriously. While certain health-related items cannot be provided due to safety protocols and regulatory guidelines, we recognize how important it is to offer clear communication and accessible support in these situations. Your feedback has been shared with our management team, and we are reviewing current procedures to improve response times and ensure guests always receive accurate information and appropriate assistance in urgent cases. We sincerely apologize once again for the inconvenience these situations may have caused and for the negative impression left. It is our hope that you will give us another opportunity to welcome you back in the future and provide you with an experience more aligned with your expectations. Kind regards, Y. Jiménez Hospitality Sr. Advisor Palladium Hotel Group
Dear Ms. Andreia C., Warm greetings from TRS Turquesa Hotel. Thank you for choosing to stay with us and for sharing your impressions once again. We genuinely appreciate the time you’ve taken to express your concerns, as your feedback rema… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewFriendly staff, clean
Beautiful grounds, many activities and restaurants
Dear Lindsey, Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a relaxing and enjoyable stay at our resort, and we truly appreciate your kind words regarding our staff, cleanliness, beautiful grounds, and the variety of activities and dining options we offer. It is our goal to provide every guest with an exceptional experience, and we are thrilled that we were able to meet your expectations in every aspect of your stay. We hope to welcome you back soon for another memorable visit! Best regards, Y. Jiménez Hospitality Sr. Advisor Palladium Hotel Group
Dear Lindsey, Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a relaxing and enjoyable stay at our resort, and we truly appreciate your kind words regarding our staff, c… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewFood was hit and miss and shuttle service made getting around easy.. pool scene was the best didnt enjoy the beach with all the vendors.. good drinks
Dear Jared, Warm regards from TRS Turquesa Hotel. Thank you for sharing your impressions through Booking.com. We are pleased to know you enjoyed our pool atmosphere and found the shuttle service convenient for getting around the resort. It’s also great to hear that our drink selection met your expectations. We acknowledge your comments regarding the beach experience and the varying satisfaction with the food. Your feedback is valuable and will be shared with the relevant teams as part of our ongoing efforts to enhance the guest experience. We hope to have the pleasure of welcoming you back and offering an even more enjoyable stay. Sincerely, E. Cordero Guest Satisfaction Lead
Dear Jared, Warm regards from TRS Turquesa Hotel. Thank you for sharing your impressions through Booking.com. We are pleased to know you enjoyed our pool atmosphere and found the shuttle service convenient for getting around the resort. I… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewThe beach and pool areas were very beautiful and we did like our boat excursion.
We had ants in our first room and a loud AC that was about to go, so we switched rooms. The secret pool was filthy with bird/goose poop. There are sales people EVERYWHERE. From massages, to photos with parrots, to even someone selling hookah in the water at a sandbar. A friend also was hospitalized due to the food.
Dear Jaime, Warm greetings from TRS Turquesa Hotel. Thank you for taking the time to share your feedback — we truly appreciate your honesty and the opportunity it gives us to improve. We’re pleased to hear that you enjoyed the beauty of our beach and pool areas, and that the boat excursion was a highlight during your stay. Your positive remarks in this regard are genuinely appreciated. We’re truly sorry to hear that other aspects of your experience did not meet expectations. Please accept our sincerest apologies for the discomfort you encountered with your initial room and the condition of the secret pool. We also regret the impact of external commercial activities on your overall impression. While some vendors may operate in nearby public areas, we want to clarify that the sale of hookah is not permitted within our facilities, and we have already begun an internal investigation to address this matter accordingly. Regarding your friend’s health situation, we are very sorry to hear this. At TRS Turquesa Hotel, we follow strict hygiene and food safety protocols that are audited regularly in compliance with international standards. That said, we recognize that travel to tropical destinations can expose individuals to certain environmental factors that may affect their well-being — such as climate changes, dietary shifts, sun exposure, and the combination of unfamiliar foods and beverages, all of which can potentially contribute to gastrointestinal discomfort. While we understand this visit may not have fulfilled your expectations, we do hope you might consider giving us another opportunity in the future. We would be honored to welcome you back and provide a stay more aligned with the level of excellence we strive to deliver. Kind regards, Y. Jiménez Hospitality Sr. Advisor Palladium Hotel Group
Dear Jaime, Warm greetings from TRS Turquesa Hotel. Thank you for taking the time to share your feedback — we truly appreciate your honesty and the opportunity it gives us to improve. We’re pleased to hear that you enjoyed the beauty of o… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewVery friendly staff. Dennis at the lobby bar was super!
Dear Crystal, Thank you for sharing your kind feedback with us through Booking.com We are pleased to know that you had a positive experience at TRS Turquesa Hotel and that our staff's friendliness stood out during your stay. A special thank you for highlighting Dennis at the lobby bar — we will be sure to pass along your appreciation for his outstanding service. We look forward to welcoming you back for another enjoyable visit. Sincerely, E. Cordero Guest Satisfaction Lead
Dear Crystal, Thank you for sharing your kind feedback with us through Booking.com We are pleased to know that you had a positive experience at TRS Turquesa Hotel and that our staff's friendliness stood out during your stay. A special tha… Show more
Reviewed: 15 April 2025 · Stayed in January 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewThe staff are hit or miss. Most everyone was delightful, like Dianna at the premium experience poolside guest supporter. Coffee at breakfast was always a challenge. The sheets could be upgraded. Overall, the experience was relaxing, enjoyable, and fun. We will probably be back. The food was also surprisingly very good. We stayed at Casa de Campo first, and we thought the food was just as good, if not better.
