Reviews of Sunscape Coco Punta Cana - All Inclusive 4 stars
7 Carretera Cabeza de Toro Punta Cana, La Altagracia 23000, Bavaro, 23000 Punta Cana, Dominican Republic
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBeautiful resort
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNumerous pools and family friendly activities throughout the property.
Limited restaurant options on Saturday night, most weren’t open per app. Also slow check in process even with sun club room wasn’t ready on time.
Dear Guest, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. Once again, we sincerely thank you for your kind review of our hotel and we look forward to welcoming you again in the future. Sincerely, Renny Garcia E-Concierge Sunscape Coco Punta Cana
Dear Guest, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. Once again… Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewThe total package
The beach was not clean . And not e ouch activity
Dear Guest, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. Once again, we sincerely thank you for your kind review of our hotel and we look forward to welcoming you again in the future. Sincerely, Renny Garcia E-Concierge Sunscape Coco Punta Cana
Dear Guest, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. Once again… Show more
Reviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewI liked the food of the dinning restaurants, the breakfast, the lunch and the snacks were to simple and non variety
The breakfast, the lunch, the snacks, nobody restocked the minibar or cleaned the room, IT WAS WAY DIFFICULT TO MAKE A RESERVATION FOR DINENE BECAUSE THEY HAVE MORE PEOPLE THAN SPACE
Dear Geneisy, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly at renny.garcia@sunscaperesorts.com. Sincerely, Renny Garcia E - Concierge. Sunscape Coco Punta Cana
Dear Geneisy, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expe… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewEntertainment dancers
The check-in was a 2 hours wait on a lane and the workers are rude when you ask a question about your concerns and they mentioned parking and they park your car on the road outside the resort.
Dear Guest, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly at renny.garcia@sunscaperesorts.com. Sincerely, Renny Garcia E - Concierge. Sunscape Coco Punta Cana
Dear Guest, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expect… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewI did not like this place they don’t care about costumers not air conditioner the room was hot they are not good
Dear Christian, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly at renny.garcia@sunscaperesorts.com.
Dear Christian, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your ex… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewSome of the staff members were really nice
Starting with the check in, we had to wait 2 hours for our rooms, then the front lobby agent forgot to charge us for the room, and started to call us at 7am. Check out was also a chaos!!
Dear Jomairy, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly at renny.garcia@sunscaperesorts.com.
Dear Jomairy, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expe… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewEduardo zapata was amazing, Coco Cafe 2.0 staff all.amazing too
Dear Zully, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. For this reason, we will extend your kind words of appreciation to the mentioned team members as well as the rest of our staff, as we know it will mean a lot to them. Once again, we sincerely thank you for your kind review of our hotel and we look forward to welcoming you again in the future.
Dear Zully, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. For this re… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe food is excellent
The algae at the beach
Dear Hector, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. For this reason, we will extend your kind words of appreciation to the mentioned team members as well as the rest of our staff, as we know it will mean a lot to them. Once again, we sincerely thank you for your kind review of our hotel and we look forward to welcoming you again in the future.
Dear Hector, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. For this r… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThe food.
Aspects of my room appeared to have undergone some work. Some areas of the bathroom could have been better. The room could have better furnishings. The well of dead seaweed was awful and prevent me from using the beach. The English proficiency of workers could be improved as they affected effective communication.
Dear Reynolds, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly at renny.garcia@sunscaperesorts.com. Sincerely, Renny Garcia E - Concierge. Sunscape Coco Punta Cana
Dear Reynolds, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your exp… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe location was okay. As for the food, it was decent. The hotel should have a menu of Dominican food more than one day. My understanding it's only on Tuesdays.
I understand the hotel is going under construction, however, the staff is not friendly, has mood swings and overwhelmed with the amount of tourist. They were some staff that were very nice, friendly and great customer service.
Dear Haydee, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly.
Dear Haydee, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expec… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThis is just my personal opinion based on my experience in hotels and my own preferences. Perhaps it might be suitable for a different type of audience.
The atmosphere, the food, the beach (seaweed), the facilities, the level of the hotel. just my personal impression.
Thank you for taking the time to rate us. If you'd like to add more information, please contact us directly.
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThere was a good variety of foods during each meal time at the buffet. The nightly entertainment was good.
Carts being rolled down the hallways early in the morning. Housekeeping knocking on our door at an early hour when we’re on vacation. Housekeeping shouting up and down the hallways to each other while we were trying to sleep in
Dear Guest, Thank you for taking the time to share your detailed experience regarding your recent stay with us. We regret that some aspects of your visit did not meet your expectations. We value your feedback and will take your observations into account to continue improving our services. We hope to have the opportunity to welcome you again and demonstrate the positive changes we are implementing. If there is anything else you would like to share, please feel free to contact us directly.
Dear Guest, Thank you for taking the time to share your detailed experience regarding your recent stay with us. We regret that some aspects of your visit did not meet your expectations. We value your feedback and will take your observation… Show more
Reviewed: 13 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewI'll tell you what we did not like. Absolutley disappointed with the seating arrangements of breakfast buffet restaurant Kaleidoscope. WHY DO WE HAVE TO STAND IN LONG LINES- when realistically there is plenty of tables that were empty inside. Ridiculous. You'll need to let go of that PANCAKE LADY. She is not doing any favor making us pancakes. So slow and so not polite, not even a smile on her face. She hates her job.
I think the staff management was very poor and disappointing. The service was very bad. I had a water flood in the room that we were staying- while taking shower- the whole room got flooded as the water would not drain and they dont have a curb to prevent from getting out of the bathroom. I called for service - housekeeping- it took them two hours to show up. I had to call more than 5-6 times for them to send someone to clean up the room and dry it out. Dining reservations were not organized property. Using the APP on the phone was so complicated.
Dear Guest, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly at renny.garcia@sunscaperesorts.com.
Dear Guest, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expect… Show more