Reviews of Sunscape Dominicus La Romana - All Inclusive 4 stars
Av. Boulevard de los hoteles, KM 3.5 Playa Dominicus, Bayahibe, La Romana, 22000 Bayahibe, Dominican Republic
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe hotel was clean , the entertainment was really good for kids and adults , the food was good , it is great place for the family.
People smoking everywhere, they should have a smoking area as they are a lot of kids and babies around and this was very annoying. Some of the staff were a bit rude, they were talking between them and ignoring us sometime during service
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewIt is a nice village with a nice beach , The animation staff were incredible
There are some stones in the sea and sometimes they were uncomfortable
Dear guest, Thank you very much for sharing your experience. We are glad to know that you enjoyed the charm of our surroundings and that the beach and entertainment team made your stay even more special. We value your feedback as it helps us continue to improve. We hope to have the pleasure of welcoming you back soon. Best regards, Olga Alvarez, eConcierge.
Dear guest, Thank you very much for sharing your experience. We are glad to know that you enjoyed the charm of our surroundings and that the beach and entertainment team made your stay even more special. We value your feedback as it helps… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in April 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewkind staff
pools were no clean , sea has stones, no sand. The food was so cheap, the drinks were with national liquors.
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewVery friendly staff. Food is overall good, with few exceptions. Mexican and Asian restaurants are good.
Issue with the room Sewer smell in the bathroom. Occasional no cold water, only hot running in the shower and sink. Even the toilet boil had hot water. The beach is nice, but many stones in the ocean, could be clean up a little.
Dear Guest, Thank you for choosing us to enjoy your vacation at our Sunscape Dominicus La Romana and for taking the time to share your experience. We are glad to know that you highlighted the friendliness of our staff and that you were able to enjoy our gastronomic offerings, especially the Mexican and Asian restaurants. We sincerely regret the inconvenience you experienced in your room. We have shared your observations with our maintenance team to take the necessary corrective measures. As for the beach, we are continuously working on its maintenance, trying to take care of the natural environment as well, and we value your suggestion for further improvement. We hope to have the opportunity to welcome you again and provide you with an even more pleasant stay. Cordially yours, Olga Álvarez eConcierge
Dear Guest, Thank you for choosing us to enjoy your vacation at our Sunscape Dominicus La Romana and for taking the time to share your experience. We are glad to know that you highlighted the friendliness of our staff and that you were ab… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewVery nice
Everything
Dear guest, Thank you for choosing us for the enjoyment of your vacation. We sincerely appreciate your review and are pleased to know that your experience was so positive. We strive to provide the best service and offer memorable moments to our guests. We look forward to welcoming you again in the future to continue to exceed your expectations. Best regards, Olga Alvarez, eConcierge.
Dear guest, Thank you for choosing us for the enjoyment of your vacation. We sincerely appreciate your review and are pleased to know that your experience was so positive. We strive to provide the best service and offer memorable moments t… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe property was very beautiful the beach was stunning and the rooms were very clean and pretty modern. when we arrive they try to upgrade us to the VIP and after a long flight with an infant I really didn’t want to see the VIP room I wish they would’ve just explained what it included in the price difference from the beginning. It seems like to upgrade to VIP you would be able to request a toothpaste and slippers. It also seems like there’s a private section for the beach which would’ve been great with an infant because it seems like everyone in the morning puts their towels on the chair chairs although you’re not supposed to in order to save themselves a chair all day while they’re out at the restaurants and doing other things. There’s only fair amount of covered chairs so you’d have to get out pretty early in the morning to reserve one or to go to the beach before they are all taken. I would recommend Water shoes because while entering the beach they have a few of those sandstones so you have to be careful but after that it’s Prestage white sand but just getting in and out I had a little difficulty.
I think there could’ve been more selection on the food options in the drinks were not the best. They had a lot of different fruit juices but I feel like they were really watered down with not much flavor.