Dear Cageorsage, Thank you for choosing to stay with us and for sharing your feedback. We are happy to hear that your stay was relaxing, enjoyable, and fun, and that you were pleased with the food. We truly appreciate your kind words about most of our staff, especially Dianna at the poolside. However, we apologize if any members of the team did not meet your expectations. We take this seriously and will work to ensure a more consistent level of service throughout our resort. We look forward to welcoming you back and providing you with an even more seamless experience. Sincerely, Y. Jiménez Hospitality Sr. Advisor Palladium Hotel Group
Dear Cageorsage, Thank you for choosing to stay with us and for sharing your feedback. We are happy to hear that your stay was relaxing, enjoyable, and fun, and that you were pleased with the food. We truly appreciate your kind words abou… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 March 2025 · Stayed in March 2025
Verified reviewProperty was clean and perfectly kept
Lost electricity in my room several times , problem was not completely resolved
Dear Kimberly, Thank you for choosing to stay with us and for sharing your experience. We are thrilled to hear that you had a great time and that you found our property clean and well-maintained. We sincerely apologize for the inconvenience you experienced with the electricity in your room. We understand how disruptive that can be and are sorry that the issue was not completely resolved during your stay. Please be assured that we have shared your feedback with the relevant team to ensure this matter is addressed promptly. We hope to welcome you back in the future and provide you with a flawless experience. Best regards, Y. Jiménez Hospitality Sr. Advisor Palladium Hotel Group
Dear Kimberly, Thank you for choosing to stay with us and for sharing your experience. We are thrilled to hear that you had a great time and that you found our property clean and well-maintained. We sincerely apologize for the inconvenien… Show more
Reviewed: 5 March 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in January 2025
Verified reviewThe beach
Rude staff at the reception ( especially one lady who thinks she is made of better stuff then you! Dirty plates at lunch bar and at breakfast. The room was made up for 1 person we had to ask every day for 2nd set of towels. But the main thing was NO WATER pressure in the bathroom - reported it to staff and finally on our leaving day they responded - we couldn't take a proper shower for two reasons 1. the water pressure was minimal so you couldn't wash anything off like shower ger never mind the sand and 2. the water was boiling hot! We have the evidence of all of this here :https://www.youtube.com/watch?v=gOIAoENWrGs - we have complained a number of occasions but the manager " was busy " every time so now we demand a the full refund - Described service not provided!
Dear Piotr, Thank you for taking the time to share your feedback about your recent stay with us. We truly value all guest comments, as they help us improve our services and ensure a better experience for all our visitors. We are deeply sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered. We regret the issues you faced with the water pressure in your room, as well as the temperature fluctuations. This is certainly not the standard we aim to provide, and we are addressing this with our maintenance team to resolve it promptly for future guests. Additionally, we apologize for the lack of proper service regarding the towels and for the unfortunate experience with the reception staff. We always strive to treat our guests with the utmost respect, and it’s disheartening to hear that this was not reflected during your stay. We also want to thank you for bringing to our attention the cleanliness concerns regarding the lunch and breakfast areas. These issues will be reviewed with the relevant departments to ensure our usual high standards are maintained. Regarding your request for a refund, we kindly inform you that since your reservation was made through Booking.com, we recommend that you contact their customer service team directly. They will reach out to us on your behalf to review your case and assist in processing any applicable compensation, in accordance with the terms and conditions of your reservation. Once again, we apologize for the discomfort caused during your visit. We take all concerns seriously and are working diligently to improve. Sincerely, Y. Jiménez Hospitality Sr. Advisor Palladium Hotel Group
Dear Piotr, Thank you for taking the time to share your feedback about your recent stay with us. We truly value all guest comments, as they help us improve our services and ensure a better experience for all our visitors. We are deeply sor… Show more
Reviewed: 15 February 2025 · Stayed in February 2025
Verified reviewJust beautiful couldn’t fault
Nothing we didn’t like
Dear Garrod, Warm greetings, and thank you sincerely for choosing our hotel for your recent stay. We truly appreciate the time you took to share your kind feedback, which motivates us to continue providing the best possible service. We are delighted to hear that you were so satisfied with our location, facilities, services, and especially the cleanliness and comfort of our rooms. Your words fill us with pride and inspire us to maintain our high standards of quality. We deeply value your experience and opinion, and we are thrilled to know you would like to return in the future. We would be more than happy to welcome you back and provide another memorable experience. Thank you once again for your preference. We remain at your disposal for any future needs. Sincerely, Y. Jiménez Hospitality Sr. Advisor Palladium Hotel Group
Dear Garrod, Warm greetings, and thank you sincerely for choosing our hotel for your recent stay. We truly appreciate the time you took to share your kind feedback, which motivates us to continue providing the best possible service. We ar… Show more