Dear Guest, Thank you for taking the time to share your experience at Sunscape Dominicus La Romana. We are glad to hear that you enjoyed the beauty of our property, the beach and the comfort of our rooms. It is very gratifying to know that these aspects were to your liking. We take note of your comments regarding the information about our Sun Club VIP service, and regret that it was not clearly communicated at the outset. Our goal is to make every guest feel well informed and comfortable with the options available. We also appreciate your comments about the availability of chairs on the beach, access to the sea and the variety in our food and beverage offerings. All of these points have been shared with the appropriate departments for their due consideration, as we seek to continually improve every aspect of the experience we offer. We look forward to the opportunity to welcome you back and provide you with an even more satisfying stay. Best regards, Olga Alvarez eConcierge
Dear Guest, Thank you for taking the time to share your experience at Sunscape Dominicus La Romana. We are glad to hear that you enjoyed the beauty of our property, the beach and the comfort of our rooms. It is very gratifying to know that… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewExcelente servicio
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewFrom the good, I can note the well-functioning Internet throughout the hotel. The rooms have excellent air conditioners. The rooms are not humid. The food in restaurants is pretty good. Not much choice, but you won’t stay hungry. I also want to mention a wonderful children’s club. Beautiful girls work there who entertain children. The water in the sea was very clean. I also managed to attend a massage. The masseuses were wonderful and did their job well, very nice women!
There is no hair conditioner in the rooms, women take it with you because in the shops on the territory of the hotel the prices are overpriced, as well as sunscreens, the packaging costs an average of $50. I also can’t help but mention the case that happened to us. A hotel employee who cleans the beach stole my husband’s headphones. It turned out when we walked around the hotel and tried to find them by location, as a result, these headphones were in the pocket of one of the staff employees. The hotel manager reacted quickly and the employee was fired. But still, I don’t advise leaving money or valuables unattended!
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewThe property was just the right size and easy to get around.
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewVery spacious, exceptional location, very clean and safe.
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Dear guest, Many thanks for sharing you experience at Sunscape Dominicus La Romana. We are pleased to know that you received a wonderfull overall experience and we glad you chosed us to enjoy your days in the caribe. Many thank you for your kind recomendation and your kinds words to describe our property, clean and safe. We look forward to welcoming you again in the future to continue exceeding your expectations. Best regards, Rubi Castillo, eConcierge.
Dear guest, Many thanks for sharing you experience at Sunscape Dominicus La Romana. We are pleased to know that you received a wonderfull overall experience and we glad you chosed us to enjoy your days in the caribe. Many thank you for your… Show more
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewI have many mixed feeling about this stay. In one hand I meet very nice staff who went beyond to help us but also ran into very rude staff who ask us to wait and sometimes never come back to help us. We were also offer a day out in their next door hotel together with a free breakfast if we agreed to see the premises and receive some offers for future trips we only agreed because we not so happy with the premises and at that point we would had not mind to pay a bit extra to upgrade our stay but it was all a scam, they wasted our time from our last day and they were very rude at us. This hotel does very good with entertaiment and with the service of alcohol even though I am not quite sure what they were serving. Dfferent bar serve you very cheap local alochol and other bars had recognizable brands. I tried the cola zero and the taste was different to what i drink at home but sometimes this is the way is manufactured in the country. The hotel does a good job keeping a nice atmosphere for people having fun but also shows for families. The room are good size and confortable. There is a nice layout of the hotel in armony with the landscape and everything clean, the grass watered. There is one big pool in the center of the hotel and one part of the pool has slides for the kids so the adults usually stay close to the bar pool. There is also an adult pool only but you need to pay extra to use it. - we didnt! They also have a coffee bar, own version of starbucks, however all the food in the resort came mostly from the same kitchen. A potential advantage when one find the food pleasant - we didnt!
The food was absolutely a big mess, From raw/burn pizza, or grilled veggies that tasted boiled, to different ingredientes of what was stated in the menu. In general we barely eat during our stay and when we spoke to other travellers the opinion was shared. Having fruit juices was a challenge - only possible during breakfast. Lunch, dinner and cocktails used concetrated powder. The hotel had theme restaurant and buffets. Most of the restaurants took you on a first come first served basis. Sometimes when the queue was "big" they will tell you to go somewhere else. The earlier you go the bigger chances you had to get a table and to get all the posibilities on the menu. The meat and chicken tasted funny and it was overcooked. We constanly had to leave our food in our plate because we could not ate it. The lack of transperency to disclosed what was being served and missing labels on the buffet was also a big problem when you have allergies/intolerances as you wont have a piss of mind. I had to tell the waiters many times before they disclosed what they were serving to me.. Most didnt care and only few staff try to help with alternatives. The hotel premised are very spread out and you must walk a lot -usually not a problem for us but my hubby torn his foot-so in that case it was not the easiest to get around or if you are elderly. The resort doctor ask us 250$ to check the foot. Since there is only one big pool people tend to concentrate in one area (very noise) even though the hotel is quite large. In my opinion this could be done much better. The private beach had a lot of stones/big rocks so you need to jump and swim to pass them or you can walk 10-15min to the public beach next door which is pure sand. The rest of the hotels in the area dont seem to have this issue. Our room keep having a very bad smell every now and them, we called and asked for this to be checked but it keep happenning.
Dear Guest, Thank you for taking the time to share your overall experience. We have carefully noted every detail you expose, so we apologize for the situations that have intervened in your total satisfaction. We apologize for this impression upon your arrival, kindness and attention are key features in our service so we are concerned that you have received these attentions as well as the staff that offered certain accommodations, who work within our property. Thank you for highlighting our entertainment activities as well as the amenities we offer, from our comfortable rooms, cleanliness and good care of our gardens, as well as the harmony and charisma we offer to those who visit us. As you mentioned, we have different types of beverages, from local to international and well-known brands, which is part of our all-inclusive and variety. We seek to satisfy the needs of our guests and strive to provide the best service. We have a general pool area and pool, as well as Sun Club and adults only. Our Coco Cafe is open 24 hours a day. It is important to highlight that our restaurant has its own kitchen. Regarding our gastronomy we regret your dissatisfaction, we guarantee that we take notes of what has been exposed to evaluate and implement the necessary actions. It is of utmost importance to mention the specifications and allergies. We thank you once again for your specifications. Each guideline you set out is important to improve the performance in our service and quality. We will share these details as we strive to provide quality service as well as the best performance in our restaurants. We understand that it could have been a better experience, so we guarantee that we will work on it to be able to provide you with an improved and new experience if you decide to return once again. Best regards, Rubi Castillo, eConcierge.
Dear Guest, Thank you for taking the time to share your overall experience. We have carefully noted every detail you expose, so we apologize for the situations that have intervened in your total satisfaction. We apologize for this impressi… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewLocation, food, lovely staff, LGBTQ friendly, great pools, beautiful beach, fabulous entertainment
It does take awhile to get a drink because staff is busy but that’s fine. Good to know the water has some rocks upon entering but it did not negatively affect our experience
Dear Guest, We sincerely thank you for taking the time to share your experience. It fills us with joy to know that you enjoyed our excellent location, delicious food, the friendliness of our staff and our facilities, including the beautiful pools and beach. We are an inclusive and friendly destination regardless of race or ethnicity and we are delighted that you felt that welcome during your stay. We understand that the wait time for drinks may have been a bit long, as our team is working on this for improvements, but we are glad to hear that this did not negatively affect your experience. We look forward to having the pleasure of hosting you again in the future and providing you with an even more memorable experience. Best regards, Olga Alvarez, eConcierge.
Dear Guest, We sincerely thank you for taking the time to share your experience. It fills us with joy to know that you enjoyed our excellent location, delicious food, the friendliness of our staff and our facilities, including the beautifu… Show more
Reviewed: 15 March 2025 · Stayed in March 2025
Verified reviewThe beach is great! The water chutes are fun. Entertainment is great. Some staff are great, like Miguel by the pool. Some restaurants are good like the Mexican.
The food is not great in general, but you can find good things to eat. Desserts are bad. No real Fruit juices. The lack of benches with sunshade is a big problem. The medical service is a shame . They charge you very expensive and seem to be there to get you to the hospital in Punta Cana that is extremely expensive and hard to get your insurance to cover for you.
Dear Guest, Thank you very much for the time you took to share your experience at Susncape Dominicus La Romana, your feedback and evaluation is very important to us. We are happy for you kindly mention Miguel, the entertainment team and to highlight our Mexican restaurant. On the rest of the details, we take important notes in this regard. It is necessary that we make an effort and work on it, we try to maintain the expectations and satisfaction of those who visit us. The medical service is a concensonary, we respect and appreciate his suggestions. We look forward to welcoming you once again and raising your expectations. Best regards, Rubi Castillo, eConcierge.
Dear Guest, Thank you very much for the time you took to share your experience at Susncape Dominicus La Romana, your feedback and evaluation is very important to us. We are happy for you kindly mention Miguel, the entertainment team and to … Show more
Reviewed: 12 March 2025 · Stayed in January 2025
Verified reviewReviewed: 12 March 2025 · Stayed in January 2025
Verified reviewReviewed: 12 March 2025 · Stayed in January 2025
Verified review